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Manorcare Health Services - Wilmington

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Some of the staff at this facility have no direction and their attitude does not reflect care for patients or visitors. The receptionist is rude and condescending.My first time coming in contact with her, i thought she was having a rough day. But after several encounters with her its safe to say she is just not a pleasant person to encounter. No one knows how to properly answer the phone and you will always get the voicemail for whoever you attempt to reach. Good luck getting answers and finding your way if you go visit your loved one.

  • ★★★★★ a year ago

    I DO NOT RECOMMEND! A bunch of young kids who really don't care! They spend a lot of time in each other's faces vs paying attention to their patients! I had to correct them more than once with my Grandmother! It sucks that you go home worries if they're checking on your loved ones

  • ★★★★★ 9 months ago

    I'm sorry, I pray to God my dad gets well, I would never want any relative to have to go in a Rehab/Nursing Facility such as this place....1st on weekends a business such as this with sickly ppl anyone can come in the front door at anytime and wander to any area...no one has ever questioned me or even notice im there....when you call the main number on weekends housekeeping picks up with no direction of transferring the call, or appropriate room...want business has housekeeping answering the main number...but anyone answers from all arears...the workers taking care of the patients are caregivers...they could care less about your love one...the nursing staff on the floors have no ideal what your saying they can't answer questions without repeating yourself over and over....this place is awful and the State needs to come in there and secretly watch how this establishment is being ran......you people should be ashamed of yourselves to prey on poor elderly sick ppl for the government money instead have compassion you too will be old one day and God forbid you will need a facility

  • ★★★★★ 2 years ago

    I had a relative stay there the end of January 2015. They were so happy to have my relative, and everyone was nice the first day. After that, every time I visited, the front desk person looked through me as if I wasn't there. Literally. She had a dazed distant gaze even though she was looking right at me. She did this multiple times. I'm sorry if my family member was ill and wasn't a cover story for them. However, being looked through and ignored by the receptionist was not right. The food was good, the nurses okay to good, seemed understaffed. The room had pealing wall paper, the hall carpets needed replacing, the paint was chipping in many places. I think the place just wants the insurance money. I hope my relative doesn't return there.

  • ★★★★★ 9 months ago

    Not going to say anything until I get my mom out of here!Enough said!For now!!!!!

About Manorcare Health Services - Wilmington

General Information

Legal Business NameManor Care Of Wilmington De LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 23, 1984 (33 years)
Capacity138
Residents111
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services - Wilmington

Manorcare Health Services - Wilmington
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Delaware Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 9, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide adequate and comfortable lighting levels in all areas.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

May 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide adequate and comfortable lighting levels in all areas.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

January 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services - Wilmington require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 50min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.5%
95.5%
95.5%
95.5%
96.7%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
98.7%
96.2%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
48.9%
Q4 2015Q1 2016Q2 2016Q3 2016DE
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.5%
10.5%
10.3%
8.5%
25.5%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.2%
14.2%
19.1%
8.9%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents whose ability to move independently worsened
11.7%
13.2%
15.5%
14.9%
13.3%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents who received an antipsychotic medication
14.1%
7.2%
18.5%
14.5%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents whose need for help with daily activities has increased
12.1%
12.6%
27.0%
22.6%
7.0%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents who self-report moderate to severe pain
11.8%
4.1%
4.4%
8.7%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents who lose too much weight
11.4%
10.3%
10.0%
11.1%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents who have depressive symptoms
6.2%
5.1%
6.8%
7.9%
5.8%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents with a urinary tract infection
3.7%
3.8%
2.7%
2.6%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents experiencing one or more falls with major injury
5.9%
3.1%
2.0%
3.8%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
1.4%
1.3%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.6%
96.7%
96.7%
96.1%
85.6%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.3%
93.0%
93.0%
93.0%
85.5%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.2%
80.4%
85.3%
81.4%
70.2%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of short-stay residents who made improvements in function
13.5%
17.7%
25.9%
32.5%
13.8%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
0.5%
1.5%
1.2%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
1.0%
0.2%
0.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016DE
Percentage of short-stay residents with pressure ulcers that are new or worsened



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