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Heartland Health Care And Rehabilitation Center Of

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Boca Raton Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Hans Seffer
    ★★★★★ 3 weeks ago

    In general and compared to other rehab places in Boca Heartland is fair to good. The pros are the Social worker Lindsay Mitchell went out of her way to be helpful for the care and help with Medicare for my mom during her stay there. In addition Keri-Ann the nursing Director did the same including arranging for a blow up type bed mom needed due to wounds. Finally but not last by any shade of imagination Christy in the rehab center took such good care and treatment for mom above and beyond and her therapy really got mom on the correct track for recovering her ability to function. Kudos to all three team members. Now the cons, too few CNA's to handle the amount of residents in a wing, not their fault that they may take 30 minutes or more to assist with bathroom breaks, cleaning up resident after bathroom break or getting water etc. for the resident. Mom waited plenty of times. Food and menu needs to be upgraded immediately, not uncommon for wrong food order to be delivered or totally not what ordered. Poor quality in some cases. Shared rooms can cause issues also, Spanish speaking only patient with rehab English speaking share one TV, I do not need to tell the remote control battles that this caused. Unfortunately for the elderly needing these facilities in general the service is fair to poor in most of the facilities I have had mom in and places I have investigated by visiting or on line reviews. The Elderly Health and Rehab really needs the attention of the Authority Having Jurisdiction to better the care provided for our loved ones. Not many good choices available, something must be done to change this system.

  • Jeffrey Layne
    ★★★★★ 2 months ago

    The staff in rehab were great shout out to Tammy and Gail. The nursing staff could use some improvement except for Fay, Felix and a night nurse sry forgot her name. The stuff needs to give more info when you check in was two weeks before someone came to talk with me had to find things on my own. If not for Tammy an Gail taking time out there busy day to explain things i would be lost. Thank you guys an girls

  • Mark Gusow
    ★★★★★ a month ago

    PLEASE take the next few minutes to read my story it might just be one of the most important decisions you have to make for yourself or your loved one. I am 57 years old and injured my spine when I was in my twenties.ive been to 5 lower back surgeries and 2 neck surgeries. I have traveled to some of the top hospitals and mayo clinics in the United States for treatment to my spine. To make a long story short I find myself sitting at a local hospital and being told I need to a inpatient rehabilitation center. I was then told to pick my top 3 so I pick my top 3 and listed Heartland of Boca Raton my third choice due to the reviews on Google after having a family member travel to all three of my choices to help me with my decision. I was informed by my family that Heartland of Boca Raton out weighed my first 2 choices. THEY were impressed by the rehabilitation rooms and the input that was given to them by patients that were residing there at the time. The following day I was transferred to Heartland-within my first 10 minutes of arriving in my room I was greeted by my nurse and her assistance they made sure I was comfortable and addressed any concerns I might of had at the time later that day I was greeted by staff members and administration members who went over with me my itinerary that would help me get started with my rehabilitation. I have had visits with the director of nursing, my social services director, and administration making sure I was comfortable and informed. As I said in the beginning, I have stayed in many of the top hospitals in the US, and by far, Heartland of Boca Raton has been one of the best experiences I have had. Their nurses as well as their assistance are always close by the rehabilitation therapists who work with me are top notch and always pleasant. I've never Googled anything before in my lifetime but I felt the need to do so because I almost missed out on one of the best facilities I've had the opportunity to stay in and be a part of because of a few bad reviews. My message to you is, before making any decisions on your health and wellbeing have a family member do an on site visit with Jorge. It might just be the best decision you ever made. Thank you Heartla d of Boca.

  • Pareja Young
    ★★★★★ 2 months ago

    This place was a very bad experience for me. The Nurse's Aides took forever and a Day to Respond for Help to get assistance. This place is Severely Understaffed. The Physical Therapy Team was Great. Except for the Physical Therapist, I do not recommend anyone to go to Heartland of Boca for Short term or Long Term Care.

