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Parkmoor Village Healthcare Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Black employees are not welcome here; trust me! Surely they will hire you and immediately look for dumber reason to fire you so that way they can show the public that they provide equal employment opportunity!

  • ★★★★★ 11 months ago

    During this past several months my friend had been taken care of wonderfully. The staff, for the most part, is caring and helpful. The building is clean and no problems with laundry. Coming nearly every day I have seen the people that miss clothes is because they didn't mark it in the first place and the people that complain the most are the people that don't care enough about their loved one to care for them at home or show up on a regular basis here. Nowhere are you going to get one on one care for someone unless you do it yourself at home. We appreciate all Parkmoor did for Richard and yes, I now work here

  • ★★★★★ 3 months ago

    My mother is a current patient there for rehab. Me and my husband went to visit her June 8, 2017 for the first time we did not know what room she was in. We walked in and no one at the front desk or Nurses station to ask and then when we found someone seemed like we were bothering them. When we got to her room we were only there 5 mins not even and therapy came to the room and so we really didn't even get to visit or talk with her Because of this. Any other place if staff saw patients had visitors they would come back later but that didn't happen. My mother is very capable of making her own desicions. But was told by one of the staff they were told she couldn't which don't know where they got that from. She fractured her foot and was told not to bear weight on it. But seems like staff doesn't pay attention to that either and seems like they treat her like a child instead of adult. She is a smoker and was outside smoking and when she came back in nurse told her that she was not allowed to have a lighter and scolded her like she was a child and said that she will give it to one of us only. I was a CNA for years and know even now withmy father in law currently in a facility that they do have places where if the residents smoke they can go and do so. My mom told me when she was outside she saw cigarette butts on the ground don't know if was from staff or residents but still she is a adult and should be respected as one and be able to do what she wants when she wants. Understand there is things that have to be followed but she is just there for rehab and not a permanent resident. Her and my father and i been asking why besides her foot she is there and when we ask no one gives us any answers. This is the worst place i have ever been to. She has been in others and got much better care than she has here. First day tried to call several times just rang and no answer then called back got a hold of nurse on another floor who said they had issues with the phones and would have her nurse call. Waited over 2 mins no call i then call finally got ahold of her nurse and voiced my and my fathers concerns but seemed like didn't seem like really to care. I also sent email got email back saying someone would call and never got a call i had to call and they said they would talk to my mom and did but still seems like because i said something they are taking it out on her which is not right or fair. One way or another something better get done to correct this and treat my mother with respect and treat her correctly.

  • ★★★★★ a year ago

    Staff is very friendly and knowledgeable. Facility is nice and smells clean. I would recommend Parkmoor to anyone seeking a safe environment for a loved one to be cared for.

  • ★★★★★ a year ago

    My mother has been here a week and I already hate this place. Every visit my mom explains to me how the staff has a lack of response time to her requests. My mother has cancer in her hip (among other places) and can't put any weight on it because it'll break. The staff here didn't check her chart and decided to turn her by grabbing her hip. When my mother cries out in pain they stopped and decided to slide her up her bed. The staff slid her up to far, dropped her causing my mother to slam her head against the wall. As of today (6/11/2016) my sister visited my mother (she has previous experience working in a nursing/rehab facility like this) and asked for her bed pan to be cleaned. The nurse rolled her eyes at my sister. It took them almost an hour to clean it. All the while my mother's room smelled of waste. My sister asked for assistance with my mother and was told that the staff has to work the cafeteria and that my mother's needs had to wait. At this point, we may move my mother back to the hospital. Side note. My mother's room is the hottest room on the floor. The staff refuses to get her a fan art the least.

About Parkmoor Village Healthcare Center

General Information

Legal Business NameIntegrated Health Services At Colorado Springs Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1989 (29 years)
Capacity147
Residents96
Percent Occupied65%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Parkmoor Village Healthcare Center

Parkmoor Village Healthcare Center
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Colorado Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 11, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

July 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Parkmoor Village Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
4hr 5min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

64.0%
92.9%
92.9%
92.9%
92.7%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.3%
97.7%
98.8%
96.6%
89.1%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.7%
69.6%
61.5%
58.8%
48.7%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.0%
15.0%
14.3%
16.7%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.9%
28.4%
24.2%
8.3%
17.7%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents whose ability to move independently worsened
19.3%
18.1%
14.1%
14.3%
14.9%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents who received an antipsychotic medication
12.2%
18.4%
13.7%
15.8%
15.6%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents whose need for help with daily activities has increased
22.5%
15.3%
6.3%
9.2%
9.2%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
2.3%
6.2%
10.6%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents who lose too much weight
9.2%
11.1%
14.5%
12.3%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of high risk long-stay residents with pressure ulcers
1.2%
0.0%
0.0%
0.0%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents who have depressive symptoms
3.4%
4.6%
2.4%
4.7%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents with a urinary tract infection
4.5%
4.5%
2.4%
2.3%
3.6%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
1.0%
5.3%
3.3%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.4%
2.3%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.6%
88.2%
88.0%
83.5%
75.0%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.6%
86.0%
86.0%
85.9%
74.3%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.6%
65.5%
54.1%
63.7%
65.3%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of short-stay residents who made improvements in function
15.2%
20.0%
18.0%
31.5%
18.8%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.0%
1.7%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
1.9%
0.8%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016CO
Percentage of short-stay residents with pressure ulcers that are new or worsened



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