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Glendale Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Ronie Phone
    ★★★★★ 8 months ago

    Cleanest place I have ever been. I have a family member I visit often there and not once did I smell bodily fluids. The staff is very friendly and get to know you quickly, treating you like family. The food from what I'm told has its up and downs. However the kitchen staff on occasions has gone out their way to give a treat, or meet a specific want if my family member ate in the dinning room instead of eating in her room. Thank you for doing a great job.

  • donnalisa333
    ★★★★★ a year ago

    The cleanest, best care facility I have been to. Wonderful staff!! Caring, helpful and understanding of needs. They took care of EVERY insurance filing for my needs. Pro active in getting me the items needed prior to my need. All I havd to do is REST, RELAX and get better. Food was fabulous, room spotless! Cant say enough wonderful things about Glendale Center. Thank you so so much for patching me up.

  • John Giannone
    ★★★★★ a year ago

    Kind, caring, compassionate staff who's more than happy to go the extra mile to meet and/or exceed my needs... OT & PT Staff provide expert care in a friendly environment lending itself to have the feeling of a "Family", there for ME the patient, til my rehab needs are met! Incredibly supportive! Food services, once we got the portions down, rocks! Excellent food, truly impressed, with a friendly courteous staff! Nursing and Nurses Aides have been so helpful and supportive and made me feel both safe and comforted that my medical needs all well tended to. From the initial "intake", and now into my 2nd full week, I feel blessed that i was directed to "Glendale" for my medical and rehab needs! John Giannone

  • Jenn Tittle
    ★★★★★ a year ago

    My mother was placed here after a knee replacement surgery. She complained daily of pain and swelling of her knee as well as leaking from the surgery site. On 2 separate occasions her knee leaked on the floor, one nurse wiped it up with a paper towel and NO gloves. The next time they simply placed a table over it in the dinning room. Discusting is too small of a word on how the situations where handled. I live 1800 miles away and I am glad I do because I am extremely upset at both the lack of care and respect my mother received. Oh the result of my mother's complaints, she has a staff infection from her stay and has to undergo 2 surgeries and now on a 5 week antibiotic treatment at another rehab facility and doing amazing, she is happy and smiling. I would not recommend Glendale to anyone

  • Justin Bakker
    ★★★★★ a year ago

    I went to Glendale because it was close to my home. I glad I did the staff was wonderful. The nurses and th aides were all very nice. The therapy department was especially the reason why I would recommend going to Glendale. It to me was like top of the line. Thank you all for your help and incouragement. I told my doctor that I would recommend you all . I think he wrote it down. Thanks again Karen Bakker

About Glendale Center

General Information

Legal Business Name4 Hazel Avenue Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 10, 1975 (42 years)
Capacity120
Residents106
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glendale Center

Glendale Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.

April 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glendale Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr 5min
1hr 5min
ReportedExpected
RN
3hr 45min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.7%
90.0%
90.0%
90.0%
94.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
78.9%
85.9%
89.1%
85.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
70.8%
60.7%
53.8%
30.0%
45.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.0%
31.3%
31.1%
23.4%
21.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.8%
22.3%
20.0%
27.2%
19.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents whose ability to move independently worsened
12.7%
15.5%
20.3%
18.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who received an antipsychotic medication
14.3%
36.1%
12.7%
15.3%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents whose need for help with daily activities has increased
3.7%
3.5%
2.6%
2.2%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who self-report moderate to severe pain
13.0%
13.6%
6.5%
16.4%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who lose too much weight
7.4%
7.4%
4.4%
4.2%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of high risk long-stay residents with pressure ulcers
16.4%
1.6%
11.5%
2.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who have depressive symptoms
7.0%
1.4%
7.9%
4.4%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents with a urinary tract infection
4.2%
1.4%
0.0%
2.9%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
1.5%
1.8%
1.4%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.2%
92.6%
92.1%
93.7%
80.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
89.7%
89.7%
89.7%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.1%
79.3%
78.0%
75.8%
66.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who made improvements in function
32.9%
19.4%
26.7%
36.3%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
2.1%
2.2%
3.2%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who newly received an antipsychotic medication
1.7%
1.9%
2.4%
2.4%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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