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Windsor Care Center Of Cheviot Hills

  1. Skilled Nursing Home Facilities
  2. California
  3. Los Angeles Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Yadira Colon
    ★★★★★ a year ago

    This place is absolutely terrible. Don't bring your family or friends to stay here. They don't care about the patients, they are very dirty not clean at all. When we talk to the people they tell us that "this is not my problem take it up with someone else" I'm literally in awe at how this place is still up and running, all the people care about is getting paid and being done with their shift.

  • George Morgan
    ★★★★★ 6 years ago

    I am a traveling therapist who has had the opportunity to see many skilled nursing facilities throughout Southern California. Additionally, I am a picky therapist. I will not work in a substandard facility. Before I choose to work at a skilled nursing facility, I always take an unannounced tour. Not only do I look at the cleanliness of the building but also, how things run and how happy the employees seem to be. Moreover, I speak with some of the long term residents to see how they feel about the place. That said- Windsor Cheviot Hills had recently been acquired by new ownership prior to my having arrived. The new owners had spent thousands of dollars in renovations to the property, creating one of the cleanest and fairly up-to-date facilities that I have worked in. There were no heaps of garbage out the back door, rats, or employees urinating. If that were indeed its history, I am glad that I missed it. As for organization and the happiness quotient- The facility was in the midst of a culture change, weeding out the old order of doing things and replacing it with the new. This of course, caused some employee disgruntlement. But in general, the place was kept in very good order (clean) and people were happy to work and live there, for the most part. But, nursing home work (and living) is very hard, so of course, there were always problems of some kind to be sorted out. That is just par for the course, I am afraid. I have seen much worse, though. All in all, it was a good experience and I would recommend the facility, but with one caveat - As a patient or patient family member, I strongly encourage you to know your rights and to advocate for your rights from the beginning of care, aggressively and frequently. Knowledge is power and in the case of skilled nursing facilities, being knowledgeable and asserting that knowledge, can make a big difference in the outcome of care. Windsor offers average to above average care and a clean facility. But you can assure an even better outcome by being proactive and advocating for your rights.

  • Maria Maria
    ★★★★★ 3 years ago

    The Good...I must admit they focus on cleanliness, the place is spotless and smells good. It would be nice if they had a nurse on staff at all times. They took decent care of my father but he was bored because they do not have a lot of activities or outings, however, they have consistant ice cream on Fridays and bingo. The care workers are very nice and appear to be caring. The Bad...The new administration is cold and is unwilling to make positive changes. since he took over, the staff appears to be unhappy and stressed. His focus is OBVIOUSLY on getting more patience and making money, not on the happiness of the patients. The staff is very messy and not good at all on the privacy of patients. They openly discuss patients issues with others. The entire staff is like a small. emotional, gossiping crew that will do anything to make their quotas.. I noticed a few patience that should be in the hospital but are not. The food is horrible and often not fresh!!!!!!! The old adminstrator, he was kind and considerate. I witnessed an incident where a patients relative was abusing the patient. I complained. They brought me into an office with the administrator and a few others, I secretly taped the meeting. They asked me what I saw and heard. They should have called the police or made a report to no avail.They did nothing but move the patient to another room to observe closer. This disturbed me. I will make a decision on whether I will file a report depending on their actions....

  • joeeli249
    ★★★★★ a year ago

    Unprofitable terrible care

  • Flor Alvarez
    ★★★★★ 2 years ago

About Windsor Care Center Of Cheviot Hills

General Information

Legal Business NameWindsor Cheviot Hills, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1976 (43 years)
Capacity99
Residents83
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Care Center Of Cheviot Hills

Windsor Care Center Of Cheviot Hills was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 5, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

May 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Care Center Of Cheviot Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 25min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 15min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
82.4%
82.4%
82.4%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.7%
79.7%
83.8%
95.6%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
67.6%
71.1%
73.5%
69.7%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.2%
21.9%
20.3%
19.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.8%
9.1%
0.0%
10.3%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
7.2%
10.4%
10.3%
6.0%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
7.8%
7.1%
6.7%
6.2%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
8.6%
1.3%
6.0%
3.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
11.7%
7.8%
6.8%
5.3%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
6.9%
7.2%
8.8%
12.3%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
1.4%
0.0%
3.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.4%
2.5%
2.9%
1.5%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
0.7%
1.5%
1.5%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

63.2%
59.4%
64.4%
79.8%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.0%
79.0%
79.0%
79.0%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.7%
74.6%
67.5%
53.8%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
13.5%
10.8%
22.4%
26.4%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
2.9%
5.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
1.3%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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