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Presbyterian Intercomm Hosp Dp/Snf

  1. Skilled Nursing Home Facilities
  2. California
  3. Whittier Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Breanna Ponce
    ★★★★★ a month ago

    Had a horrible experience from start to finish here. Receptionist was rude. Waited an hour to an hour and a half in the ER wait room to be seen with just one person ahead of me. Receptionist saw me crying and gave no sympathy whatsoever. Had a fractured pinky and never saw a doctor in the 5 hours I sat on the ER bed. Literally a doctor never came into my room. All they had to do was pull my finger and put it into place and they did not. Now I will need surgery for what could've been a quick fix. I am filing a complaint with the CDPH today this is not right!

  • Jeannae Munoz
    ★★★★★ a month ago

    Worst Hospital ever!!!! my husband went in with bad chest, arm and back pain, possible heart attack, from receptionist to the rent a cops at the front door all with bad attitudes, no customer service skills, no compassion, no concerns for their patients, I should have noticed something was off when they would come out and call patients who just got up and walked out and probably went to another emergency room I assume , we counted about 4 total, we sat in the emergency for 2 hours and then were put into a room for another four hours and we're told that the doctor would be coming right in to see my husband because there was cause for concern with high enzyme levels which is meant something is going on with his heart possible heart attack, being that he already has 2 stints it was cause for even more concern, we contemplated about leaving after being there for a total of 6 hours and after being in a room for 4 hours that no one ever bothered to come to check on him, with all the nurses that were on staff and in between all the gossiping we overheard you think they would've found the time if at least to make us feel they were kind of concerned, as we were walking out the doctor happened to finally walk in, at this point my husband was so upset and told the doctor we just wanted to leave, his response was your free to do what you want and proceeded to tell him I had patients that took priority over you, not apologetic or sympathetic or concerned at all never explained any of the test that were done and walked out with no regard as if it was better for him one less patient to deal with, the PA then proceeded to explain the concerns and felt he should stay for monitoring and another blood test we agreed and he went to track the doctor down, he came back 5 min later without the doctor and said the doctor said your free to go just sign your discharge papers! As we were leaving we wished the 87 year old women in the room next to us that had fallen and hit her head and busted it open good luck and prayers she also was there for 6 hours without being checked on and had to walk down the hall by herself to use the restroom because no one ever came to check on her! We called my husbands personal cardiologist and he wants to see him right away because he said those levels were way to high and he should have been admitted, if you sincerely care about your loved ones do not take them to Whittier PIH, my husband could have died! If I could give zero stars I would, shame on you Dr. Jammal Mansour!!! You need to learn emotional behavior if you are going to continue see patients!

  • Yvonne Castaneda
    ★★★★★ 3 weeks ago

    Everything about this hospital is great except for one or two doctors that did surgery on my neck which I never had pain in and now I suffer everyday Dr. Aho is very lucky I wasn't able to sue him . And Dr. Hsiao messed up my knee replacement I have pain and problems with it everyday of my life ??? Most appreciated doctors are Dr. ROUNAGHI, Orthopedics and Dr. HAFAZI and David Choa Pain Management, Dr. Scott Lee my primary doctor and Dr. Barry, nursing staff is outstanding Therapist as well. It's a shame those two doctors give the hospital a bad reviews. ??????

  • Aida Gonzalez
    ★★★★★ a month ago

    Dr samuel is the worst scheules to just cancel last minute dont go there waste!!!! And the Management is pretty much just a waste of time to speak to there very unprofessional and dont know anything

  • Judy Perez
    ★★★★★ 4 months ago

    This hospital is the worst place to bring your loved ones to they have no empathy don't care how much pain your in I brought my daughter she was in the ER for 5 min. That's how long it took for them to guess what it wasn't all they do is gossip in the hallway and in front lobby I really can't believe people get paid to do what they do .NOTHING!!!!!!!!!!!! I only gave one star because it wouldn't let me post this if I didn't give one star this is worst than going to the gettoh .was a good place it went from ? to 0 real quick how sad the employees don't care absolute worst place.

About Presbyterian Intercomm Hosp Dp/Snf

General Information

Legal Business NamePresbyterian Intercommunity Hospital, Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 15, 1996 (24 years)
Capacity35
Residents19
Percent Occupied54%
Program ParticipationMedicare
Resident And Family CouncilsNone
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presbyterian Intercomm Hosp Dp/Snf

Presbyterian Intercomm Hosp Dp/Snf was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 29, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
CManyPotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presbyterian Intercomm Hosp Dp/Snf require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 10min
ReportedExpected
CNA
50min
1hr 5min
ReportedExpected
LPN
3hr 25min
2hr 5min
ReportedExpected
RN
7hr 50min
5hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
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95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
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43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
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18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
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15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
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10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
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2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.2%
93.7%
89.2%
88.2%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.5%
92.0%
92.0%
92.0%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.6%
56.9%
53.8%
45.5%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
12.7%
9.5%
13.4%
11.5%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.8%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.5%
1.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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