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Hillside Center

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  2. Delaware
  3. Wilmington Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Worton4Congress
    ★★★★★ 2 months ago

    My dad was having hallucinations and they took no action. I had to get the nurse to call the attending physician who did not even come to check on him. We took him by ambulance to the hospital. When he soiled his protective cover in the bed, we were told it could not be replaced as they only wash them once a day. I guess they they keep any spares for something that happens all the time with older patients - a total dump and not worthy of caring for your loved ones.

  • Catherine E
    ★★★★★ 3 months ago

    Please don't send your loved ones there, even if it is for rehab like my father. They said my father had a stage 2 bedsore at the care plan meeting. Turns out it was a stage 4 bedsore that had gone down to the bone and my father went septic. I called the state and they got a slap on the wrist...smh. Needless to say after the surgery to remove dead tissue, we brought my father home. Most staff are belligerent and could care less about the residents. Higher ups are not much better. They all play pass the buck. Not worth seeing your loved ones suffer.

  • Ziganomics o
    ★★★★★ 8 months ago

    Only speaking from my experience. This place is horrible! From top to bottom! Had to call the state a few times and they got reprimanded for it. Needless to say they don't like me too much ? kind of hard to keep a facility running good when the majority of your workers/employees Are tattooed up and curse like Pirates. Also they will deflect. They will make it out to be that you were the problem instead of them being more professional. You look at the people in the office and then look at the employees on the floor. Totally different in appearance, conversation and professionalism. If you truly care about your love ones, I would suggest any other place then this one!!

  • Caitlin W
    ★★★★★ a year ago

    My mother is here after having a surgery. They cut her medication and she was in an extreme amount of pain and constantly calling crying. I called the director of nursing who was extremely understanding and took care of my mom RIGHT away!! She personally told me she doesn't want ANYONE at her facility uncomfortable... wow what an amazing woman!! Thank you Mrs. Pietlock!!

  • Sharmin Miller
    ★★★★★ a year ago

    Dont know who said 2 stars!!!! NO I DIDNT!!! Horrible Horrible place. NEGELECTFUL...IRRESPONSIBLE. & UNTRUTHFUL...almost lost my mother there...bunch of girl standing around on their phones..food cold..clean linen limited..give pt. No personal hygiene care on regular basis...jus. Sad..###Inspectors need!###

About Hillside Center

General Information

Legal Business Name810 South Broom Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 14, 1970 (49 years)
Capacity106
Residents99
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillside Center

Hillside Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Delaware Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 5, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillside Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
3hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.7%
97.8%
97.8%
97.8%
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.8%
97.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.1%
35.7%
39.4%
41.9%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.2%
15.8%
22.8%
22.8%
24.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.9%
19.0%
19.8%
21.4%
18.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents whose ability to move independently worsened
17.9%
16.7%
13.3%
12.7%
13.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who received an antipsychotic medication
9.5%
12.9%
18.1%
14.9%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents whose need for help with daily activities has increased
1.2%
2.6%
4.9%
3.7%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who lose too much weight
3.6%
3.6%
4.8%
1.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of high risk long-stay residents with pressure ulcers
4.3%
2.8%
2.5%
6.7%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who self-report moderate to severe pain
3.2%
0.0%
0.0%
1.3%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who have depressive symptoms
1.1%
3.8%
3.6%
3.7%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents with a urinary tract infection
1.1%
0.0%
1.2%
1.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
0.0%
0.0%
0.0%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.2%
95.0%
96.7%
97.3%
86.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.0%
89.9%
89.9%
89.9%
85.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.7%
56.0%
55.0%
59.8%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who made improvements in function
18.2%
8.9%
8.2%
5.6%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.7%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents with pressure ulcers that are new or worsened



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