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Cassena Care At New Britain

  1. Skilled Nursing Home Facilities
  2. Connecticut
  3. New Britain Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.2 / 5.0 ★★★★★

  • Joann R Clark
    ★★★★★ in the last week

    I find the place is pretty decent and clean.

  • BoB the Builder
    ★★★★★ 10 months ago

    I have found the staff to be caring and very competent. Their attention to the patients are above excellent. The facility is very clean and the patients are happy. Nursing staff are very competent in the care they are providing. Feedback from other families is that they are pleased with their loved ones care. Many staff are bilingual in either Spanish or Polish.

  • Beth M
    ★★★★★ 2 months ago

    While there I noticed one of the staff members speaking to one of her patients in a horrible tone. She was upset that he had went on himself, and even cursed while expressing her frustration to the individual. I should've alerted a supervisor about it but, I didn't and I now feel horrible about it.

  • Blanca Santiago
    ★★★★★ a month ago

    Like the place the staff are friendly and respectful

  • Danuta Mullen
    ★★★★★ 4 months ago

    My mom has been at Cassena Care for almost three years. The nurses and CNAs are conscientious, hard-working and taking good care of my mom the majority of time. On occasions, I am very disappointed in the food that is being served. For example, dinners frequently consist of a cold sandwich (one slice of ham and cheese or tuna fish), accompanied by 'out of the box' tasteless mashed potatoes, and a cold bean salad or frozen mixed vegetables that are impossible to chew. Even though her diet plan calls for whole milk and ice cream, she only receives 4-oz of skim milk, small container of apple juice, and canned fruits she can not chew. On weekends, the food is served late (5:30pm or later) and the quality is even worse. To improve this situation, people running the facility need to be present at dinner time and try the food served to their clients. Hopefully, the quality of food will improve in the near future.

About Cassena Care At New Britain

General Information

Legal Business NameNew Britain Acquisition I LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1971 (48 years)
Capacity90
Residents87
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cassena Care At New Britain

Cassena Care At New Britain was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide or obtain dental services for each resident.
ESomePotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

September 15, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$17,821 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaint+InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
GFewActual HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionOffer other nutritional food to each resident who will not eat the food served.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

July 2, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,063 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cassena Care At New Britain require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
45min
55min
ReportedExpected
RN
3hr 25min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.9%
94.6%
94.6%
94.6%
95.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
88.4%
91.5%
84.6%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
51.5%
53.3%
50.0%
45.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.0%
21.2%
31.8%
31.5%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.1%
13.2%
19.2%
14.0%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose ability to move independently worsened
8.2%
6.3%
7.8%
10.1%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antipsychotic medication
6.8%
4.6%
9.4%
11.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose need for help with daily activities has increased
15.4%
6.0%
4.2%
11.5%
6.8%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who lose too much weight
6.5%
0.0%
0.0%
4.0%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who self-report moderate to severe pain
1.6%
0.0%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
2.6%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a urinary tract infection
1.5%
1.4%
1.4%
2.6%
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.0%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

25.6%
36.3%
44.7%
38.8%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
67.2%
63.4%
63.4%
63.4%
80.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.4%
55.2%
75.2%
73.6%
68.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who made improvements in function
8.1%
6.2%
3.2%
9.5%
12.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
0.0%
3.2%
5.0%
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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