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Glastonbury Health Care Center

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Torri Weir
    ★★★★★ 9 months ago

    My dad was recently discharged from Glastonbury Health Care Center and just before we left, I spoke with the Head lady to let her know how awesome his care was and how friendly the staff was to him. She had given me a call yesterday to write a review on google. I am appalled to say the least at the reviews given. My dad enjoyed his stay and Glastonbury will be our go to place if we ever need them again! I won't think twice about referring Glastonbury!

  • Kevin Donahue
    ★★★★★ 9 months ago

    The only reason this review has one star is because there were some very caring nurses, aides, PT and OT's that were doing their best with what they had to work with. (You know who you are, and I thank you for advising me to hurry up and get him out of there, you probably saved my dad's life) -My father was admitted after a hospital stay for rehab. He was quite disoriented when he got there due to being elderly and having slight delirium from being in hospital for a week. He kept trying to get out of bed (bed bars, alarms are not allowed in nursing homes any more) top administrator assured us they would change his bed to a "scoop" style bed, put mats down on sides of bed, and have 15 minute bed checks before we left for the night. When I arrived the following a.m. NOT one of the above was done. He went from being able to walk with assistance to bed bound and incoherent in 4 days. -Another morning I arrived and he had fecal matter stains all over his hands and under his nails, and had been laying in a soiled diaper for quite some time. They were about to serve him breakfast without cleaning him up first. I had to find the new morning nurse and show her his condition. -Due to low blood pressure drops he was not able to lay flat and needed oxygen. I arrived this morning at 7:30 to find him legs elevated, head of bed down and his oxygen cannula was off. His health had deteriorated so badly that we had to return him to the hospital immediately. Hospital found him dehydrated, under oxygenated, and in very poor condition. He is currently in a step down unit from ICU and hopefully will be able to recover from this. -I would not recommend this place for your loved ones. Added 12/16-Unfortunately, my dad passed away today. **I find it interesting that the facility is contacting people to write a review-speaks volumes. I am looking forward to my survey from the state.

  • Marianne Steller
    ★★★★★ 9 months ago

    My mom has recently completed her rehab stay at Glastonbury Healthcare Center and I was very pleased with the care she received after her hospitalization. The nurses were all caring and attentive to her needs, the rehab team great and energetic, the administration approachable and involved with her care. She was discharged home in great shape and would certainly choose Glastonbury Healthcare Center in the future if she needs it!

  • Mary Litton
    ★★★★★ 9 months ago

    Friendly, Caring staff. The recreation staff does a good job providing activities and entertainment for the residents.

  • Lauren Capello
    ★★★★★ 9 months ago

    I'm reading the recent reviews and feel compelled to comment because my experience with GHCC was very good! My mother went there for rehab after knee replacement. The office staff was helpful, the nurses were fantastic and the rehab therapists were the best. She did the exercises that she was supposed to do, went home earlier than expected and had a full recovery. I understand that grief is hard and people need someone to blame, but this facility does not have a separate 'hospice area', nor does it smell like feces!! I have recommended GHCC to family and friends, and would again.

About Glastonbury Health Care Center

General Information

Legal Business NameGlastonbury Health Care Center
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 10, 1988 (32 years)
Capacity105
Residents104
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glastonbury Health Care Center

Glastonbury Health Care Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 20, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

August 9, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,121 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glastonbury Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 20min
ReportedExpected
CNA
15min
40min
ReportedExpected
LPN
1hr 30min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.4%
87.8%
87.8%
87.8%
95.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.1%
94.8%
90.9%
88.0%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.3%
42.9%
45.0%
48.5%
45.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.5%
18.6%
20.6%
18.9%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.3%
20.5%
23.4%
26.9%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose ability to move independently worsened
8.8%
8.3%
6.9%
11.5%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antipsychotic medication
10.4%
20.3%
6.0%
18.3%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose need for help with daily activities has increased
18.6%
16.9%
11.7%
9.1%
6.8%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who lose too much weight
10.5%
6.2%
3.8%
1.8%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of high risk long-stay residents with pressure ulcers
8.3%
2.5%
1.2%
1.9%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who have depressive symptoms
1.4%
0.0%
3.9%
1.3%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a urinary tract infection
2.8%
5.2%
6.5%
4.8%
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents experiencing one or more falls with major injury
1.0%
1.0%
1.7%
0.9%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

75.3%
71.2%
61.2%
58.8%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.0%
50.9%
50.9%
50.9%
80.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.7%
62.1%
52.5%
55.8%
68.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who made improvements in function
29.4%
18.3%
21.2%
17.8%
12.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.0%
0.7%
0.8%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.3%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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