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Mercy Retirement & Care Center

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  2. California
  3. Oakland Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Bonnie Danielson
    ★★★★★ 11 months ago

    Mercy Care Center would be fine for Retirement, NOT GOOD for Assisted or Skilled Nursing level care. They have fine chef, fine restaurant type dining room...but IN ROOM care is terrible. My brother was there 6 months... in Skilled and Assisted living..finally in bed 24/7 for final 2 month. He was NOT kept clean, waited HOURS after pushing button to summon help....weeks to be bathed....over 6 weeks to have his hair shampooed... There clearly is the Pretense of Mercy being a Catholic facility, as it once was, but my brother could not even get Communion brought to him after Sunday Mass in Mercy's auditorium. I lived far away, so could only call and COMPLAIN and ask for better care...but such was not given. My advice : Stay away if you are not mobile or move your relative out of there if he/she requires more help . The Administrator should be replaced by someone who understands her job better . The Billing Dept. has NO Problem with their job....our cost per month rising to over $8300 (for services listed that were not delivered.) I protested and had this huge bill reduced after refusing to pay it. Thank goodness a kind Hospice Nurse finally arrived 3 weeks before he died.. bathing him 3 times a week in bed, washing his hair and keeping him clean and comfortable. Bless Her.

  • Debbie Grebin
    ★★★★★ 10 months ago

    My mother passed away over a year ago. She spent her last four months at Mercy. I live in another state and was just in California for a visit. Of course, going there always makes me think of my mom, and I was thinking about Mercy and the wonderful care she received and thought I'd leave a review. For me being an out-of-state resident, it was so important to me to make sure my mom was well taken care of. I visited often during her last four months, as we knew she didn't have long. My mom was treated with the utmost respect and compassion from everyone, whether it was from Tamra, the director, and her direct staff; the nurses; or the maintenance crew. They all were just amazing with her (and us as her family). They always welcomed me and answered all my questions. They were full of kindness and compassion. I feel very blessed that she was in such a great environment until the very end. I would recommend this place to anyone.

  • Daniel Brown
    ★★★★★ 11 months ago

    Recently my 78-year-old mother was recovering at Mercy after knee surgery. I visited her several times and found her happy and well taken care of. She enjoyed the food, often getting more than she expected, had great response from the help, and was handled excellently by the rehab group. She personally was happy with how they pushed her to a healthier recovery. I was pleased by the staff and the director and her team who went out of their way to make sure she was happy and comfortable. They truly have listening ears and caring hearts at Mercy!

  • Alice Tam
    ★★★★★ 6 months ago

  • Pich Chanthol
    ★★★★★ 3 years ago

About Mercy Retirement & Care Center

General Information

Legal Business NameMercy Retirement And Care Center
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 17, 1985 (35 years)
Capacity59
Residents53
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mercy Retirement & Care Center

Mercy Retirement & Care Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 22, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mercy Retirement & Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
35min
1hr
ReportedExpected
RN
4hr 5min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.7%
95.8%
95.8%
95.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
7.5%
10.3%
5.4%
5.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.7%
7.9%
7.0%
10.6%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
4.9%
7.0%
7.5%
13.5%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
0.0%
5.7%
12.5%
6.5%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
2.6%
4.9%
10.3%
11.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
2.4%
4.8%
6.8%
2.1%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
6.2%
8.6%
17.6%
6.5%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
5.0%
7.1%
0.0%
2.8%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.6%
1.5%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.1%
89.0%
95.6%
96.9%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
86.1%
86.1%
86.1%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.3%
63.3%
59.2%
48.6%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
12.9%
11.3%
15.0%
15.3%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
5.7%
4.2%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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