  • Brian Polomny
    ★★★★★ 3 weeks ago

    I am a local firefighter in S. Florida and know that some of the rehab facilities in my experience can be pretty bad and mismanaged. The unfortunate thing is there is usually no one there to advocate for the patient and things go unchecked. My mom was unable to walk, very weak and had been having episodes of confusion. I chose Heartland of Boca because it was close to me. The admissions team-Jorge/Patrick are great and admission was a very smooth transition from the hospital. Her total time at the facility was 2 months. I purchased some outfits for my mother and placed them in her closet in her room at the facility. I even labeled her name on them. They somehow got lost! I inquired as to where they were and no one could give me a straight answer. She was wearing other patient's clothes when I visited her and it seems they co-mingled every ones clothes. Her clothes were never recovered and I paid well over $100 for these clothes! I guess there is a new administrator there named Yolie. I witnessed her on several occasions when I was there during the day just standing around even when it was evident patients needed help and were calling out to anyone that could hear them! On a few occasions I witnessed her speaking to the staff in a demeaning way, speaking down to them. There was no respect given to these employees. After seeing that I was concerned with my choice of Heartland. This administrator should be removed from her position, she obviously is not right for the position. The facility in general seemed understaffed. Every time I came to visit my mother she was laying there in a diaper, which was soiled and had not been changed in hours. I brought this to the attention of the staff multiple times. My mother had a UTI that would not go away, this was caused in my opinion by leaving her in heavily urinated diapers for hours on end. That is unacceptable and no one should have to live in those conditions. During her stay there, I was very impressed with specifically two employees. The person who really made the biggest difference for my mom and really went above and beyond for my mom was the Director of Social Services-Lindsay Mitchell. My mom's medication was wrong from the hospital and from her previous primary doctor. She met with me and immediately got on the phone with doctors, hospital to obtain the proper medical records to ensure that mom meds would be corrected. During her stay I was kept in the loop and she updated me on a regular basis. Any medical questions I had, she helped me with and Kerry the DON addressed it. Most the time when I visited my mom it was after hours. To walk in at night and to see the DON Kerry and Lindsay-Director of Social Services still there when no one else was there showed how this is not just a job but something they love to do. I witnessed them answering call bells, bring blankets, bringing food and feeding patients that were unable to feed themselves. I knew when I was not there my mom was safe, her needs were met and was in constant contact and updated with her status. Lindsay spent hours doing the Medicaid application so she could be covered through the waiver program at an assisted living facility. Even on the day of discharge I was unable to get my mom into my car because my truck that was too high off the ground. Someone mentioned getting a cab but that was not going to be an option. Lindsay stopped me gave me her keys and said "here take my car." I was so appreciative and so was my mom. Thank you to Lindsay! I think that Heartland has a few dedicated employees as stated above Lindsay and Kerry, however the management is obviously uninvolved and pushes patients needs to the side. The facility is completely understaffed and as stated above the patient suffers because of that. Do you research before choosing a facility and make sure you are present and there so that your loved one gets the attention and care they need. I would not recommend this facility due to the poor management and understaffing issues.

About Heartland Health Care And Rehabilitation Center Of

General Information

Legal Business NameHeartland Of Boca Raton Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1995 (24 years)
Capacity120
Residents84
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care And Rehabilitation Center Of

Heartland Health Care And Rehabilitation Center Of was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

February 12, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

November 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

July 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$15,600 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care And Rehabilitation Center Of require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
4hr 40min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
86.7%
86.7%
86.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.5%
13.0%
18.8%
18.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
16.0%
24.0%
36.4%
38.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
4.5%
4.3%
6.7%
18.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.5%
11.5%
0.0%
5.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.5%
-
8.7%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.6%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
5.9%
5.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
93.7%
95.1%
97.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.2%
85.5%
85.5%
85.5%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.6%
82.8%
76.8%
75.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.8%
13.3%
8.2%
9.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.7%
4.7%
4.1%
2.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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