Novato Healthcare Center
Contact Information
1565 HILL ROADNovato, CA 94947
Price & Availability: (877) 311-2675
General Info: (415) 897-6161
County: Marin
Photos
Reviews
Overall Rating 2.3 / 5.0 ★★★★★
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Pete Slauson★★★★★ 6 months agoAs we drove in, there was a fight going on in the parking lot. I checked in and felt uncomfortable in seconds and left in 4 hours. Felt like the place was over packed with people. They never served me dinner. Staff would start interview, go away and come back saying "oh, here's where I left this". I felt no confidence in manager/admit person. Hall outside of my small room was party central. Noise level extreme. Bed was the cheapest and was unable to elevate my feet above my head. I have leg problems and must have feet up.
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Money Maker★★★★★ 7 months agoI can not get hold of nurses station to save my life. My father is here and I would like some info. I have been trying for almost a month. Phones just ring and ring. The front desk says they leave notes. I have left messages on head nurse machines. No call back. I probably won't know if my father passes away. I would really like a call back by somebody. I'm thinking of calling BBB on these slackers.
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Lynn Stone★★★★★ a year agoWhat a pathetic facility. The staff are so permissive with their nasty attitudes. The facility is overcrowded and looks like a funny farm with patients wandering around the halls, drooling, screaming, and even crying. The showers look like they were inspired by the Nazis. The halls reek of urine from improper cleanup of patients. The employees ignore the calls from dejected patients. The employees have been standing around in the halls, chatting, using their cell phones while ongoing cries for help ring through the halls non-stop. The employees barely speak English. It baffles me to see such people getting jobs in health care. There are numerous issues regarding medications and issues regarding the lack of communication with insurance companies. Would you trust your loved one in a facility that doesn't even have a website? Read all of the reviews before making the stupid decision to send your loved one to this nuthouse where inconsiderate "health aids" are supposed to care for them.
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Rudy Avila★★★★★ 6 months agoNeglectful. Warehoused and forgotten.
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Maurice Ford II★★★★★ a year agoBest care I've had
About Novato Healthcare Center
General Information
| Legal Business Name | Novato Healthcare Center LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | October 31, 2007 (12 years) |
| Capacity | 181 |
| Residents | 159 |
| Percent Occupied | 88% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Novato Healthcare Center
Novato Healthcare Center was reviewed by Medicare to have a rating of 3 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
| Quality Measures Rating |
 | Staff Rating |
| RN Staff Rating |
Overall Ratings of California Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
May 12, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| E | Some | Potential for Harm | Health Inspection | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| E | Some | Potential for Harm | Health Inspection | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
| E | Some | Potential for Harm | Complaint+Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| E | Some | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| E | Some | Potential for Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
| E | Some | Potential for Harm | Health Inspection | Ensure services provided by the nursing facility meet professional standards of quality. |
| E | Some | Potential for Harm | Health Inspection | Provide necessary care and services to maintain or improve the highest well being of each resident . |
| E | Some | Potential for Harm | Health Inspection | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
| E | Some | Potential for Harm | Health Inspection | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
May 3, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Complaint | Have enough nurses to care for every resident in a way that maximizes the resident's well being. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Novato Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 2hr 40min | 2hr 15min |
| Reported | Expected |
| CNA | |
| 50min | 35min |
| Reported | Expected |
| LPN | |
| 40min | 60min |
| Reported | Expected |
| RN | |
| 4hr 10min | 3hr 45min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 30min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 92.5% | 95.8% | 95.8% | 95.8% | 95.6% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 96.9% | 96.8% | 94.1% | 94.6% | 96.5% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 36.8% | 39.3% | 37.5% | 28.8% | 43.9% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 17.6% | 19.5% | 17.3% | 15.4% | 18.8% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 14.1% | 23.3% | 27.0% | 18.9% | 15.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 14.7% | 15.9% | 10.5% | 12.5% | 11.6% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 12.9% | 13.1% | 14.6% | 15.7% | 10.5% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 4.3% | 5.2% | 5.4% | 3.4% | 5.8% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 2.2% | 3.4% | 1.1% | 0.0% | 5.6% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 6.1% | 10.1% | 3.8% | 3.2% | 2.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.8% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 2.5% | 1.3% | 4.6% | 2.7% | 2.4% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 1.8% | 1.9% | 1.3% | 1.4% | 1.8% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 0.6% | 1.1% | 1.1% | 0.6% | 1.9% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.7% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
Quality Measures for Short Stay Residents
| 77.6% | 81.4% | 82.1% | 81.9% | 87.4% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 90.4% | 76.3% | 75.5% | 74.7% | 85.1% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 38.9% | 43.6% | 59.6% | 56.0% | 67.5% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 7.3% | 23.1% | 15.9% | 6.4% | 8.1% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 0.0% | 0.0% | 1.7% | 4.4% | 1.5% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
| 1.5% | 0.0% | 0.8% | 3.5% | 0.6% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
