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Mission Hills Health Care, Inc

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • ★★★★★ a month ago

    This facility is not bad. There are some good people working there, however, I agree with a previous review that there is one CNA at this facility, that is extremely unfriendly. The facility is clean and the patients are tended to. I like that the patients can go outside and the atmosphere is cheery with natural light. Sure there are nicer places, but there are also MUCH worse.

  • ★★★★★ 5 months ago

    The way the older CNAs treat the patients at this facility is atrocious. I would never want to be treated the way they are treated, nor would I want my parents or grandparents to be treated with such disrespect. They go off on the patients, they give up on them, and they have no drive or motivation to provide quality care. Why work at a place that demands constant care and attention to patients if you cannot provide such qualities? They need to be put in line or removed for such terrible actions towards patients.

  • ★★★★★ 7 months ago

    My mother has been a part of this facility for 6 years. Listen to me when I say this. While we have grown to love some of the staff and people there....Not once have I ever met the people who actually own and run the facility. 6+ years people!! Our mothers health has reached a Hospice point.. It actually makes me incredibly nervous now reading the brother in law's "review" (how about being professional and responding accordingly to these reviews without making one for your own company) I will be contacting them to transfer my mother to a hospice because when you have to do Lamaz breathing on the phone with your parent because they are in so much pain....Than I would think that pain management is not first priority. I get it, my mother can be difficult to work with and it takes a certain compassion to help members of the facility. But in writing this review i'm hesitant that there may be backlash on my mother because this review isn't what they would like to see. Please understand that it isn't even the condition of the home that people want to know about - it's the condition and comfort level of your patients.

  • ★★★★★ a year ago

    My mom has been a resident here for the past 4 months. This place is like a scene from the movie " one flew over the coo coo's nest ". For those who have seen the Jack Nicholson classic, this is not a compliment. For the person who wrote the review and had the problem getting your friend transferred because of the lack of response from the social worker/case manager, I have been waiting for my mom to get an approval for 2 months to get transferred to a facility that can properly tend to her condition. It seems the workers there are constantly brushing me off and only tell me what they think I want to hear just to get me off their back. They do leave patients lined up in the hallway just sitting there with a lost look on some of their faces, simply looking for any type of compassion or attention. I understand this may be a difficult and at times stressful atmosphere to work in, but the patients/residents deserve to be treated with dignity and respect. If you don't like your job, then choose another line of work. The employees at this facility are the most unprofessional, under qualified people imaginable for this line of work. This place is the worst managed place I have ever seen. I highly recommend not to admit your loved one to this facility, my mom will be outta there as soon as I can get approval, lets see how long that takes. I will also be contacting the "OMBUDSMAN". I suggest anyone that is having problems or has concerns about a loved one staying at this facility to do the same.

  • ★★★★★ a year ago

    Mission Hills is a Family owned and operated business.. on any given day, you will see the owner, his daughter, his son-in law (me), several other members of the family, and a host of long term employees who's family members also work there. The facility is undergoing a large scale remodel, and you can see the improvements completed day to day on everything from the parking lot to the bedrooms. Pat's (the owner and administrator) focus is to provide good care for both the body AND spirit. After being in the business for several decades, he clearly pushes families to avoid hospice if possible, and to seek methods to best create alternate chances at life (and has the stories to back it up). His daughter (the assistant administrator) can back those claims up, having seen her share of patients go from grim predictions to years of happy life and even discharge! I find it really refreshing to see that level of consideration for their residents, that they are willing to swim against the current and try to be a part of the few facilities that want to keep the nursing home industry and it's patients in the hands of truly caring people and not faceless corporations with marketing and sales teams. Thanks to the hospice industry, it's sometimes difficult to imagine that alternates exist and our bodies are capable of pretty amazing things if our physical body is taken care of, along with our mind, and the time is given for the two to try. I would strongly advise that when shopping around for a Nursing Home, make an effort to know the administration and nurses as much as the capability and environment of the business. It is their direction that drives the entire facility and the fate of the residents within, and it's certainly rare to find a Father/Daughter team like this one. ** I cant reply to a later review, but yes James, i do work there (as i mention above).. Probably why i can say so much about it. I see that facility day in and day out. i know the nurses and their kids, i know the residents and their families (and i work in maintenance), i know every square inch of the physical structure. All i can say is that in an industry filled with red tape and negative connotation, MHHC works extremely hard to be a well rounded facility. The evolution it's gone through visually since i've been there is incredible and still improving (because YES, it was needed). I eat the food daily. No one wants to be in a nursing home, no one wants their family in a skilled care facility (especially when they must accommodate many facets of mental health). Like i said, the hub of a business like this is the residents and the staff, and if i can see merit in their core values, and i know on the back end how a business like this is forced to function, then my comments regarding it are going to shine. This is a tough business, and heartbreaking at times. The staff cries when residents pass, they get upset when negatively criticized over something they are doing to the best of their abilities. The residents are colorful to say the least, and run a wide gambit of mental and physical issues, but weve had an original pro skater, a concert pianist, war vets.. you name it, but they are all wonderful people who like all of us, deserve as much as we can give them and need the encouragement to be social.. visitors are welcome!! Truthfully, Im sure the same kind of comments can come probably from any number of people in similar facilities in the area. There is definitely good people and good care out there, and i wouldn't feel right inside if i didnt feel i was working alongside those individuals. Ask questions and get to know those people, be it at mhhc or elsewhere.

About Mission Hills Health Care, Inc

General Information

Legal Business NameMission Hills Health Care Center
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 22, 1995 (23 years)
Capacity96
Residents93
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mission Hills Health Care, Inc

Mission Hills Health Care, Inc
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 17, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

February 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
FManyPotential for HarmHealth InspectionHire a qualified dietician.
ESomePotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
CManyPotential for Minimal HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
CManyPotential for Minimal HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
CManyPotential for Minimal HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHire sufficient dietary support personnel.
DFewPotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.
DFewPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
CManyPotential for Minimal HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionHire sufficient dietary support personnel.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mission Hills Health Care, Inc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 20min
ReportedExpected
CNA
20min
40min
ReportedExpected
LPN
35min
55min
ReportedExpected
RN
3hr 50min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.9%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.7%
98.9%
98.9%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
39.4%
32.3%
50.0%
45.0%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
30.6%
29.3%
32.1%
37.6%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.3%
22.3%
28.7%
10.9%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
18.5%
10.6%
12.5%
19.0%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
5.5%
11.8%
12.5%
8.6%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
5.2%
8.0%
3.9%
4.3%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
6.9%
7.0%
3.4%
9.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
1.8%
1.8%
1.6%
1.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
2.3%
3.5%
1.1%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
1.1%
1.1%
1.1%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
5.3%
6.1%
8.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

64.3%
52.9%
51.4%
61.1%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
47.1%
47.1%
47.1%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
20.0%
13.6%
20.0%
30.8%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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