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Heartland Health Care And Rehabilitation Center Of

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Boca Raton Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • SCSU89
    ★★★★★ a month ago

    Great place if you don't care about your family member. This place deserves a -5 star rating. It all starts with the hospital recruiter that must be slipping cash to the case manager. I had arraigned for a family member to go to the rehab facility that their doctor referred, only to find out that they took advantage of a medicated patient and convinced them their facility was better, only to say there were no beds so you have to go the lowest rated facility in the Manor Care system as told to me by a Manor Care employee.

  • cindayc
    ★★★★★ a month ago

    It should be called HEARTLESS health care and Rehab. The only positive is that I was finally able to get my loved one out of that dump. If you have loved ones or are looking for a place for yourself that will be peaceful and conducive to healing do not go there. There are not many good things to say. The food is disgusting. It was almost always cold and inedible. The hot food is cold and the cold food is hot. The coffee is always cold. The bread was stale. They use low quality no name stuff also. The tea bags are garbage and they cannot give you a pat of butter to put on your bread. The tuna fish is the dark gross kind. The room is like a before and after picture. The room was old and outdated. There was old dirty carpet and they did not want to vacuum it we had to complain about it. It is a terrible place. They are not nice to your loved ones there. The aids are nice but they are very overworked. If you complain... well they just don't care. The manager they put me to his name was George. He was rude and nasty and I would not recommend this place to anyone even an enemy. Go somewhere else. This is a HEARTLESS place where you will get mistreated and they just do not care about anything except getting paid.

  • Ronald Catuccy
    ★★★★★ 3 weeks ago

    If you don't care for your family member take the to Heartland of Boca. They wouldn't know if you were dead or alive. If you ring the bell for assistance no one comes to your room. They serve meals your dog wouldn't eat. If you ask someone a question they tell you they will get someone to assist you. No one shows up. It's all about keeping the rooms filled so they have cash flow. All I can say is don't go. Luckily my mom made it home alive.

  • Cynthia C
    ★★★★★ 2 months ago

    If you care about your loved ones bring them elsewhere. They do have very nice nurses and aides but they are understaffed. You may wait up to an hour if you ring your buzzer for help. The food is always cold. Poor quality food as well. The hot coffee and tea are never hot. The pictures you see of the rooms they have posted are like a before and after. The pictures are the after. The room is old, the carpet if there is one in your room is discolored from age and dirty. When I had an emergency concerning the care of my Parent that I personally witnessed. I called 9:00 am, no return call, I called again at 1 to be told they are busy in meetings. I was transferred to George who was rude, uncaring and condescending. I have to say that I truly don't think that George who is in Management cares about one of those patients there. His response was a Social Worker would go visit my Mom to "get her out of there" WOW. is all I can say. Go anywhere else but Heartland. There is no Heart, no care, no compassion, in anything that goes on there. The only positive is that they have excellent Physical Therapy. When you have a problem with a loved one that you witness firsthand and get treated the way I did today. I am afraid for any elderly person that does not have a voice to speak up. The One star is for Physical Therapy. If I could give them negative stars for the rest of our experience I would. GO ELSEWHERE> do not trust your loved ones at Heartland.

  • Paola Busey
    ★★★★★ 2 months ago

    I visited this place to get an idea of what to look for in a home because we are coming from key west and the homes up here are completely different. Didn't like it, the food looked bad. However, nice staff!

About Heartland Health Care And Rehabilitation Center Of

General Information

Legal Business NameHeartland Of Boca Raton Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1995 (24 years)
Capacity120
Residents84
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care And Rehabilitation Center Of

Heartland Health Care And Rehabilitation Center Of was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

July 2, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$15,600 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care And Rehabilitation Center Of require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
4hr 40min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
86.7%
86.7%
86.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.5%
13.0%
18.8%
18.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
16.0%
24.0%
36.4%
38.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
4.5%
4.3%
6.7%
18.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.5%
11.5%
0.0%
5.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.5%
-
8.7%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.6%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
5.9%
5.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
93.7%
95.1%
97.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.2%
85.5%
85.5%
85.5%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.6%
82.8%
76.8%
75.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.8%
13.3%
8.2%
9.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.7%
4.7%
4.1%
2.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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