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Piedmont Gardens Health Facility

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  3. Oakland Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Marsha O'Bannon
    ★★★★★ 4 months ago

    Piedmont Gardens is exceptional in every way. I experienced its skilled nursing for three weeks after a knee replacement surgery. It is spotlessly clean and exceptionally well managed. The Nurses, CNA's and other staff are immediately responsive, cheerful and able-- as are the fine physical and occupational therapists. The rooms are large and each has a separate TV with earphones. Each room has large windows looking out on greenery. There is a roof terrace garden. AND The food is fresh, varied and delicious. A wonderful place to rehab and heal. Highly recommended.

  • Jonathan Look
    ★★★★★ a year ago

    UPDATE 2018-07-28: After being contacted by Kevin and discussing our complaints, efforts were taken by higher ups to help rectify the situation and amendments were made. We were also contacted by Daniel, one of the executive directors at Piedmont Gardens. Using a translator, Daniel conversed with, and was very attentive to, my mother-in-law's complaints, and he took the situation very seriously. He took extra actions that we very much appreciated as a means to makeup for the mishandling of her earlier treatment. Thank you, Daniel and Kevin, for taking our situation seriously and working to improve it. We hope that Daniel and Kevin will continue to improve the care of their patients and to put in place measures that will prevent such occurrences from the future. ORIGINAL Review: Highly discriminatory staff with poor training. Mother in law only speaks Cantonese and Mandarin and is recovering from an invasive surgery where she is in a neck brace for at least 3 months and needs to relearn to walk. Discrimination and racism from staff includes (as witnessed and confirmed by her roommate who understands her limited English): - Saying "no" to requests for a spoon to eat yogurt. Seriously, how else do you eat it... - Saying "no" to requests for soy milk in the morning, and responding to "the kitchen's closed" when it is not. - When her toothbrush fell on the ground, one of the nurses told her to pick it up herself and did not help her. This was confirmed by the nurse educator (the one who manages the nursing staff) and a staff member did admit this. Kudos for integrity, at least... - My spouse, who speaks English.. asked the staff to provide a new clean gown and to change her bed sheets. Nurse said they would, but they did not. Her mom has been getting rashes/bug bites and they DON'T change the sheets until then. - They woke her up at 5AM to feed her pain medicine when she is sound asleep. - The don't have a translator on site when the surgery and long term care was scheduled months in advance. I'm wondering if a lawyer will read this and if we can file a lawsuit... This is America, after all.... I'm sure there will be more incidents, but what a pity.

  • Elizabeth Wee
    ★★★★★ a year ago

    Wonderful staff makes a world of difference! Minus one star for the aged facility but the folks that run this skilled nursing and senior residence more than make up for it.

  • Jenny Rudolph
    ★★★★★ 4 years ago

    My parents, retired professors from the University of Chicago have been living at Piedmont Gardens for the last two years. They and we (their children) love the intellectually stimulating activities for them: discussion groups, movies with discussion, fitness groups, and physical therapy. Mom and Dad especially like dinner in the dining hall with their lively co-residents who also have retired from significant and interesting professions.

  • Pam Grimm
    ★★★★★ 2 years ago

    Daily problems! Does not follow medical orders. My children's father had his foot amputated after they showered him against doctor's orders. Bloody infected foot was covered with a sock, also against doctors orders. Son had to rush him to ER, as staff acted as if they knew nothing. Said he must've done it himself as he is always walking around the facility. He has not walked for two months!!! They lie. Left a catheter in for months, ignore his calls for assistance to the bathroom, he is not incontinent, now has developed a serious UTI. Lost his entire wardrobe of clothing/shoes even though his son brings laundry home to prevent loss. Doing nothing to find his clothes. Most of them were new. His son found him lying naked in his bed, no call to ask him to bring him more clothes. Staff wear their badges backwards so you can not see their names. When you asked them questions they walk away silent. We could go on but you get the idea. I'm very curious how long they will leave this up.

About Piedmont Gardens Health Facility

General Information

Legal Business NameAmerican Baptist Homes Of The West
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 7, 1969 ()
Capacity94
Residents65
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Piedmont Gardens Health Facility

Piedmont Gardens Health Facility was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 10, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
BSomePotential for Minimal HarmHealth InspectionPut firmly secured handrails on each side of hallways.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Piedmont Gardens Health Facility require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 35min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
60min
1hr 10min
ReportedExpected
RN
4hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.2%
91.5%
91.5%
91.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
96.4%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
66.7%
58.3%
63.0%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.2%
15.7%
11.4%
13.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.7%
21.4%
13.7%
20.0%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
5.9%
11.3%
12.8%
8.0%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
11.6%
17.0%
16.3%
14.0%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
7.8%
9.1%
10.4%
5.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
16.6%
9.3%
1.6%
0.0%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
8.9%
5.7%
9.1%
6.5%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
4.0%
4.3%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
2.0%
5.5%
6.2%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.9%
1.8%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
0.9%
1.2%
2.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.0%
91.8%
91.1%
95.7%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
91.8%
91.8%
91.8%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.5%
78.8%
73.3%
67.7%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
23.5%
23.6%
16.9%
4.0%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.4%
2.2%
1.9%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
0.0%
0.6%
0.9%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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