Search for Skilled Nursing by ZIP Code:  :

Touchpoints At Manchester

  1. Skilled Nursing Home Facilities
  2. Connecticut
  3. Manchester Skilled Nursing Home Facilities
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By submitting this form, you agree to the terms and conditions of our privacy policy and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, can reach out to you using a system that can auto-dial. Your consent is not required to use our service.

Photos

Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Rosemarie Frisell
    ★★★★★ a week ago

    Worse rehab , would not recommend to anyone. Unprofessanal, discharge was a disaster, no communication with family, while in facility unless family requested. Medication with discharge was not accurate and I had to go back to facility twice to correct their mistakes. When your loved one is having serious health issues the family certainly doesn't need all this added stress, really have to question the real level of correct care the patients are given

  • Mary Walsh
    ★★★★★ 2 months ago

    My mother received excellent care and loving attention. At 90, she had only one hospital stay other then having her five children so she was afraid. When she arrived to her room there were fresh cut flowers in a vase on her window sill and a care package with puzzles, earbuds, and other comfort gifts. She appreciated the kindness and humor of every CNA, therapist, and nurse. She said the food was excellent. She never waited to be helped when she used her call button. And her coffee was always nice and hot! My siblings and our children were always greeted by the front office staff with a smile and "enjoy your visit". Her transition home was seamless and she continued to receive excellent care at home.Thank you to all of the staff at Touch Points in Manchester.

  • Mary Simoes
    ★★★★★ 6 months ago

    I had been a patient at another rehab in the past, my family and I did not want to return to that facility so I came to Touchpoints at Manchester. Touchpoints has been a GREAT EXPERIENCE! When I arrived at Touchpoints from the hospital , I was in bad shape, so many things were going wrong. I also had severe pain in my leg which kept me from walking. I had been falling at home and even once I got to the hospital , no one seemed to know why I was having so much pain and exactly what was going on. At Touchpoints , they were determined to figure out what was going on and help get me home. The rehab team made therapy fun and effective. Everyone at Touchpoints is polite and kind. I NEVER had to wait for very long when I used my call bell staff is attentive and caring. I felt like a whole person not just another patient. Kim, my care navigator, would come in to see me several times a day. She provided me with a wonderful power lift recliner which was a luxury! The communication with my family was excellent. I am so surprised how quickly I have improved and now going home! My pain is gone...I am walking with confidence. If I ever need rehab again, Touchpoints will be my one and only choice. I give Touchpoints 5 stars!!

  • Herb
    ★★★★★ 8 months ago

    The nurses and care staff are great and know their job. The administration side of things are clueless, very unprofessional, do not communicate with the families, do not notify anyone of plan of care and if they do it is after the plan is in place without family input or consideration. Dealt with other rehab facilities that are far better than this one

  • shereen walker
    ★★★★★ a year ago

    Nice place for your love one

About Touchpoints At Manchester

General Information

Legal Business NameBidwell Care Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1988 (32 years)
Capacity131
Residents122
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Touchpoints At Manchester

Touchpoints At Manchester was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,995 fine
GFewActual HarmComplaint+InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Touchpoints At Manchester require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 5min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
35min
55min
ReportedExpected
RN
3hr 10min
3hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
100.0%
100.0%
100.0%
95.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
49.3%
42.9%
38.1%
47.0%
45.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
34.0%
33.0%
33.7%
37.1%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.6%
16.7%
25.2%
11.2%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose ability to move independently worsened
27.9%
25.0%
23.9%
21.7%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antipsychotic medication
6.3%
15.8%
11.1%
13.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose need for help with daily activities has increased
6.7%
8.5%
5.6%
8.3%
6.8%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who lose too much weight
1.8%
1.8%
3.8%
1.9%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of high risk long-stay residents with pressure ulcers
1.8%
0.9%
0.8%
0.8%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who self-report moderate to severe pain
3.8%
5.8%
8.8%
6.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who have depressive symptoms
4.8%
2.8%
3.7%
5.6%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a urinary tract infection
5.6%
5.5%
2.8%
1.8%
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.9%
0.7%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.1%
98.2%
100.0%
100.0%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.3%
100.0%
100.0%
100.0%
80.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.3%
80.7%
78.5%
76.6%
68.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who made improvements in function
2.3%
3.3%
4.5%
2.5%
12.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
3.4%
1.4%
0.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places