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Burlington Convalescent Hospital

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Brenda Davis
    ★★★★★ 10 months ago

    My experience was horrible. The patients there suffer from dementia & are psychotic (word used by a top staffer). They don't have separate area for people there for physical therapy & permanent patients. I was there for physical therapy only. The staff talk very kindly to all patients WHEN they show up. The 2nd day i was there the patient next to me kept trying to attack me 5 times before they moved me to another room. I was bedridden the entire time i was there except for 1 hour of physical therapy each day (which didn't happen until i had been there a while). They moved me 3 times. Their computer system doesn't connect all sections of conv home together so i had to basically start everything over each time i was moved. The dr prescribing my meds refused to give me a couple of meds that i'd been taking BEFORE i ever went there although i kept asking the entire time i was there (approximately 2 weeks). If he had, there would have been less work for the cna's! A couple of days before i left, i was told this particular dr was difficult to work with & an employee said i could request another dr. I had no idea! I only saw a social worker from the facility 2 times. She never advised me of my patient rights. On the weekends, the food served was scarce. Once a half dollar size of something was on my dinner size plate. Then on the side was a small amount of something crunchy. Then a bowl of something between soup & thick sauce. The juice size plastic glass was never full of milk & water. This was on the weekend mainly when it happened. Also, i was served my dinner from between 1-1/2 to 3 hours AFTER my roommate but i had to ask for my food! They never were able to keep track of me when being moved from room to room to room. This happened w/cold water w/ice for me. I would have to wait hours to get the pitcher refilled. I never ever thought i would have to beg for food, water & personal care at a facility my insurance would send me to! I complained to the entire staff, from administrator down. They never communicated with each other. All day & night i heard patients crying out for help. Some incoherent. Some specific. At night from about 1 am to 4 am, i would hear patients beg for help. NOT 1 STAFFER WAS HEARD WALKING DOWN THE HALL TO SEE THE PATIENTS OR EVEN ME. All of the employees were kind & patient w/me even when i was being demanding. I don't suffer from dementia nor am i psychotic. I know what i'm supposed to eat & meds to take for my mrdical conditions. I wasn"t afraid to speak up. Which i did often. My heart broke for the poor patients who couldn't speak up for themselves. It still does. I will never recover from my experiences there. Only 1 cna (formerly called nurses aids) physically abused me. Due to legal matters, i will not describe it here. It occurred 3 times before they transferred the cna. The physical & occupational therapy staff are WONDERFUL! They really care about the patients. The entire staff at the facility care but they are under staffed & very poor management. I kept my insurance & 1 family member of all the problems as they occurred w/ the phone they would provide to me when it was available. The cna who abused me gave me the pen i used to take notes of some of the events that occurred. Date, time, & discription of what occurred. A couple of late night med nurses would ask me what meds i was supposed to take that night before they gave them to me. What about the patients who can't speak up?! The dinner i had the night before i left the next day consisted of a salad similar to cole slaw that took up 2/3 of an average size dinner plate, a small crescent role, & 6 small red jello squares in a small bowl. The milk was't poured all the way to the top. This happened a lot when the head of the food dept left for the night. My brother asked "where was the protein?" I was supposed to get 3 snacks during the day. During the day, i got them. At night & weekends even worse. I do believe most of the staff really care but the mismanagement makes it miserable. I was a beverly hills legal secretary.

  • Angel M Sanchez Cruz
    ★★★★★ a year ago

    Poor service when it comes to wanting to get in contact with a patient

  • Caroline Kate
    ★★★★★ a year ago

    Awesome

  • Terry s i m m o n s
    ★★★★★ 3 years ago

    Nasy not clean

  • sbthegkreat bhlxxd
    ★★★★★ 5 months ago

About Burlington Convalescent Hospital

General Information

Legal Business NameBurlington Convalescent Hospital Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1974 (45 years)
Capacity124
Residents113
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Burlington Convalescent Hospital

Burlington Convalescent Hospital was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
BSomePotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.

July 18, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

February 2, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

August 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

June 12, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$25,350 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Burlington Convalescent Hospital require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 15min
ReportedExpected
CNA
35min
35min
ReportedExpected
LPN
20min
60min
ReportedExpected
RN
3hr 20min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.1%
23.7%
31.0%
20.0%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
3.6%
3.6%
6.5%
8.3%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.1%
27.9%
15.7%
8.1%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
1.3%
3.8%
5.7%
7.6%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
14.7%
16.7%
17.6%
10.2%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
8.1%
3.8%
2.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
5.0%
7.9%
8.2%
3.6%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
3.1%
0.0%
0.0%
0.0%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
5.1%
4.1%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
1.9%
1.8%
3.8%
2.8%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
2.7%
1.8%
0.9%
1.8%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.7%
0.7%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.6%
97.5%
97.6%
93.1%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.2%
96.2%
96.2%
96.2%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
95.5%
-
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
1.9%
0.0%
0.0%
0.0%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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