Brookdale Fountaingrove

Received a call about my aunt entering a coma, nursing staff was giggling while saying she will likely not survive. I asked to be informed of any changes, 24hrs later I called and receptionist said they had no patient under my aunt's name. I then insisted and she sent me on to a staff member who casually informs me that my aunt was dead and couldn't tell me the details because she wasn't on duty. I guess if you want your loved ones last days to be a joke, send them here.

Brookdale Fountaingrove We had a bad experience here. This is a very expensive corporate institution. On the plus side, it's a clean and well-maintained facility with some good people. Chronic staffing shortages are now worse than ever. They raised the charge for care and billed us retroactively for two months. We have had great difficulty communicating with the administration to straighten this out, then they did it again. We showed up for an appointment and the care coordinator slipped out the back to avoid us. This reminded me of Sean Spicer hiding in the white house bushes to avoid talking to reporters. We had Brookdale take money directly out of our bank account. This is a terrible idea as they proved to be so untrustworthy. Now we are moving out of that place. Moving is very difficult, disruptive and expensive. Nevertheless, we feel it's time get out.

Wasn't sure when this place was bought out if the quality would suffer. It was a great place. There were some changes. But now that my family member is going downhill, they seem to be fairly attentive in taking care and keeping him comfortable.

My grandmother visited Brookdale Fountaingrove. The staff there are amazing. Very nice and helpful. I highly recommend going here. My grandfather was so happy with their service he gave them chocolate as a gift from See's Candy. 5 Stars.

A year ago was very pleased with the facility. We have had mom there for three stays, and each time we noted that some of the people had been placed, and we were very disappointed that they were losing some of our favorite people. I hope that no more of the skilled and excellent staff are removed. My post would be 5 stars a year ago, now it is only a 3 because of the personnel changes, unfortunately we are not sure if we would take mom back again.