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Valley Palms Care Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Varduhi Hakobian
    ★★★★★ 11 months ago

    My grandmother was was taken care of very well here. Special thanks to care giver Urania, for making my grandma fell relaxed and safe. I would also like to thank Nune from administration , she is so caring , helpful and generous. She was always there for my grandma with a smile if she needed something. She is very passionate at what she does. I am also thankful for the wonderful physical therapy team for making my grandmas recovery so much fun and easy. May god bless all of you for all your hard work.

  • Charles LaFont
    ★★★★★ a year ago

    I have been a resident here for three days, rehabbing after a car accident the workers are all very kind and helpful, but the care is terrible. The food is awful. During my transfer from the hospital, I was without pain meds for over twelve hours! After knee surgery!! I have still not been fitted with a wristband ID, after THREE DAYS. I will check out or transfer ASAP tomorrow, Monday, when the administrative staff (apparently) comes back.

  • Janet Moore
    ★★★★★ 4 years ago

    I would like to thank the nursing staff especially Viola and the social worker Ms. Nadine. They all took such wonderful care of my Father. I was amazed at how sweet the nurses treated my Dad. He got excellent care and physical therapy. I visited my Father often and he was always clean and fresh. His bed and room were clean and fresh smelling. Ice water and cool drinks are available at each station and each bedside. The outside patios are inviting as is the front lobby. My Dad was too ill to take part in many of the activities, but he did attend the Sunday service and it was very nice. I was treated like family each time I visited, and I felt confident leaving my Father in the care of such good people.

  • Eduardo Diaz
    ★★★★★ 4 years ago

    My grandfather stayed at valley palms for a while after surgery and I was amazed on how well the staff attended to him. Everyone was so patient and kind it really helped get him through his recovery. The social worker was very resourceful and helpful. I highly recommend this facility to everyone.

  • Tawyna Bendlin
    ★★★★★ 2 years ago

    Mom has been here for 6 months. She is well taking care of. She's always clean happy. The staff is kind and caring.

About Valley Palms Care Center

General Information

Legal Business Name13400 Sherman Way LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1973 (45 years)
Capacity99
Residents83
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Valley Palms Care Center

Valley Palms Care Center
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

September 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionHire sufficient dietary support personnel.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

June 3, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that all required doctor visits are made personally.
DFewPotential for HarmComplaintMake sure that doctors visit residents regularly, as required.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Valley Palms Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 25min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 10min
4hr 10min
ReportedExpected
Total Nursing

Quality Measures for Long Stay Residents

97.6%
92.9%
92.9%
92.9%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.3%
92.5%
98.8%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
31.0%
41.7%
32.4%
32.4%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.7%
19.5%
23.8%
22.4%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.9%
11.5%
10.9%
3.7%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
5.4%
7.6%
12.0%
11.8%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
7.7%
6.8%
7.9%
4.2%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
4.1%
1.3%
5.0%
6.5%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
7.3%
8.9%
15.1%
15.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
1.6%
2.9%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
2.7%
0.0%
0.0%
2.6%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
2.7%
2.5%
3.6%
2.6%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
0.9%
0.9%
2.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

40.5%
40.5%
70.3%
88.8%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.9%
44.0%
44.0%
45.2%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
70.8%
70.2%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
4.5%
0.0%
2.4%
2.3%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.9%
0.8%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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