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Willows Rehabilitation & Nursing Center

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    DON'T. JUST DON'T. I wish there was an option to leave zero stars. Your loved one will NOT be cared for. He/she will sit in his/her bed 23 hours a day and be IGNORED. They may have PT or OT for one hour a day, but for the rest of the 23 hours they are on their own. Having them ring the button for help is a joke in this place. Your loved one will sit in their own filth for a long time waiting for help. The medical staff (and I include the non-existent APRN, LPNs, RNs, and CNAs) do absolutely nothing in this place). While the patients' buttons are ringing continuously, the medical staff sit behind their desk and socialize with one another. If you approach them with a question, they treat you as though you are bothering them. And if they do actually answer a question, they will deny it later. Make sure you get everything in writing from these people. Your loved one's life is in their hands, and that is a very scary thing.

  • ★★★★★ 5 months ago

    I don't recommend this place to anyone. They have some staff that is just blatantly rude. For example 1 particular staff that worked with mom would just walk in her room and not speak to my mom or her visitors. Another issues I have I requested my mom room/bathroom to be clean before I went to work. I got back later that evening her room was never touched I personally had to clean the restroom and take trash out. Ridiculous I'm doing work and I don't even work for these ppl. I was told housekeeping leaves at 5 and they are the only ones that clean. My request was made before 5 that day just unacceptable. My list goes on with different issues and problems with this facility. My advice to any and everybody do not send your love ones to this place

  • ★★★★★ 6 months ago

    Overall I am not pleased with the staff at Willows Rehabilitation & Nursing Center. My grandmother has been in this facility for almost a month, she is suppose to be here short term and I see no progress being made in her . My grandmother is an at-risk faller and has to be under staff supervision at all times,she cant' be left alone and the staff at willows seem to not understand that. My grandmother suffers from dementia as well as confusion where she won't recall things that she has done. As of today this was the second incident where my grandmother had fallen again where she was left along , but this time she was left with three bruises under her eyebrow as well as two her arm. My grandmother shares a room with another patient and for some reason who ever dresses her in the morning puts on the neighbors clothes when clearly all of my grandmothers belonging are labeled. I also do not appreciate how some of the staff carry attitudes that they have when our family is sharing concerns with our grandmother. I honestly would not recommend anyone to stay here at this facility, you are better off taking your money elsewhere. This situation I feel like was taking lightly as well as the previous incident and that should not be the case for anyone including my grandmother. This place deserves no stars but had to include one in order for me to post this publicly.

  • ★★★★★ 4 months ago

    As executive director of Rabbinical institue of new england, I send students here every Friday to visit the people, here's what they have to say about the willows #1 staff are always smiling, helpful and friendly #2 people they visit are very healthy and happy #3 place is very clean This is a top notch place

  • ★★★★★ 2 months ago

    I was a patient here and it was TERRIBLE!!!!! Short staffed constantly, do NOT if you have a loved one place them in Willows!

About Willows Rehabilitation & Nursing Center

General Information

Legal Business NameHarborside Connecticut Limited Partnership
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 26, 1990 (28 years)
Capacity90
Residents77
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willows Rehabilitation & Nursing Center

Willows Rehabilitation & Nursing Center
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,825 fine
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionProvide or obtain dental services for each resident.
CManyPotential for Minimal HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep complete, dated laboratory records in the resident's file.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

February 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willows Rehabilitation & Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr 10min
1hr 15min
ReportedExpected
RN
4hr
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.3%
93.4%
93.4%
93.4%
94.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.5%
34.6%
44.0%
37.5%
45.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.2%
11.8%
4.3%
6.1%
21.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
12.1%
27.3%
25.8%
19.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents whose ability to move independently worsened
14.3%
17.6%
21.7%
17.6%
16.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who received an antipsychotic medication
20.0%
20.4%
26.7%
22.2%
16.1%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents whose need for help with daily activities has increased
4.4%
4.9%
10.3%
2.5%
5.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who self-report moderate to severe pain
14.3%
20.8%
6.4%
3.8%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who lose too much weight
2.9%
5.0%
5.6%
2.5%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who have depressive symptoms
6.1%
5.7%
4.3%
1.9%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents with a urinary tract infection
5.9%
5.7%
4.3%
0.0%
3.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents experiencing one or more falls with major injury
4.3%
8.5%
7.0%
3.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.5%
96.0%
95.1%
96.7%
80.6%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.4%
91.6%
91.6%
91.6%
80.2%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.8%
58.2%
59.2%
54.7%
66.4%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who made improvements in function
13.6%
17.0%
16.1%
16.9%
15.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
4.1%
1.1%
0.6%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CT
Percentage of short-stay residents with pressure ulcers that are new or worsened



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