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Windsor Care Center Of Cheviot Hills

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 2 years ago

    The Good...I must admit they focus on cleanliness, the place is spotless and smells good. It would be nice if they had a nurse on staff at all times. They took decent care of my father but he was bored because they do not have a lot of activities or outings, however, they have consistant ice cream on Fridays and bingo. The care workers are very nice and appear to be caring. The Bad...The new administration is cold and is unwilling to make positive changes. since he took over, the staff appears to be unhappy and stressed. His focus is OBVIOUSLY on getting more patience and making money, not on the happiness of the patients. The staff is very messy and not good at all on the privacy of patients. They openly discuss patients issues with others. The entire staff is like a small. emotional, gossiping crew that will do anything to make their quotas.. I noticed a few patience that should be in the hospital but are not. The food is horrible and often not fresh!!!!!!! The old adminstrator, he was kind and considerate. I witnessed an incident where a patients relative was abusing the patient. I complained. They brought me into an office with the administrator and a few others, I secretly taped the meeting. They asked me what I saw and heard. They should have called the police or made a report to no avail.They did nothing but move the patient to another room to observe closer. This disturbed me. I will make a decision on whether I will file a report depending on their actions....

  • ★★★★★ 5 years ago

    I am a traveling therapist who has had the opportunity to see many skilled nursing facilities throughout Southern California. Additionally, I am a picky therapist. I will not work in a substandard facility. Before I choose to work at a skilled nursing facility, I always take an unannounced tour. Not only do I look at the cleanliness of the building but also, how things run and how happy the employees seem to be. Moreover, I speak with some of the long term residents to see how they feel about the place. That said- Windsor Cheviot Hills had recently been acquired by new ownership prior to my having arrived. The new owners had spent thousands of dollars in renovations to the property, creating one of the cleanest and fairly up-to-date facilities that I have worked in. There were no heaps of garbage out the back door, rats, or employees urinating. If that were indeed its history, I am glad that I missed it. As for organization and the happiness quotient- The facility was in the midst of a culture change, weeding out the old order of doing things and replacing it with the new. This of course, caused some employee disgruntlement. But in general, the place was kept in very good order (clean) and people were happy to work and live there, for the most part. But, nursing home work (and living) is very hard, so of course, there were always problems of some kind to be sorted out. That is just par for the course, I am afraid. I have seen much worse, though. All in all, it was a good experience and I would recommend the facility, but with one caveat - As a patient or patient family member, I strongly encourage you to know your rights and to advocate for your rights from the beginning of care, aggressively and frequently. Knowledge is power and in the case of skilled nursing facilities, being knowledgeable and asserting that knowledge, can make a big difference in the outcome of care. Windsor offers average to above average care and a clean facility. But you can assure an even better outcome by being proactive and advocating for your rights.

  • ★★★★★ 6 years ago

    This is the dirtiest facility I have every seen. Trash is piled outside overflowing where rats and birds dig into the bags. The employees urinate in the outside corners of the property instead of going inside. They dump waste product into the alley where the smell is unbearable. The valet parking are very rude and race the cars around the lot. I wouldn't trust anyone that works there to take care of someone in my family.

  • ★★★★★ 8 months ago

About Windsor Care Center Of Cheviot Hills

General Information

Legal Business NameWindsor Cheviot Hills, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1976 (41 years)
Capacity99
Residents91
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Care Center Of Cheviot Hills

Windsor Care Center Of Cheviot Hills
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

February 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Care Center Of Cheviot Hills require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 25min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
3hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
97.3%
97.3%
97.3%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
98.4%
97.0%
89.2%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.0%
81.6%
62.2%
68.4%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.9%
20.3%
20.6%
18.8%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.4%
17.9%
17.4%
16.7%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
4.9%
1.7%
7.6%
9.6%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
9.4%
19.4%
5.0%
10.3%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
10.6%
4.4%
7.7%
7.1%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
3.2%
4.8%
3.1%
2.8%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
5.4%
5.4%
7.3%
7.8%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
3.2%
1.6%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
1.5%
0.0%
0.0%
1.4%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
5.2%
4.3%
1.2%
0.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.3%
87.7%
71.3%
67.5%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.3%
82.0%
82.0%
82.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.1%
65.3%
70.8%
60.6%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
19.6%
20.4%
22.3%
19.3%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
2.5%
1.3%
1.4%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.5%
0.6%
0.6%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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