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Heartland Health Care And Rehabilitation Center Of

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Boca Raton Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Trevor M
    ★★★★★ 2 weeks ago

    Nice facility. I visit friends here from time to time. Always clean and smells good. Staff are friendly and helpful. The Administrator, Yolie, took the time to listen to my concern and help resolve it. I highly recommend this rehab center. A++

  • H Bush
    ★★★★★ 3 weeks ago

    Wish I could leave 0 stars! On December 7, 2018, I placed my mother at Heartland. In my opinion this place is no better than a Somalian prison and the goal is to neglect patients in favor of the all mighty dollar. The original room provided had carpet so wet you sloshed through it and it smelled like wet dog. The second room was filthy, the toilet seat was broken and the cake topper was that the bed control wires were frayed from repeatedly being caught in the bed frame making the entire bed my immobile mother was placed in a fire death trap. I immediately informed the staff at the nurses' desk. They said they would call engineering. They never did. My mother was at the facility for 2 hours before anyone came to check on her. And the only purpose they were there was to document any bruises on her so they wouldn't get blamed. She did not receive any dinner. She was not given her evening meds or her morning meds the next day. By 9 am I was looking for another place to transfer her to. The witch Julie refused to help me get my mother out of this hell hole, refused to provide me my mother's medical records (which I had hand delivered the day before) refused to call the doctor on duty and told me they only way she could leave was AMA (against medical advice). What medical advice? No one ever saw her. I eventually received her original hospital records (because they couldn't be bothered to make a copy) to give to the new facility but no documentation from Heartland. Here's the kicker, no one from Heartland ever contacted me to see what could have been so bad that I moved my mom in 16 hours and then they had the unmitigated gall to send her a bill for their services! Do not ever put a loved one in this place. It is the very worst of the worst.

  • Alex Puccio
    ★★★★★ a month ago

    Currently have my mom is new patient. The people.are.very friendly but two errors regarding medication. NOW waiting 4+ hours to get a zanix for my mom. No one to help. Was told facility doc called about 4 hours agobut new nurse, who is very helpful, said doc aware and will stop by. Maybe someone will read this and reach out to us. I will be happy to update this post if I can get some help. I did want to add that I received a call from Brandon and several others at the facility and want to review progress prior to updating the post.

  • Hans Seffer
    ★★★★★ 6 months ago

    In general and compared to other rehab places in Boca Heartland is fair to good. The pros are the Social worker Lindsay Mitchell went out of her way to be helpful for the care and help with Medicare for my mom during her stay there. In addition Keri-Ann the nursing Director did the same including arranging for a blow up type bed mom needed due to wounds. Finally but not last by any shade of imagination Christy in the rehab center took such good care and treatment for mom above and beyond and her therapy really got mom on the correct track for recovering her ability to function. Kudos to all three team members. Now the cons, too few CNA's to handle the amount of residents in a wing, not their fault that they may take 30 minutes or more to assist with bathroom breaks, cleaning up resident after bathroom break or getting water etc. for the resident. Mom waited plenty of times. Food and menu needs to be upgraded immediately, not uncommon for wrong food order to be delivered or totally not what ordered. Poor quality in some cases. Shared rooms can cause issues also, Spanish speaking only patient with rehab English speaking share one TV, I do not need to tell the remote control battles that this caused. Unfortunately for the elderly needing these facilities in general the service is fair to poor in most of the facilities I have had mom in and places I have investigated by visiting or on line reviews. The Elderly Health and Rehab really needs the attention of the Authority Having Jurisdiction to better the care provided for our loved ones. Not many good choices available, something must be done to change this system.

  • Jeffrey Layne
    ★★★★★ 8 months ago

    The staff in rehab were great shout out to Tammy and Gail. The nursing staff could use some improvement except for Fay, Felix and a night nurse sry forgot her name. The stuff needs to give more info when you check in was two weeks before someone came to talk with me had to find things on my own. If not for Tammy an Gail taking time out there busy day to explain things i would be lost. Thank you guys an girls

About Heartland Health Care And Rehabilitation Center Of

General Information

Legal Business NameHeartland Of Boca Raton Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1995 (24 years)
Capacity120
Residents84
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care And Rehabilitation Center Of

Heartland Health Care And Rehabilitation Center Of was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

May 19, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

July 2, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$15,600 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care And Rehabilitation Center Of require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
1hr 15min
1hr 25min
ReportedExpected
RN
4hr 40min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
86.7%
86.7%
86.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.5%
13.0%
18.8%
18.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
16.0%
24.0%
36.4%
38.9%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
4.5%
4.3%
6.7%
18.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
11.5%
11.5%
0.0%
5.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.5%
-
8.7%
0.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.6%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
2.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
5.9%
5.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
93.7%
95.1%
97.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.2%
85.5%
85.5%
85.5%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
82.6%
82.8%
76.8%
75.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
13.8%
13.3%
8.2%
9.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.7%
4.7%
4.1%
2.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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