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Novato Healthcare Center

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  2. California
  3. Novato Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Pete Slauson
    ★★★★★ 6 months ago

    As we drove in, there was a fight going on in the parking lot. I checked in and felt uncomfortable in seconds and left in 4 hours. Felt like the place was over packed with people. They never served me dinner. Staff would start interview, go away and come back saying "oh, here's where I left this". I felt no confidence in manager/admit person. Hall outside of my small room was party central. Noise level extreme. Bed was the cheapest and was unable to elevate my feet above my head. I have leg problems and must have feet up.

  • Money Maker
    ★★★★★ 7 months ago

    I can not get hold of nurses station to save my life. My father is here and I would like some info. I have been trying for almost a month. Phones just ring and ring. The front desk says they leave notes. I have left messages on head nurse machines. No call back. I probably won't know if my father passes away. I would really like a call back by somebody. I'm thinking of calling BBB on these slackers.

  • Lynn Stone
    ★★★★★ a year ago

    What a pathetic facility. The staff are so permissive with their nasty attitudes. The facility is overcrowded and looks like a funny farm with patients wandering around the halls, drooling, screaming, and even crying. The showers look like they were inspired by the Nazis. The halls reek of urine from improper cleanup of patients. The employees ignore the calls from dejected patients. The employees have been standing around in the halls, chatting, using their cell phones while ongoing cries for help ring through the halls non-stop. The employees barely speak English. It baffles me to see such people getting jobs in health care. There are numerous issues regarding medications and issues regarding the lack of communication with insurance companies. Would you trust your loved one in a facility that doesn't even have a website? Read all of the reviews before making the stupid decision to send your loved one to this nuthouse where inconsiderate "health aids" are supposed to care for them.

  • Rudy Avila
    ★★★★★ 6 months ago

    Neglectful. Warehoused and forgotten.

  • Maurice Ford II
    ★★★★★ a year ago

    Best care I've had

About Novato Healthcare Center

General Information

Legal Business NameNovato Healthcare Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 31, 2007 (12 years)
Capacity181
Residents159
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Novato Healthcare Center

Novato Healthcare Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 12, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 3, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Novato Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 15min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
40min
60min
ReportedExpected
RN
4hr 10min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.5%
95.8%
95.8%
95.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
96.8%
94.1%
94.6%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
36.8%
39.3%
37.5%
28.8%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.6%
19.5%
17.3%
15.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.1%
23.3%
27.0%
18.9%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
14.7%
15.9%
10.5%
12.5%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
12.9%
13.1%
14.6%
15.7%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
5.2%
5.4%
3.4%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
2.2%
3.4%
1.1%
0.0%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
6.1%
10.1%
3.8%
3.2%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
2.5%
1.3%
4.6%
2.7%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.8%
1.9%
1.3%
1.4%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
1.1%
1.1%
0.6%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

77.6%
81.4%
82.1%
81.9%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.4%
76.3%
75.5%
74.7%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
38.9%
43.6%
59.6%
56.0%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
7.3%
23.1%
15.9%
6.4%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.7%
4.4%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
0.0%
0.8%
3.5%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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