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Brookdale Fountaingrove

  1. Skilled Nursing Home Facilities
  2. California
  3. Santa Rosa Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Polymath Engineer
    ★★★★★ 2 months ago

    Received a call about my aunt entering a coma, nursing staff was giggling while saying she will likely not survive. I asked to be informed of any changes, 24hrs later I called and receptionist said they had no patient under my aunt's name. I then insisted and she sent me on to a staff member who casually informs me that my aunt was dead and couldn't tell me the details because she wasn't on duty. I guess if you want your loved ones last days to be a joke, send them here.

  • Bob Weir
    ★★★★★ 2 years ago

    Brookdale Fountaingrove We had a bad experience here. This is a very expensive corporate institution. On the plus side, it's a clean and well-maintained facility with some good people. Chronic staffing shortages are now worse than ever. They raised the charge for care and billed us retroactively for two months. We have had great difficulty communicating with the administration to straighten this out, then they did it again. We showed up for an appointment and the care coordinator slipped out the back to avoid us. This reminded me of Sean Spicer hiding in the white house bushes to avoid talking to reporters. We had Brookdale take money directly out of our bank account. This is a terrible idea as they proved to be so untrustworthy. Now we are moving out of that place. Moving is very difficult, disruptive and expensive. Nevertheless, we feel it's time get out.

  • Pam O.
    ★★★★★ 2 years ago

    Wasn't sure when this place was bought out if the quality would suffer. It was a great place. There were some changes. But now that my family member is going downhill, they seem to be fairly attentive in taking care and keeping him comfortable.

  • Linda Dias
    ★★★★★ 3 years ago

    My grandmother visited Brookdale Fountaingrove. The staff there are amazing. Very nice and helpful. I highly recommend going here. My grandfather was so happy with their service he gave them chocolate as a gift from See's Candy. 5 Stars.

  • Mike Pend
    ★★★★★ 2 years ago

    A year ago was very pleased with the facility. We have had mom there for three stays, and each time we noted that some of the people had been placed, and we were very disappointed that they were losing some of our favorite people. I hope that no more of the skilled and excellent staff are removed. My post would be 5 stars a year ago, now it is only a 3 because of the personnel changes, unfortunately we are not sure if we would take mom back again.

About Brookdale Fountaingrove

General Information

Legal Business NameEmericare, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 2, 2007 (13 years)
Capacity45
Residents25
Percent Occupied56%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Brookdale Fountaingrove

Brookdale Fountaingrove was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 1, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

May 23, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

May 5, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

March 17, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
FManyPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
ESomePotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

December 19, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$16,096 fine
---Payment DenialPayment denial for 2 days
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Brookdale Fountaingrove require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 35min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
1hr 60min
1hr 10min
ReportedExpected
RN
5hr 35min
4hr 25min
ReportedExpected
Total Nursing

Quality Measures for Long Stay Residents

-
-
-
-
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
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18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
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15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.8%
90.0%
92.0%
93.9%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.9%
88.8%
88.8%
88.8%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
45.8%
54.6%
47.5%
46.7%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
20.0%
22.1%
19.3%
11.3%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
4.7%
1.2%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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