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Palm Terrace Care Center

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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • ★★★★★ 8 months ago

    I spent 7 days here in May until June 5th 2016 awesome staff nurses drs I'm very thankful for them they got me feeling much better

  • ★★★★★ a year ago

    My Father in law was admitted a month ago. Great people and service. No problems in this facility. Very clean. Best of all attentive staff.

  • ★★★★★ a year ago

    This FACILITY is the best i was admitted in August and discharged October 13 im 27 i was fighting a bone infection that nearly left me with having to amputate my leg i was taken to this facility to under GO IV antibiotics treatment the staff is officially like my FAMILY the saved my foot and LIFE i was very aggravated when I arrived picky as well but the staff did everything in there power to accommodate my needs and where very understanding when i had days that i just need to be alone they made my life so much better i did have some issues that i addressed to management and by the next day all was taken care of i was even bullied by my own insurance company about things i need to live a healthy lifestyle BUT my case worker STEPHANIE put HER foot down and got all my personal necessities ON the spot she even got me transportation for all my doctors appointments now that im home PALM TERRACE in Riverside California is the greatest facility!!!! DAVID is a good MAN always made sure i was taken CARE of BETTY is a wonderful woman who always made sure i got around the facility with a BIG SMILE Nurses are the best they ALL made sure i was comfortable in my room i didn't even have to ask for things everything was always there for me .... POINT BLANK... PALM TERRACE is MY HOME AWAY FROM HOME!!!

  • ★★★★★ 2 years ago

    I like to say that 95% of the nurses are pretty polite attentive to the needs of the patients the facility is nice and clean it doesn't have a fowl smell, but they need to train there cooking or food staff a lot better !! My wife leaves around 13 noon to her dialysis appointment and does not return back till 7:15 or 7:30 at night and her dinner is sitting on her table at about 5-or 5:30 so when she got home her SEA FOOD salad was hot and sour I know i had a taste and when I told them this should not happens they assured me it will not happen again, so two days later it happens again with a SEA FOOD TUNA sandwich that got her sick with diarriah and throwing up , and we had a two day venture with no air conditioner it had to be a least 86 degrees inside my wife rooms I think if I didn't bring up the issue nothing would got done, and that other 5% of the nurses there checking blood pressure on patients with out wiping down the cuffs and cross contaminating from patient to patient,and that same nurse walks in to help wife's roomste with her orange juice carton she walks in with a sandwich in her mouth and then she takes the sandwich out of her mouth and places it on the patients tray and when she's done opening the Orange carton she picks up her sandwich once again and starts eating it again

  • ★★★★★ 3 years ago

    My mother was sent there for rehab. The staff were so professional and nice to her, she wanted to live there! LOL!! They are very experienced when it came to rehab for my mother's condition. My mother passed away yesterday, and I will never forget what Palm Terrace did for my mother, and the way she was treated. Thank you Palm Terrace!!

About Palm Terrace Care Center

General Information

Legal Business NameP.T.C.H., INC.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 21, 1989 (29 years)
Capacity75
Residents67
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Terrace Care Center

Palm Terrace Care Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 1, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

August 24, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

March 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.

August 31, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
FManyPotential for HarmHealth InspectionHire sufficient dietary support personnel.
FManyPotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

January 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Terrace Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

4hr 5min
2hr 40min
ReportedExpected
CNA

55min
ReportedExpected
LPN
1hr 5min
1hr 45min
ReportedExpected
RN
5hr 10min
5hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

86.2%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
93.2%
82.5%
78.9%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.8%
92.6%
92.5%
92.5%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
39.6%
42.6%
43.0%
46.5%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
2.4%
0.5%
1.4%
1.1%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
0.9%
0.0%
0.4%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.4%
0.6%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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