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Country Oaks Care Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Tricia E
    ★★★★★ 2 weeks ago

    A case manager suggested I go for a tour of this facility yesterday. Though hesitant to send my loved one to any skilled nursing facility, I saw that Country Oaks Care Center did have a high Medicare star rating. Upon arriving I was pleasantly surprised by helpful, welcoming staff. Their admissions person gave me a tour and answered all the questions I had in addition to offering some additional help with questions I had regarding discharge from the hospital. I now understand that my loved one can benefit from the additional hours of physical therapy here. I also learned that I can visit whenever I like to ensure my family feels comfortable. Thankfully I also had a chance to speak to their head nurse who made me feel very comfortable. I am now feeling more confident we can get the help we need.

  • Jenna Nunya
    ★★★★★ a month ago

    If you want a caring, nurturing & responsible place for your loved one(s), PLEASE LOOK SOMEWHERE ELSE! This establishment is NOT recommended to anyone by me, or my family. My grandmother has been here for nearly 2 months and she has far more problems now, than she did when they first placed her in here from Pomona Valley Hospital. They're highly secretive with the medications they're giving to her which makes me wonder what they're REALLY giving her since she is only getting worse by each passing day. She had foot problems for the last few years and she has been taking great care of it herself but since she's been in this place, they don't clean it, dress it or anything to help the healing process. They seem highly neglectful, especially with things like this. 2 weeks ago (prior to finding someone from hospice), her legs and feet were extremely swollen due to water retention and based on how much worse she got, I can safely assume that they were not giving her any lasix although, it was recommended that she did. *If it wasn't for the worker from hospice getting on their ass about it, who knows how much worse it would've gotten.* The staff seems nice, at first glance but in reality, they've shown that most of them don't care for those that stay here. If they did, our loved ones would be getting better, NOT worse. And to add insult to injury, everything we brought from home (bed comforter, pillow cases, cell phone, her favorite head band, and other miscellaneous things), have came up missing or, with other patients. So, in a nutshell: oThey're neglectful of skin & general care oThey do not give the proper medications needed to help with certain diseases/illnesses oThey're secretive with the medications they're giving oSome of the staff members have really bad attitudes when we ask them questions regarding their patients oThey steal from patients It's best to look for another facility that will care for your loved one(s) than to have them stay here. This is an awful place. *To those that have lost someone due to this place, my condolences to you and your family.*

  • Benny Banuelos
    ★★★★★ 2 months ago

    This is my dad's email my dad has Pseudomonas which Pomona Valley Hospital put him on intervenous anabiotic's from there he went to Cedar Sinai they kept him on the intervenous anabiotic's he went to country Oaks here center in Pomona and they changed his medication to pills which anybody that knows about Pseudomonas , knows the very dangerous disease anybody that's a transplant or has a zero Meun system that's on anti-rejection pills will catch it no problem it doesn't attack people that have an immune system you could look it up it's the new hospital superbug nobody wanted at the facility yet they gave my dad poor treatment it started to come , which my mom and sister tried to talk to them and they're both RNs my mom worked at Pomona Valley Hospital Charlene O Banuelos, 26 years labor and delivery. My sister Lisa Perez works at pediatric for Pomona Valley Hospital 17 years they both tried to talk to these people and ask them what are they doing why did they change the medication they started giving us the runaround in the meantime my dad infection came back because of the change of the anabiotic's I had to get pictures off the Internet what pseudomonas does to people and downloaded how you catch it and if somebody's got it how people can catch it to get them to get my dad treatment because the next day we went to visit him and we were going there from seven in the morning till night time sometimes with leave at 11 o'clock we find out they send him back to Pomona Valley the very next day he was quarantined in ICU they put them back on intervenous anabiotic's we didn't want him to go back there but he did they changed his medication again back to pill form a couple weeks after that my mom in one of the aids was changing my dad shirt and we noticed bruises on his chest and shoulders I tried to ask him what happened nobody wanted to talk about it then I said look you change them every day why weren't we notified the very next day you seen these bruises they blamed it on the paramedic people that transport him to dialysis they said it was from the straps . Which the straps don't go over his shoulder because we had the paramedics when we finally took him from that facility transport him from my moms house to dialysis and the straps across his chest . When they were doing the discharge we brought all that up they play the part like they said that they were here to help us they weren't. The case manager said they'd have the paramedics drop my dad off from dialysis to the house which my mom had to contact them because the case manager never did that I wouldn't take my dog here because these people are liars I have pictures and recorded tapes of conversations with them about the care of my dad's getting after the bruises to prove what I'm saying is true if they we're doing what they were supposed to be doing their job taking care of my dad . Wouldn't be in the shape you he is now there's some days he don't even know who I am then he talks to people ain't even there. We also put a pic line in his arm which this place never change the dressings or flushed it it's a good thing you didn't have a clot because it would've killed . When he was released they gave us somebody else's dressings for the pick line which we got the name on the package we took pictures and we still got it the nurse that came to check my dad today seen the bruises and the name for the dressing for the pick line wasnt my dads , like the person that left a review a year ago we were had to bring my dad food. My mom brought one of their sandwiches home my dog wouldn't even need it. I took pictures of that too so anybody that wants the call me a liar will be able to back it up back up back up what I'm saying, couple other things but this is getting long they will make contact with this I'll be sending all this to the newspaper to show A my dad was assaulted Date 8/3/2017, two days after his release my dad died at dialysis 8/5/2017 i'm going to the paper with the pictures and the tapes

