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Riverside Health & Rehabilitat

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  3. East Hartford Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Junaid K
    ★★★★★ 4 months ago

    If you love them, don't send them here. They are severely understaffed and are unable to care for the ones living here without any efficiency or compassion. There are few nurses that I know that actually care about the patients the rest are doing the minimum to get by. Example: I asked for one of the patients who is at fall risk to get a alarm put on their bed. Their response: "By the time the alarm goes off they have already fallen off the bed so our policy is to not have them here.". The whole purpose of this institution should be to provide care. If adequate care can not be provided then what's the point? Just collect money to keep the place profitable and running?? If you care or love someone, please don't send them here.

  • Laura Dixon
    ★★★★★ 8 months ago

    My mother was a dementia patient back in the fall of 2015. I removed my mother from this facility after about 7 months. She was neglected the week before she was moved. Her clothes were not changed, she wasn't washed or bathed. Her meals were left & then collected later, untouched, while she laid in bed in the fetal position, head covered. I visited her each day for a week only to find the same situation daily. I wanted to see how long they would let things go on. When I finally got her up, I found fecal matter smeared up the back of her clothing. I went to the nursing station to report the condition of my mother. I was told by a nurse, not an aide, that I was mistaken because she had bathed and dressed my mother that morning!! Plans were made that day to move my mother to another nursing home. Also, all her clothing & some personal items including framed pictures & artwork for the walls was stolen & never recovered to my knowledge.

  • eente501 .
    ★★★★★ 10 months ago

    Food is BAD; needs remodeling: new ceilings, curtains in bedrooms arr discolored with bodily fluids stains. Inside environment is stuffy; Don't have sensitive skin/no fragrance products. Nevertheless the Staff is compassionate, hardworking and warm.

  • Jessica Ivancso
    ★★★★★ a year ago

    I was at Riverside Health and Rehabilitation for 3 weeks earlier this year and found the physical therapist excellent. I went in having issues walking and they were able to identify my challenges very quickly and got me up and standing, and having the ability to go home and move around safely. During my stay I experienced different levels of care and support for each patient. While I did not need a lot of "care" some of the people that were older, did. This place is not a hospital but some required physician care and weren't getting it. The nurses do their best but in many cases have so many patients they can't get to everyone in a timely manner. I probably would not want my loved ones to stay her for very long and got a real eye opener as to what I am facing as I age. I hope this helps someone make the best decision about their family.

  • Kyle J
    ★★★★★ 3 years ago

    The staff were courteous and pleasant. The respiratory therapist carrying for my friend was also very polite and courteous. The facilities were clean and well kept if a bit dated. Overall I thought this was a very nice facility. It seems my friend is getting very good care. He certainly seemed happy with how he has been treated him so far. Thank you for taking such good care of him!

About Riverside Health & Rehabilitat

General Information

Legal Business NameRiverside Health Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1976 (44 years)
Capacity345
Residents309
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Riverside Health & Rehabilitat

Riverside Health & Rehabilitat was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 6, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

November 17, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Riverside Health & Rehabilitat require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
25min
55min
ReportedExpected
RN
3hr 35min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.4%
93.2%
93.2%
93.2%
95.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.8%
91.0%
94.0%
91.2%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
29.3%
30.2%
29.0%
30.1%
45.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.0%
23.0%
22.3%
19.5%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.5%
16.9%
16.5%
25.5%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose ability to move independently worsened
12.6%
12.0%
11.8%
11.1%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antipsychotic medication
19.5%
18.6%
19.2%
23.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose need for help with daily activities has increased
6.1%
6.9%
6.1%
6.8%
6.8%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who lose too much weight
5.8%
6.6%
6.2%
4.3%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of high risk long-stay residents with pressure ulcers
2.6%
2.3%
2.7%
2.7%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who self-report moderate to severe pain
2.3%
3.7%
2.6%
1.8%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who have depressive symptoms
0.4%
0.3%
0.4%
0.7%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a urinary tract infection
2.1%
2.4%
2.5%
2.0%
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
3.8%
2.5%
1.7%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.3%
0.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

53.4%
70.5%
71.1%
60.4%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.4%
72.2%
72.2%
72.2%
80.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.3%
68.6%
72.1%
78.5%
68.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who made improvements in function
8.8%
11.2%
6.8%
8.8%
12.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
1.5%
0.7%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.5%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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