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The Orchard - Post Acute Care

  1. Skilled Nursing Home Facilities
  2. California
  3. Whittier Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Rose Rivera
    ★★★★★ 8 months ago

    My Mom Angela C. Rodriguez has been at the Orchard facility for 7 years. During that time she's had excellent care from the efficient and caring staff. All I have for the Orchard is praise and on a scale from 1 to 5, I give it a 5 plus. Thank you for letting me express my gratitude.

  • Eds C
    ★★★★★ 3 months ago

    Receptionist is rude. I called twice and asked for help and just told me straight you'll need to call back! How you treat your callers like that.

  • jessica sube
    ★★★★★ 7 months ago

    My grandmother was here less than a week and had three incidents the first incident they had administered the wrong medication that they weren't supposed to give her second she needed to use the restroom and was pushing the button for a nurse to come help her for the nurse to come in and slapped her hand and told her to wait when she was ready she was going to change her to keep in mind my grandmother is blind Now what topped it was is that I had left at 3 PM and told them to keep an eye on her she was resting after physical therapy to get a call at 4:15 that she had fallen out of bed busted her head open and the couldn't stop the bleeding to have to rush her to the ER my grandma said that she had Been pushing the nurse button No one would come for help she was about 10ft way from the nurse station this is beyond belief

  • Sharon Estes
    ★★★★★ a year ago

    I chose this facility because of its close proximity to Whittier Presbyterian Hospital, where I was treated for a stroke! The Orchard staff seemed like one big happy family...everyone so pleasant and helpful. The physical therapy staff were enthusiastic and eager to do their part in getting you up and at 'em. They had a fun group to get people singing, playing games, sing alongside, etc. I've since realized this is all part of their occupational therapy. The food was okay...if you wanted more or less, are wanted to change your menu, you did have that option.? Now, for the one and only complaint I had...the water tastes awful, has a weird after taste. I enjoyed bottled water brought from home!! Would I go there for after-care again? Absolutely. ?

  • nxcoleeh
    ★★★★★ 2 years ago

    If I could give less than 0 stars and give negative numbers instead I would. The nurses were usually nice when the patients had visitors over but after we would leave or when they thought no one was watching they would miss treat them, my great grandmother got put in under their care and we would find her filled with bruises un taken care of and they broke her leg and would keep giving us different stories of how it happened. We got her out of that hell hole as fast as we could but sadly died about a year ago, please don't make the same mistake we did and leave your loved one under their care because they may seem nice but really don't care about your loved one.

About The Orchard - Post Acute Care

General Information

Legal Business NameEnsign Whittier West LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 31, 1971 (48 years)
Capacity162
Residents158
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Orchard - Post Acute Care

The Orchard - Post Acute Care was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 24, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

July 25, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

June 19, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Orchard - Post Acute Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 40min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.5%
48.5%
50.0%
50.0%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.8%
24.8%
18.8%
18.9%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.1%
23.6%
12.3%
14.6%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
9.6%
6.6%
7.5%
10.0%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
15.0%
7.1%
5.0%
2.8%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
4.4%
11.3%
4.6%
7.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
0.0%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.9%
0.9%
2.9%
2.8%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.9%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.9%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
0.9%
1.6%
1.8%
1.8%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.5%
2.9%
2.9%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.7%
99.0%
99.2%
99.7%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
99.0%
99.0%
99.0%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
37.9%
37.9%
43.0%
52.8%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
0.5%
0.0%
0.0%
0.3%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
0.7%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.2%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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