  • Irma Vazquez
    ★★★★★ 2 months ago

    My grandpa died at this facility because of what you guys did!!! Do NOT put your loved ones in this nursing home. ? ~Kristal M.

  • Loretta Santoyo
    ★★★★★ a year ago

    I was very upset with the security and maintenance of this facility. My sister witnessed the ceiling pouring down rain on my mother's bed. They were going to move her to another room where the floor was flooded. She ended up in the hallway - this is not acceptable in any situation. The staff was uncompassionate and did not seem to want to help the patients with any of their needs. My mom was left on the toilet over 30 minutes without any supervision and she has a shattered pelvis. Her roommate was also treated poorly when they dragged her across the room to the bathroom. My mom never had a shower or was bathed. If it was not for my sister being there to give her a sponge bath she would not have been clean. The meals that are served have no nutritional value and my sister took all of my mom's meals that she prepared herself. I do not feel that any patient is safe in this place. Housekeeping never did a thorough cleaning on a daily basis and indicated that was only completed once a month. After four days at home my mom has improved 100% with only my sister's care. I gave the one star because there was a night male CNA that took the time to show my mom compassion and made her feel that she was not living a nightmare.

About Country Oaks Care Center

General Information

Legal Business NameCountry Oaks Partners LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1971 (46 years)
Capacity81
Residents77
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Country Oaks Care Center

Country Oaks Care Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 4, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive the resident's representative the ability to exercise the resident's rights.

October 31, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 21 days
JFewImmediate JeopardyHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

August 21, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionHave enough outside ventilation via a window or mechanical ventilation, or both.
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMaintain comfortable sound levels.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
BSomePotential for Minimal HarmHealth InspectionLet a representative of the State Ombudsman look at a resident's records, if the resident agreed.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
BSomePotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Country Oaks Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

4hr 15min
2hr 40min
ReportedExpected
CNA

1hr
ReportedExpected
LPN
1hr 10min
1hr 35min
ReportedExpected
RN
5hr 25min
5hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
91.7%
91.7%
91.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.8%
95.3%
98.4%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.7%
25.4%
29.5%
27.4%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
3.3%
3.3%
3.3%
1.7%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
11.1%
3.3%
3.0%
2.8%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
0.0%
2.1%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
3.2%
4.8%
3.3%
3.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
3.4%
3.2%
0.0%
3.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
3.2%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
11.2%
14.6%
10.9%
17.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

59.2%
72.4%
85.1%
91.7%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.8%
71.1%
71.1%
71.1%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
86.8%
-
58.3%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
0.0%
2.1%
7.3%
2.8%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
2.1%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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