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West Covina Healthcare Center

  1. Skilled Nursing Home Facilities
  2. California
  3. West Covina Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Helen Sarantopoulos
    ★★★★★ 5 months ago

    One of the best nursing homes/rehabilitation centers I have visited and spent time. My mother was admitted and stayed for almost two weeks for a followed up rehab care as a result of a stroke. I found the staff very polite, attentive and friendly. They always responded to my requests and tried their hardest to meet her needs. Above all, they seem to sincerely care about their patients, and long term residents. The facility is very clean although it needs some cosmetic facelift. I sincerely recommend it.

  • Martin E. Rangel
    ★★★★★ 7 months ago

    My Father was recently placed here after his release from Kaiser Baldwin Park. The Staff were all very pleasant and the Physical Therapy Dept. really helped my Dad get stronger and he was able to walk out of there in just 2 weeks. The facility is clean and there was always plenty of staff assigned and available. Communication with the medical, nursing and clerical staff was always clear, quick and concise.

  • Mona Gonzalez
    ★★★★★ a year ago

    It's a nice facility descent place staff is kind of friendly,some nurses go above and beyond. Theirs a cleaning lady Angelica Is her name she is the rudest most bulgar lady needs to get fired for expressing herself in such horrible way about patients and us visitors talks loud enough to were you get embarrassed about using the restrooms curses in Spanish none stop and the crazy thing is the staff knows as well as her boss and they say nobody does anything about it ,the state was recently their how I wished I would of heard it then so I could of reported it but I'm in the process of reporting this because we pay for the services the provide their for my in law so it's ridiculous that this goes on their .

  • Art Cervantes
    ★★★★★ a year ago

    I agree with this recent review left . It's mind blowing how this lady (Angelica) has gotten away with so much the vocabulary that she uses is so offensive for a women but I'm a man and dont say words like that her favorite word (VERGA) the staff is nice small facility has some good amenities small clean some good workers Ava a nurse is a doll she's a good example of an employee, but(ANGELICA)is something else don't go in the restrooms or patient use the bathrooms because she goes crazy spraying announcing how you stunk up the place that's humiliating for this elderly patients .. BEWARE of this bulgar lady i already made a report to the state i hope some action gets taken againts her .My family member wants to stay anonymous for fear of retaliation becase the doctor hasn't released her . BEWARE AND BE ALERT

  • Royal Sugar
    ★★★★★ 7 months ago

    No compassion for their patients!

About West Covina Healthcare Center

General Information

Legal Business NameAg West Covina, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 31, 1971 (48 years)
Capacity97
Residents85
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for West Covina Healthcare Center

West Covina Healthcare Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
West Covina Healthcare Center has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of West Covina Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.9%
47.2%
48.6%
40.5%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.3%
10.8%
11.7%
3.1%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.6%
23.8%
18.1%
10.3%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
4.1%
5.4%
4.6%
2.9%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
13.4%
6.5%
6.7%
3.3%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
9.6%
6.5%
6.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
6.2%
0.0%
2.0%
5.6%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
2.6%
2.4%
2.4%
1.1%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
4.0%
0.0%
1.6%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
2.9%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.7%
2.4%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.2%
96.7%
98.0%
100.0%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.6%
97.5%
97.5%
97.5%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
22.0%
29.9%
47.2%
60.6%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
5.7%
5.0%
0.0%
2.7%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.6%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.5%
0.5%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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