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Arlington Gardens Care Center

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Imelda Carlon
    ★★★★★ 3 months ago

    I have arrived to Arlington Gardens care center around 5:30pm on Tuesday June 13,17 with private Ambulance Assistant when they drop me off there was no one in the front desk to help us finally we found someone the women was very rude & did not give us any greeting @ all, they went ahead & gave me a room # us soon as they drop me off to my room that I was assigned to. Private Ambulance Assistant ask them to turn on A/C do to that I was not feeling well. The room was very hot. One of the Nurse which was a male ask, maintenance to turn it on. So I was waiting patiently for someone to know that I was here & to at least get a greeting & let me know that they were my nurse or something. I continue on waited for 1hr.& 20min., I kept ringing the nurse bell like 5 times,No one came. Until the same male nurse came by my door & Assistant another patient. And I ask him if anybody was going to Assistant me & turn on the A/C because it was hot his response was that he was very busy. I told them that I been sitting in this room for an 1hr.& 20min. With no Assistant he was very unprofessional. And said to hold on so I waited longer well to get to my point the A/C was never turn on , my medication was not order on time he had to give me someone else if anything.Because I was in pain. My nexts pill was @ 1:00 am. Other nurse that was here do to other leavening and my medication still did not arrive. He tried on given me Tylenol which I said no.I needed my other pills to relaxes my nerves & for my swollen to go down from my leg do to my broken knee. So the gave me same thing they gave me last night which that only help like for 4 hrs. Which I'm still in pain, and will get my medications @ 9:00 am. Which I'm very disappointed because I missed my two pills that I need to take Do to my pain. It is 7:00 am Wednesday 14, 17 & no one has came to tell me any thing about the facility policy.

  • Sarai Kilgore
    ★★★★★ 4 months ago

    This Is Such A Great Place ! My Family & I Went Yesterday Too See My Grandma Evelyn Berenice Williams & All I Could Say Was It's Beautiful ? The Fact That Everyone Greeted Us With Respect As Soon As We Walked In Was Great ! My Grandmas Nurses Were Sweet & Kind Young Ladies ? Arlington Gardens Care Is A Beautiful Place Inside & Out ? Thank You For Taking Good Care Of My Grandma !

  • monica alfisi
    ★★★★★ 7 months ago

    I'm really sad Arlington Gardeb Care has bad reviews. Approximately, 2 yrs ago my father suffered from 2 open heart surgeries a week apart from one another. At the advise of the hospital we took him to another facility near his home. That place looked like an insane asylum... There were several unattended mentally unstable seniors wondering the hallways alone. Some were crying profusely and others seemed to be delusional and lost. The first 24 hours there we stayed with my father and tried to look past what we saw. Until, a nurse walked in without washing her hands and had no gloves preparing to check my fathers fresh chest incision. I quickly got on the phone and did my due diligence. I asked this other horrible rehab center release my father. We took dad to Arlington senior Care. We couldn't be happier. Everyone was very attentive and the entire hospital was very clean! Everything was conveniently in the hospital like physical therapy and doctor on call visits. They nursed him back to health in about 3 weeks. If I didn't experience the horrendous care center before I probably would have never had a full appreciation of this one. Thank you again for taking care of my father Arlington senior care center!

  • kathy Brannies
    ★★★★★ 5 months ago

    Our experience has been horrible as I have a dear friend that is in there for hospice care. First they kept giving her food she wouldn't and couldn't eat, whenever she pushed her button it took a long time for anyone to come and help her, after two weeks she is having a hard time swallowing. We had a "care meeting" and her diet was changed but they still brought the wrong diet. We all started bringing food in that we knew she liked. Though she didn't eat much it was satisfying knowing she enjoyed what she had. I was there this past Monday and noticed a lot of junk in her mouth so I got her toothbrush and used a washcloth and brought out a lot of undigested and gross looking food. I then wiped it out again with a cold washcloth which she just wanted to suck on as her mouth and lips were dry. To make a long story short hospice came in Wednesday and found that they had not been giving her the medicine they prescribed because one of the nurses was unsure how to measure it. Really, a licensed nurse was uncomfortable giving a patient medication expressly prescribed by hospice. This hospice worker also cleaned this patients mouth out again on Wednesday and it was full of junk again. I have already filed a grievance, contacted another service who will be coming to investigate and am reporting them to the Better Business Bureau. How they get a rating of a five through Medicaid is beyond me. I was generous in giving a 2 rating as their are three CNA's and two RN's that appear very caring. I would rather have a plain looking building with much better service then some gorgeous building where Case Management is always in meetings and you have to hunt down staff to care for your loved ones. Please don't let the aesthetics of the building fool you, you will regret your loved one being there and this isn't just my opinion. There will be more opinions on here soon from another patients family.

  • Corey Shields
    ★★★★★ 6 months ago

    My mom just had a knee replacement. She was supposed to be there for the rehabilitation. But I noticed my Mom's behavior started to change. Now my mom is paranoid and confused. In addition, she fell out of her hospital bed but didn't get transfer to a hospital for observation until two hours later. And she was transferred to the wrong hospital. Due to the emotional distress I had her transferred to palm terrace and hopefully they will do a better job caring for my mother. Arlington Gardens is extremely understaff at night. And the craziest thing about it no one from their administrator staff apologize.

About Arlington Gardens Care Center

General Information

Legal Business NameHoneyflower Holdings, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 14, 1975 (42 years)
Capacity99
Residents90
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Arlington Gardens Care Center

Arlington Gardens Care Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

May 5, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

June 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.

May 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Arlington Gardens Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 40min
ReportedExpected
CNA
1hr 10min
55min
ReportedExpected
LPN
55min
1hr 50min
ReportedExpected
RN
4hr 25min
5hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.7%
92.6%
96.2%
96.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
0.0%
11.4%
9.1%
8.7%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
5.4%
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
3.3%
4.8%
4.8%
4.0%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
0.0%
0.0%
-
4.5%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
8.7%
9.1%
18.5%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
3.8%
9.5%
0.0%
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
3.6%
0.0%
0.0%
3.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
2.9%
-
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.8%
99.8%
100.0%
99.2%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
97.7%
97.5%
97.5%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.7%
70.7%
56.0%
55.9%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
0.2%
0.2%
0.3%
0.0%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.3%
0.5%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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