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Lord Chamberlain Manor

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Marli Berrios
    ★★★★★ 3 weeks ago

    I am not a fan of any nursing home, however this particular nursing home was recommended by a very reliable source and my mother in law was taken in for short term rehab... they have an awesome staff, admission answered all my questions and concerns, also coordinated with us as the family to do the transportation to and from scheduled Drs visits, head nurse on my MILs floor was pretty good at keeping us the family updated regularly with her personal progress and upcoming appointments, the nursing staff was very nice to both my MIL, and us the family. I witnessed nice/fair treatment towards my MIL and other patients. I give it 4 out 5 stars because they had a nurse who's attitude towards us the family during discharge was to scare us in to think worse possible scenarios... she had me at the point of a panic attack! And their communication with the patients family in our case was on ask and we tell you basis.

  • Joanne Pirone
    ★★★★★ 2 months ago

    We had a horrible experience here. I'd always heard good things about Lord Chamberlain so naturally, we chose the facility based on what we'd heard. My husband was there for 11 days. Every day, he called me with ostomy emergencies (new to us due to emergency surgery). By the time I arrived, the nurse hadn't even been to his room- they would shut off the call so they could ignore him. On average, the nurse showed up an HR after the first call button was pressed. The nurse's are stretched very very thin and they are obviously miserable working there. One nurse told me she'd already spent enough time with him that morning and 'absolutely could not go back in there'. We really needed help that day. The nurse came in the next day and in front of my husband's visitor, told my husband that we were going to 'make her get written up'. His care was compromised even more after that. Overall, in my opinion, it's a dangerous place to be for surgery rehab as well as filthy and understaffed. Flies constantly flew around my husband's room on top of everything else. If you want your loved one to be cared for appropriately, please save yourself a multitude of heartache and go somewhere else, anywhere else. The day after I picked him up from Lord Chamberlain, he spent 3 days in the hospital recovering from kidney failure, which was part of the reason we'd gone to L.C. in the first place. Horrible staff, horrible food, horrible admins who pass the buck constantly and overall, horrible experience. We're lucky he survived.

  • Paul Consalvo
    ★★★★★ 6 months ago

    My father was on the fourth floor . They treated him better than I could do at home .

  • Marge Brown
    ★★★★★ 8 months ago

    Was only there for two days. The staff was nice but the food was not editable it was discusting.the man in room across from me begged for pain meds for hours and was ignored.he was screaming. I got myself out of there fast

  • Christine Sixxteen
    ★★★★★ a year ago

    Not all it's reputed to be. You really have to stay on top of things for your family member. My father went in for short term rehab, specifically for pulmonary rehab. The respiratory therapist saw him twice then went on vacation. They only have one respiratory therapist at the facility. There were several medical errors made. I fortunately have a background in medicine so I know what to ask and what to look for but if I didn't, there could have been some bad outcomes. The physical therapists/occupational therapists are hard working, dedicated and thorough. The nursing staff is pleasant but the reported ratio of 14 patients to each nurse is untrue. It's more like 19 or 20 to 1. It's probably still better than most places, but don't be dazzled by the fancy decor.

About Lord Chamberlain Manor

General Information

Legal Business NameChamberlain Health Care Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 1, 1996 (21 years)
Capacity60
Residents53
Percent Occupied88%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lord Chamberlain Manor

Lord Chamberlain Manor
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

September 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

May 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lord Chamberlain Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 15min
ReportedExpected
CNA
1hr 40min
45min
ReportedExpected
LPN
50min
1hr 30min
ReportedExpected
RN
5hr 35min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
94.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
45.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
19.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.9%
98.8%
99.3%
93.6%
80.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.7%
92.5%
92.5%
92.5%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.2%
57.7%
62.6%
62.4%
66.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who made improvements in function
38.8%
32.2%
28.2%
36.0%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who self-report moderate to severe pain
0.3%
0.6%
0.8%
0.3%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
1.0%
0.7%
0.9%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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