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Cook Willow Convalescent Hospi

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  2. Connecticut
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • dean thut
    ★★★★★ 11 months ago

    I have stayed here several times in the past few years and I have no complaints. The staff is very friendly and professional and find these negative comments laughable at how ridiculous the allegations are. If I am in need of further recuperation, I am going back to Cook Willow.

  • P Shannon
    ★★★★★ a year ago

    There aren't enough adjectives to describe how horrible my mother looked when I arrived unannounced to remove her from this facility. She was in a cold, dark, urine soaked nightgown in bed at 8:30 a.m. with a cold unwrapped breakfast on an unreachable bedside tray with no utensils. Her hair and scalp was dandruff and scab encrusted. Her fingernails were long and dirty and her toenails were growing over into her feet. When I got her out of bed she was wearing a fece loaded adult diaper that was cemented to her red, raw, sore bottom. She was parched, cold and confused,but managed the sentence GET ME THE HELL OUTTA HERE!! I will never be able to UNSEE what I witnessed. To this day, I cry when I think about it. This place should be shut down. I don't know how her care providers sleep at night.....but they must need the money. Greed, Evil,filthy and that's just the management. I pray for any poor soul dying there last days there.

  • Jackie Swanson
    ★★★★★ 8 months ago

    Don't go here if you have any respect whatsoever for your family member's well being. We were there for about 15 minutes and it was the worst experience. My grandmother is unable to walk to the bathroom, so we kindly asked for a commode. The worker there grabbed one and when we opened it, it was covered in human waste. When we asked for a reclining chair, maintenance was too worried about scratching their new floors. When we decided to leave, the head nurse "apologized" by saying that the commode was in the clean area so she figured it was okay. Completely unprofessional. EDIT: I came back to see if any other family had to go through what my poor grandmother went through, and I see the facility is trying to say that my post is fake. They had no way of checking to see if my relative was actually in the facility because I NEVER SAID HER NAME. My review is 100% real and it's sad that the facility feels the need to attack people that leave bad reviews. My grandmother was never formally checked in because we got her out of there before any papers were brought to us. She unfortunately left in tears because she was so scared to stay there, with a nurse running after us saying she was leaving AMA, which was not true because when we called her doctor, he told us to get her out of there IMMEDIATELY. I would also like to add that this facility does NOT have a 4 star rating overall, only in staffing. Their rating is actually below average and it shows that they have been fined twice after their health inspections in the past three years. If the facility wants better ratings, rather than attacking bad reviews, they should learn from them.

  • Ally Lafland
    ★★★★★ 2 years ago

    Wonderful place! My mother is in great hands! The staff is excellent and facility is clean. The new DNS Maureen is fantastic gave me relief on putting mom in home. Thank you CookWillow.

  • anonymous anonymous
    ★★★★★ 3 years ago

    This place used to be good... I even had family there at one point. It felt like a home for the people that were there. Now ever since they changed management it went down hill. So much staff has left. The new manager treats the place like a prison instead of a home. If you are thinking of going here don't.

About Cook Willow Convalescent Hospi

General Information

Legal Business NameCook Willow Convalescent Hospital Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1991 (28 years)
Capacity60
Residents51
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cook Willow Convalescent Hospi

Cook Willow Convalescent Hospi was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 5, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Receive registry verification that a nurse aide has met the required training and skills that the State requires; and 2) ensure nurse aides receive the required retraining after 24 months if nursing related services were not provided for monetary compe
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
BSomePotential for Minimal HarmComplaint1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.

May 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,666 fine
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

July 15, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,300 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cook Willow Convalescent Hospi require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 15min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
4hr
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

82.5%
100.0%
100.0%
100.0%
95.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
97.7%
97.8%
89.1%
94.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.9%
-
40.9%
40.9%
45.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.5%
11.9%
11.4%
13.0%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.4%
33.8%
9.9%
21.5%
18.5%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose ability to move independently worsened
13.6%
11.9%
14.0%
6.8%
16.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who received an antipsychotic medication
9.1%
28.6%
2.3%
20.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
4.5%
2.2%
0.0%
6.8%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who lose too much weight
3.4%
0.0%
0.0%
0.0%
4.0%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of high risk long-stay residents with pressure ulcers
2.1%
4.2%
3.5%
0.0%
4.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who have depressive symptoms
0.0%
2.3%
0.0%
0.0%
2.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
2.2%
3.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.2%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.2%
88.9%
82.8%
88.0%
81.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
53.8%
80.6%
80.6%
80.6%
80.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
68.1%
Q4 2016Q1 2017Q2 2017Q3 2017CT
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
17.4%
10.7%
0.0%
15.0%
12.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
-
-
1.6%
Q4 2016Q1 2017Q2 2017Q3 2017CT
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
3.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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