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Kentmere Rehabilitation And Healthcare Center

  1. Skilled Nursing Home Facilities
  2. Delaware
  3. Wilmington Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Diana Mariani
    ★★★★★ 5 months ago

    Excellent experience for my mom. Toni, Sharmaine, Sharon, Cindy, and Stephanie especially have been exceptional. Very clean. Upbeat atmosphere. Not depressing at all. I am pleased so far. Therapy is thorough. Staff is professional.

  • M Johnson
    ★★★★★ 7 months ago

    Loving this place my grandma stays there and when I visit the staff is ery pleasant,caring and respectful where my grandma never wants to come out she says the food they feed her is the best and all the young ladies she has come in contact with have so much patience so I give them five stars keep up the good work

  • Betty Carter
    ★★★★★ 7 months ago

    They left my nephew sit in his own filth for 19 hours! They gave him nothing to eat, no pain meds for a broken pelvis and talked to him like he was dirt. We got him out of there after a 30 hour stay. Do not bring your loved one here. 5 star??? For a hell house!

  • Amy Wallace
    ★★★★★ a year ago

    Kentmere is an amazing, big and beautiful facility. I wasn't shocked to hear that so many of their residents have lived there for over a decade, as they do not want to leave! The Kentmere staff truly care and make sure every resident gets the attention they need - and there are always several activities going on, too! If they can't help you themselves, they will direct you to the best person who can. Chris Collins, their director of admissions, is truly an honest, caring man, and will guide you and your family in the right direction.. Highly recommend.

  • Carrie Mistler
    ★★★★★ 10 months ago

    They took care of my Loved one the best they could. After 2 try's at different facilities this one seem to make the most effort and semi-progress as far as therapy went. The nursing staff did an okay job. They knew my loved one was a fall risk so they rearranged their room to try to limit them from hitting their head if they fell trying to get out of bed again. They even put padded cushions next to their bed in the event they did fall again. The only thing I will say is why not just put bed alarms on their bed? Every facility says they don't use restraints but call me crazy that isn't a restraint. It's an alarm that alerts the nurse someone is going to hurt themselves if no one comes to their aid... but I'm guessing they don't use these b/c the alarm would be ignored and the patient would fall anyways.

About Kentmere Rehabilitation And Healthcare Center

General Information

Legal Business NameKentmere Home Of Merciful Rest Society Inc.
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity106
Residents99
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Kentmere Rehabilitation And Healthcare Center

Kentmere Rehabilitation And Healthcare Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Delaware Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 7, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionGive or get specialized rehabilitative services per the patient's assessment or plan of care.
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
DFewPotential for HarmHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Kentmere Rehabilitation And Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 20min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
3hr 55min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
97.6%
97.6%
97.6%
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
98.7%
98.8%
98.8%
97.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.8%
41.2%
34.2%
47.2%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.3%
18.4%
14.8%
15.0%
24.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.4%
19.1%
24.2%
19.5%
18.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents whose ability to move independently worsened
7.6%
6.4%
4.9%
7.4%
13.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who received an antipsychotic medication
13.3%
16.0%
11.1%
15.0%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents whose need for help with daily activities has increased
5.0%
6.6%
6.2%
6.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who lose too much weight
4.7%
4.7%
4.4%
2.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of high risk long-stay residents with pressure ulcers
1.2%
3.8%
1.1%
1.1%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who self-report moderate to severe pain
6.3%
3.9%
4.1%
10.1%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who have depressive symptoms
2.5%
3.9%
3.7%
4.1%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents with a urinary tract infection
5.0%
6.3%
2.4%
3.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
2.2%
0.9%
1.0%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.5%
98.4%
97.8%
94.3%
86.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.7%
90.6%
90.6%
90.6%
85.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.4%
65.6%
67.5%
69.2%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who made improvements in function
0.0%
4.2%
5.8%
1.9%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.5%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents with pressure ulcers that are new or worsened



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