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Alto Lucero Transitional Care

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Suzanne Van Leer
    ★★★★★ a month ago

    My father has been a resident here for almost a year now, and i have no complaints, and neither does he! I have been in the customer service industry for 40 years, and managed large retail environments, and i am a detailed person, so i pay close attention to everything going on. The place is well run, clean, everyone is happy and pleasant, most are hardworking, and the food is good! Most importantly, my dad is happy and well taken care of. Suzanne Van Leer

  • Roget West
    ★★★★★ a month ago

    In my first 10 days as a patient at Alto Lucero the staff here managed to mess up my medication 3 times. The first 2 times only managed to make me either sick or miserable for a couple of days. The third time they administered 4 times the amount of pain medication I was supposed to have which can be fatal. I spent 12 hours on medical watch to make sure I didn't stop breathing. When confronted with these three occasions staff and management were not only indifferent but acted annoyed by a patient bieng upset about it. Also, I had orders from 3 doctors not to put weight on my feet due to the fact it could cause a fracture due to damage caused by an infection. However I had to be accosted by an extremely rude and ignorant physical therapy staff who insisted that I do so. They would not take no for an answer. They even went as far as to insinuate that I would be expelled from the facility unless I "got with their program". It took 2 weeks of daily arguments until they checked my records to find that, yes indeed, I was not suppose to be walking around potentially causing bone fracture that would in turn cause my infection to spread and cause further amputation. The staff is 80% bottom of the barrel staffing. "D" students for the most part with of course that 20% that is experienced, professional and, of course, unappreciated, over worked and bordering on apathy because of it. There are some health care stars that do work at Alto Lucero that do shine through the lazy do as little as possible mediocrity that they are forced to pick up after but people like this usually find better employment soon enough and when that happens I hope not to get sick or injured. My by far least favorite experience was this. Between staff members coming into my room every 20 minutes on average for little or no reason 24 hours a day (who flips on your overhead light at 2:00am to take out the trash? 3 times a night?) and staff out in the hallway joking It up at top volume about their night before or just whistling La Cucherotcha at from 5:00-8:00am does not make for a sleep friendly environment. After 5 days of no sleep I was literally hallucinating. I asked nicely, then firmly. Then started to beg them to let me sleep. For days I requested something to help me sleep. Melatonin or Tylenol PM needed a doctors permission. Never did meet my doctor while there. Anyhow, I finally lost my ability to function. Lost it so to speak. They called an ambulance and the fire department. 10 people in my room and an ongoing negotiation with the staff and the fire department to get me 2 melatonin and 8 hours without interruption. I hope to God if and when I get old I don't wind up in a place like Alto Lucero. I was treated like a number, and poorly until I made it clear it was unacceptable. Those that are too old or sick to do that themselves are in bad shape at that facility. It's unfortunate but typical to see that the almighty State of California has given Alto Lucero a 5 star rating. I guess it could be worse and that's a scary thought. If you or a loved one must come here watch every pill they give you, make sure you don't let them bully you into doing or taking something that might make your situation worse because they are not on that nearly enough to avoid possibly life threatening mistakes. And definitely bring earplugs, eye covering and a fly swatter to beat off the horde of minions that will insist on keeping you from resting and on the mend. Good luck

About Alto Lucero Transitional Care

General Information

Legal Business NameCompass Health Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 25, 2012 (5 years)
Capacity156
Residents129
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Alto Lucero Transitional Care

Alto Lucero Transitional Care
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionKeep all essential equipment working safely.
ESomePotential for HarmComplaint+InspectionChoose a doctor to serve as the medical director to create resident care policies and coordinate medical care in the facility.
ESomePotential for HarmComplaint+InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

December 31, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

October 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEstablish and follow a written policy that permits a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

March 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
BSomePotential for Minimal HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Alto Lucero Transitional Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 30min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
40min
50min
ReportedExpected
RN
4hr 50min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.2%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
27.3%
28.1%
21.4%
14.9%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.0%
28.2%
21.2%
21.5%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.8%
4.8%
1.3%
5.3%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
22.4%
19.8%
18.9%
20.6%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
3.0%
2.0%
1.0%
3.9%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
2.7%
3.6%
2.9%
5.8%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
3.0%
1.0%
1.0%
2.1%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.9%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.9%
0.9%
2.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
2.6%
2.5%
1.8%
2.7%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
100.0%
100.0%
98.8%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
100.0%
100.0%
100.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.2%
49.3%
66.9%
79.4%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
6.1%
4.7%
4.6%
1.8%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
3.6%
1.9%
0.0%
3.4%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.2%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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