Salmon Brook Center

Have been coming into Salmon Brook for 4 years as an outside representative. After walking through today I can tell that the right people are now in place as the last company just did not care. The welcoming was warm and sincere. No one seemed to busy to greet and assist me in finding the person I needed to meet with. Kudos and keep up the great work!!

I came in because of surgery I had done on my left knee. They took me in and what was nice without any hesitation they put me in a private room right next to rehab within just a few steps. The staff was Incredible. They know how to handle patients, they know what's best for you and just down right talented people. They know how to move you around, they knew what exercise was best for me. I would recommend them 100 times over.

This facility is dirty and smells like urine. The staff is pleasant but over worked. The care is sloppy and virtually nonexistent. There is no organization among the nurses, PT, OT or administration. Medication errors were made. A chronic respiratory diagnosis was made by the one doctor who is "in charge" of all (over 100) patients. That doctor changed his respiratory diagnosis's during my mom's stay there, which incidentally, was for a fracture. I was never contacted or consulted with regarding any diagnosis or medications given to my mother. Approximately ten days after my mom was admitted, the nursing staff very casually told me that they were treating my mom with antibiotics to stave off pneumonia for an infection she got at Salmon Brook. I left several messages for the doctor to contact me. It is one week later and I still haven't heard from the doctor. My mother's condition is worse. The new owners' appear to have absolutely no clue or concern about their patients. Nobody is accountable for anything. The administrator of the facility was useless and she also has never contacted me. I had to insist on discharging my mom a day early because she was just getting sicker at Salmon Brook and there was no response from the managing doctor or administration. To this day, over a week since my request, I still have not heard from Salmon Brook. I tried calling today and there was no answer on any of the three phone lines provided to me. I could go on and on. This place is awful.

Care was sparse and inattentive, room call buzzers are continuously going off with no answer. You must advocate for your family member to get attention. Food was always cold and of poor quality. PT was the only positive experience. Administrator is inaccessible and rude. GO ANYWHERE ELSE.

Excellent experience. The staff were fantastic, friendly and caring. My mothers room was very clean and well kept. Recommend!