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Manorcare Health Services - Pike Creek

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Harry Clemente
    ★★★★★ 2 weeks ago

    Was given wrong room number twice. Then was told the patient was at the Foulk road location, which was completely wrong. Also, you would think the post board in the room would list the patients care needs, nurse name or checkup times, so the care would seem more personalized for the patient.

  • Joe Finlaw
    ★★★★★ 5 months ago

    So thankful for the entire management and staff at Manor Care. Our Mother was always treated with respect and provided excellent care. She has been in several week at least three times.Each time her recovery was fantastic. Such wonderful folks that are so professional and understand the needs while doing such a tough job. God Bless you all. Joe

  • Derrick Henry
    ★★★★★ 3 months ago

    5 star CMS quality measures Facility. 4 star overall facility 4 star staffing.

  • William Khan
    ★★★★★ 6 months ago

    I was admitted to manorcare from christiana hospital on december 28th . I didn't know what i was in for. All i heard was that going to a nursing home was bad news .being 49 years old i was definitely against coming to manorcare. When i was admitted i weighed 217 pounds. My weight since college was 230 pounds. I was diagnosed with sardcoidosis. The first afternoon i was here for less than half an hour before a team came to make a care plan for me. Doctors, nurses, aides and the dietician were all involved . They already had my records from the hospital and gave me the game plan. These people didnt previously know me, but it felt like they already knew me for a year with how much knowledge they had about me. The staff has worked miracles for me .Im back to 230 pounds .The social worker debra lacey made sure when i leave i have housing, and a plan for discharge. I am a coach and i know how to follow directions, i would give this staff an A plus. Overall, this is the right place if you come across a bump in the road you need to get over .coming to manorcare i had to learn to swallow my pride, did the work and ive been completely successful. Being around and interacting with the senior citizens and i can see that most of them are happy. I know this is unfortunately the last stop for a lot of people and the staff makes sure they have everything they need to be happy and cared for .Manorcare and the staff has a special place in my heart Coach Will Khan

  • Joe Pulgini
    ★★★★★ 5 months ago

    Worked there for a very short time, due to getting overpowered with jobs, that should of been done months prior, asked to come back and they are totally ignoring me, it is there loss, before retiring from my last job I had 41 years of maintenance work under my belt, and knew more than my boss at manorcare!!! Again their loss....

About Manorcare Health Services - Pike Creek

General Information

Legal Business NameManor Care-Pike Creek Of Wilmington De LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 11, 1988 (31 years)
Capacity177
Residents173
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Pike Creek

Manorcare Health Services - Pike Creek was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Delaware Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 14, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,933 fine
---Payment DenialPayment denial for 17 days
GFewActual HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

December 21, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide or obtain dental services for each resident.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Pike Creek require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
3hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.7%
98.1%
98.1%
98.1%
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
99.0%
100.0%
100.0%
97.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.8%
55.9%
57.1%
55.9%
51.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.8%
19.2%
15.5%
16.2%
24.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.0%
17.7%
8.7%
15.3%
18.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents whose ability to move independently worsened
12.2%
11.7%
9.9%
14.6%
13.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who received an antipsychotic medication
13.0%
13.2%
11.6%
9.0%
15.7%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
11.3%
5.9%
7.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who lose too much weight
1.2%
1.1%
1.3%
3.8%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of high risk long-stay residents with pressure ulcers
7.9%
4.3%
13.6%
7.6%
4.8%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
2.2%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who have depressive symptoms
6.4%
8.2%
4.7%
12.9%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents with a urinary tract infection
1.1%
4.1%
4.7%
3.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents experiencing one or more falls with major injury
0.9%
0.0%
0.0%
0.0%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.0%
98.8%
98.0%
96.2%
86.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
93.3%
93.3%
93.3%
85.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.6%
85.0%
81.7%
82.0%
71.4%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who made improvements in function
17.2%
15.6%
18.9%
20.4%
11.0%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.0%
1.3%
2.1%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.6%
0.5%
0.1%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017DE
Percentage of short-stay residents with pressure ulcers that are new or worsened



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