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Westport Rehabilitation Complex

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 8 months ago

    The Westport nursing home is a terrible place, my mother was there in 2016. They always left her dirty so she constantly had a kidney infection, that she ended up in the hospital every 3 weeks. They do not watch her or even give her water and she couldnt ask for herself. My Mother cried all the time, do not go to this nursing home it's a bad place to put your love ones.

  • ★★★★★ a year ago

    The most compassionate humanistic caregivers I have had the pleasure to work with & know. I am forever grateful to everyone at Westport Rehab Complex for the wonderful care they give my husband on a daily basis. They are remarkable caring individuals.

  • ★★★★★ a year ago

    I'm writing this because no one seems to be really listening and willing to address the serious problems of people who get caught up in the growing complexity of our health care system on a daily basis. No easy answers to fix the problems in this facility. We're living in tough times in the health care business and society in general. Many of the staff in this particular facility seem more concerned about their jobs than patients that might just be a problem in every nursing home these days. People get defensive when you point out errors, mistakes, poor attitudes or poor service. One social workers who is no longer there once said to a caregiver, "It all about money" as related to the business of a Nursing Home. As I said, I understand that it's tough but the people trained in providing health care services are the professionals and they are the ones who have the social charge to deliver professional, efficient and compassionate services to the sick and aging. This facility has a number of administrative problems that can make it very difficult for caregivers and patients. Record keeping and nurse station response is often slow and lacks professionalism. Billing/Medicare/Medicaid office a source of tension. A previous Social Workers made the comment, "It's all about money" to a caregiver. Very difficult in reaching nursing stations and telephones in these areas sometimes ring, ring, ring without answers. In most cases, persons at the front receptionist desk (1st Floor) are pleasant but often appear to be over worked. Because of the lack of space, resident often sit near the receptionist area holding discussion with both staff, caregivers and other residents. This should be a cause for HIPAA concerns. It can be very difficult to find the Primary Care Physician who visits patients on a monthly basis and when you do speak with him, he can be very abrupt and display an uncaring attitude. This facility tends to "babysit" patients with televisions that seem to be on at all times, regardless of a residents interest. The TV Cable Company that they use excludes faith based programming. The facility itself is very small and there is not much quiet space to discuss personal matters. There is no open space outdoors for patient who desire out door activities and quiet time outside. Patients can often be seen sitting in Hallways rather than in recreational space. Concern about HIPAA violations because of the limited space problems. This review might sound a bit harsh but it is being made after more than 1 year of observation and interaction with the staff. Perhaps this is too long a time for any resident to stay in one particular nursing home. Of course the health of a resident is a factor. Facilities like these seem to be experiencing growing numbers of persons with psychological disorders that are not being addressed by the health care system in general. Being sick and/or dying are sensitive issues for all of us. These issues are issues that need to be openly discussed/addressed by all. The problem appears to be related to the social background and financial ability of residents and this may be a heightened concern at the Westport Rehabilitation Complex because of the facilities location in Fairfield County CT. May God bless this facility in their efforts to bring about improvements and a higher quality of health care service.

  • ★★★★★ a month ago

  • ★★★★★ 6 years ago

About Westport Rehabilitation Complex

General Information

Legal Business NameSenior Philanthropy Of Westport LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 4, 1977 (41 years)
Capacity120
Residents104
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westport Rehabilitation Complex

Westport Rehabilitation Complex
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
CManyPotential for Minimal HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westport Rehabilitation Complex require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 10min
ReportedExpected
CNA
60min
35min
ReportedExpected
LPN
40min
1hr
ReportedExpected
RN
4hr 15min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.0%
81.7%
81.7%
81.7%
94.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.7%
89.5%
89.2%
90.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
24.5%
35.4%
36.8%
56.8%
45.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.7%
24.5%
22.7%
19.8%
21.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.4%
20.2%
33.7%
31.9%
19.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents whose ability to move independently worsened
23.2%
25.9%
23.8%
27.8%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who received an antipsychotic medication
9.0%
17.1%
29.8%
26.2%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
7.2%
6.8%
6.0%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who self-report moderate to severe pain
16.1%
10.6%
9.8%
8.8%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who lose too much weight
15.1%
7.4%
1.8%
1.7%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.2%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who have depressive symptoms
8.6%
12.8%
4.3%
5.5%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents with a urinary tract infection
1.0%
3.2%
3.2%
1.1%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
2.6%
2.9%
1.9%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.2%
2.1%
3.2%
4.3%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

35.1%
38.8%
39.1%
32.6%
80.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
40.2%
40.5%
40.5%
40.5%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.5%
-
81.8%
79.7%
66.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
14.7%
9.8%
10.3%
13.3%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
0.0%
0.0%
2.3%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
0.0%
0.0%
0.9%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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