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Consulate Health Care At West Altamonte

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Altamonte Springs Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Nik Rich
    ★★★★★ a month ago

    This is one of the most inept facilities in the area. There's rarely an attendant at the front desk; no need to sign-in so they have no idea who is coming and going which is a major security issue; nurses ask family members questions about why the patient is running a fever when the patient has been under their watch so they should know the answer and/or at least consult the patient's physicians for the answer; failure to check on patients timely; rude behavior and speech towards patients (many of the women who work there are just plain mean and display the utmost unprofessional way of communicating to the patients); failure to allow a patient to use the toilet in a timely manner and when the patient was finally taken to the bathroom they left her sitting on the toilet for 25 minutes; failure to follow patient's dietary needs (a soft mechanical diet does not include corn-flake crusted fish..perhaps baked fish but not corn-flake crusted fish). Do not allow your loved-ones to be admitted to this facility. I'm looking forward to the day the state shuts the doors of this terrible facility.

  • Daryl Rogers
    ★★★★★ 2 weeks ago

    I wouldn't put my enemy in this place. No private rooms for short term.

  • Randal Gosch
    ★★★★★ 10 months ago

    My Mother has been there for quite a few years. All the people I've dealt with through the years are nice and professional. We have no complaints; but it is a nursing home, not the Beverly Hills Hilton.

  • Tracy G
    ★★★★★ 9 months ago

    This place does not understand the concept of time critical medicine. My mom's medicine is all off schedule. She has been given someone else's meds twice. She needs to see a Neurologist but they have not followed through. Unacceptable. Update: Meds seem to be worked out but was told Monday they would take care of neurologist appointment and transport. Today Wednesday i am told I have to make the appointment. I made an appointment for next week. They could have seen her tomorrow but I can't guarantee if she will be transported for sure or not. Endless frustration. Today they lost most important pill. The time critical one. Last night pill dropped on the floor they pick it up for her to take it. Got an attitude when she wanted one that didn't hit the dirty floor.

  • Christopher Sizemore
    ★★★★★ 2 years ago

    My mother looked better than she had been in a long time, then she was transferred here and died within 72 hours due to their lack of care. My mother sat in her own feces for 2 days, they had not been giving her, her anxiety medication, the facility smells like cats sprayed throughout and the response time was nothing short of reprehensible. As an example of how on top of things they are, the emailed me two weeks after my mother's death to see if I had the chance to do her admission paperwork. Had I known then what I know now, I would be suing the hell out of this human kill shelter.

About Consulate Health Care At West Altamonte

General Information

Legal Business NameWest Altamonte Facility Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 17, 1994 (25 years)
Capacity116
Residents113
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Consulate Health Care At West Altamonte

Consulate Health Care At West Altamonte was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 3, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Consulate Health Care At West Altamonte require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 20min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

80.4%
75.7%
75.7%
75.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
96.6%
100.0%
97.6%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.9%
41.2%
37.0%
32.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.1%
12.5%
15.7%
16.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.7%
32.0%
21.2%
27.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
11.8%
12.5%
13.2%
14.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
23.5%
17.1%
21.2%
12.9%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
8.2%
2.7%
1.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
8.3%
9.3%
8.0%
5.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
10.4%
7.5%
2.8%
4.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.3%
1.2%
2.6%
2.4%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.3%
2.2%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
1.5%
1.9%
0.7%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.2%
88.2%
94.4%
98.1%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
78.0%
78.0%
78.0%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.1%
79.3%
80.7%
84.9%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
22.4%
14.8%
14.7%
10.1%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
0.0%
1.6%
2.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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