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Riverbank Nursing Center

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Dirty, unprofessional don't care about patient I got there on 8/11/17 from doctors medical center from a back surgery when I got there it smelt like human feces the bed next to me said he has been waiting 2hrs for them to change his sheets well 5 min later the nurse lays a sheet over the feces tells patient to get in bed ewwwww next I asked for pain meds cause doctors medical center sent my meds there nurse looks at me and says well they lied to you so my wife asks if we can move to another rehab place they get mad cancel my meds on order have me sign some paper and tell my wife we have an ambulance coming to transfer your husband 10 min later other nurse comes in and says ambulance canceled meds canceled and for my wife to take me back to doctor medical center ER so I painfully get in car go to ER at doctors medical center ER wait 7 hrs no nurse no doctor and by now over 9 hrs without pain meds so my wife goes to Walgreen's on mchenry are they tell her oh those meds were filled at 10pm at riverbank nursing center so my wife calls riverbank nursing center they give her number to there onsite pharmacy witch tell her the meds were filled and delivered to riverbank nursing center so my wife calls them and they say their own pharmacy is lieing to us so now at home with no rehab no pain meds suffering in 2 cuts from surgery and no one can help me its a nightmare I want to die from the pain this place is filthy not nice and full of lies

  • ★★★★★ 4 months ago

    PLEASE READ WHOLE REVIEW. I just want to say you will always have something to complain about with any facility. From my experience please who receive good care dont write a review it is only the ones who had a bad experience that do. My experience: My dad was in an accident on March 15, 217 he was transferred to Central Valley Specialty Hospital and received the worst care i can imagine. From not being rotated and cleaned properly to finding the staff filling his water iv with tap water out of the bathroom sink. When i received the call that they found a facility to transfer him to that accepts trach's i was very concerned about transferring him since River Bank Rehab is the sister facility to Central Valley Specialty. Little did i know they run their facility completely different. At Central Valley they told us my father would be on a trach for the rest of his life. Not even 36 hours of being with Riverbank Rehab the trach was removed, he didnt need it at all. His care has improved, he has improved. He is more alert and aware of his surroundings. He is able to answer basic questions by nodding yes or no. Mind you he has been here for 2 1/2 weeks now. Kristi the RT there is amazing even tho he was no longer his patient she continues to come and check on him to see how he is doing. The facility is nice it doesnt smell, i mean sometimes you will something as you walk by a room, but that is because a patient may have just gone to the bathroom. The only reason we are transferring my dad is because he is a little ways from the family and we need him closer to us. This place is by far the best facility that he has been to since his accident

  • ★★★★★ 8 months ago

    My mother is law is being removed from this facility because she fell several times, she does not get the attentions she needs. The women who care for her just don't care. She rooms with two others when they turn on the call light. They come and one lady asked for coffee and got it an hour later the other said I'm hungry I'm hungry they told her her food was coming five time that I was there about 1 hour and 1/2 later stilll no food... my mother in law asks for water and they don't have the time to sit and give her water with the popsicle stick because she can't drink water by herself as she has a tendency to choke.. the only sunny side of that place is a nurse Named Shannon she cares for her patients she goes over and beyond and when she is there all her patients are happy and taken care of she goes out of her way to help all.. of you have a. Love one there ask for Shannon she is awesome

  • ★★★★★ a year ago

    I was there for nearly three weeks and I would not recommend this place to anyone. When I got there I was confined to bedpan and waited once for an hour and fifteen minutes for someone to put me on the bedpan. Only to be left there and forgotten. I took myself off the bed pan and put it on the floor. The next morning I needed to go again and the bed pan was still on the floor where I left it. I dumped it into the trashcan next to my bed and put myself back up on it. Never have I been treated with such disregard. The food is swill. Diabetics eat the same as everyone else. I'm sure this will be removed because my other posts are gone. Cna's Patricia and Paula were wonderful.

  • ★★★★★ 4 years ago

    My mother has been there for a while now and I have to say I would highly recommend this facility. They are Patient, Clean, and as far as I am concerned Guardian Angels. They care about their patients as if they were family. They are in close contact with the family about everything and are always willing to listen and help with whatever they can. I am so glad that my mom is there The patients name is Fernanda Machado I would not have her any place else. They are all Angels

About Riverbank Nursing Center

General Information

Legal Business NameValley View Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity99
Residents84
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Riverbank Nursing Center

Riverbank Nursing Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

April 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
CManyPotential for Minimal HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
BSomePotential for Minimal HarmHealth InspectionProvide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

March 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Riverbank Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 20min
ReportedExpected
CNA

35min
ReportedExpected
LPN
15min
50min
ReportedExpected
RN
3hr 50min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
100.0%
100.0%
96.1%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.1%
-
33.3%
50.0%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.9%
30.9%
31.9%
28.2%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.2%
18.9%
31.2%
36.1%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
11.8%
11.1%
13.0%
7.5%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
15.4%
13.1%
21.0%
25.0%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
13.9%
9.5%
10.1%
12.2%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
6.1%
5.0%
1.3%
5.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
7.7%
10.2%
3.8%
3.9%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
1.3%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
2.4%
3.8%
6.4%
3.9%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
1.2%
0.0%
1.3%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
3.3%
4.3%
2.6%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.7%
93.9%
79.5%
62.3%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.5%
91.8%
91.8%
93.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.8%
-
-
-
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
50.0%
44.4%
50.0%
32.4%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
2.8%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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