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Upland Rehabilitation And Care Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Susan Smith
    ★★★★★ 2 weeks ago

    My mother received worst care. Staff not knowledgeable on death, dying, and pain management.

  • Ruben Herrera
    ★★★★★ 4 months ago

    l'vc"been to other place'es before, this one very nice very good .

  • Lip Skid
    ★★★★★ 5 months ago

    There is a terrible nurse working here beware of her. I rate this facility FFFFFFFFFFFFFFFFFFFFFFF!

  • Marissa Dudeck
    ★★★★★ a year ago

    The nurses at this place forgot about my great grandmother, of 93 years, and left her in the bathroom for three hours - unattended to. They have also been seen going from different patients room without washing their hands. Unsanitary. Sometimes they have they moments of good care, but not for the most part. My great grandmother claims that she was freezing in the middle of the night and no one came to care for her.

  • Ed Zimmerman
    ★★★★★ a year ago

    My 78 year old mother had cracked her pelvis and was put in this house of horrors for rehab. They were not attentive to her needs, one X-ray tech came to her room to X-ray her, she asked that he get someone else to assist in lifting her because she was in a great amount of pain, he choose to do it himself ignoring her cries in pain to get help. There were several other smaller incidents, so my family went to the head of the nursing and supposedly had everything worked out. Well that didn't happen, she had developed bed sores from not being moved enough, my sister was in there while they were changing her and the nurse was ready to put her diaper on, my sister asked her to stop and grabbed s Wipey and went over the area with the sores. The Wipey had feces on it, so she cleaned her by herself. Again they had a talk with the head of nurses. Well you think things would have gotten better, but they had not, they came to do her therapy one morning and took her vitals, her blood pressure was high so they did some checking and found out she hadn't had her bloody pressure medication since she arrived. They said the Doctor had not made a note that she was on it, I do believe that to be the case, but still here we have another problem. She also caught an infection while she was in there and had to be placed in isolation for the remainder of her stay. How can this happen when you go to a hospital to get better and you get worse. The straw that broke the camels back was one morning the nurse was cleaning her and found something in her private area. The nurse started pulling and pulling and finally the object came out. The object turned out to be a Wipey, now I can almost understand if it had been mistakenly Been left in her diaper, which was still not right, but how the hell did it get all the way up inside her. Again they went to the head of nursing. On Friday August 19 2016 my family notified me that she was being booted from the center on Monday the 22nd. I was upset because she still can't walk and her left leg won't move, so I called and tried to get ahold of the administrator, I left a message 2:21pm and found out he leaves around 4:00pm. I hadn't heard back so I called back and was able to reach him. I asked him if he was aware of my mothers situation and he informed me he was not and that he had only been with the facility for 2 weeks, I asked him if he could look into the situation and he asked that I talk to the assistant administrator since he had been here longer, I said no, you are the boss and that I wanted him to look into it. He said he would,but he would have to call me back,I said as long as you call me back that would be ok. Well he was a man of his word and called me back at 6:00 pm that evening and explained the situation and was extremely apologetic. He offered to extend her stay, but the damage had already been done, my mother wanted out of there. On Saturday around 6:00pm my mother was in her wheelchair and had called the nurse to put her in bed because she was starting to hurt, the nurses did not come to her room until 7:30pm, about and 90 minutes since she first started calling. That was it, she was supposed to be released on Monday,but she could not put up with this any longer and ended up leaving on Sunday. Now if you think this is some crazy old lady making stuff up, you would be wrong. My mother was an assistant administrator for convelesant homes most of her career and retired as one. So if your thinking about putting a family member in this facility, please keep in mind the stuff my mother had to endure. Thank you Ed Zimmerman

About Upland Rehabilitation And Care Center

General Information

Legal Business NameUpland Community Care Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity206
Residents192
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Upland Rehabilitation And Care Center

Upland Rehabilitation And Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 10, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

September 23, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

March 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.

October 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyHealth InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
JFewImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

October 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide timely notification to the resident before transfer or discharge.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Upland Rehabilitation And Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 50min
ReportedExpected
CNA
1hr 30min
55min
ReportedExpected
LPN
50min
1hr 25min
ReportedExpected
RN
5hr 10min
5hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.4%
96.2%
96.2%
96.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
27.9%
25.5%
19.6%
28.9%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.0%
15.0%
16.8%
16.2%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.5%
26.9%
27.2%
23.7%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
13.7%
9.6%
9.6%
8.0%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
1.1%
7.9%
6.2%
8.3%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
5.8%
4.1%
2.8%
4.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
3.8%
5.0%
5.8%
8.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
0.7%
0.7%
0.7%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
1.6%
1.6%
1.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.3%
98.9%
98.9%
99.2%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
97.7%
97.7%
97.7%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
42.0%
30.5%
36.1%
43.1%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.4%
0.3%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.9%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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