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Heartland Health Care And Rehabilitation Center Of

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    If you bring your loved ones to Heartland you can be reassured that they will be treated with love and care. You feel like you are at home. The physical therapy was outstanding. As for the extras, the cafe was my Mom's favorite perk. Isaac will bring you amazing sandwiches & hot drinks and snacks to your room (for purchase). My Mom used the beauty salon as well so you will always look your best. The courtyard is a nice place to go with your family for a picnic outside on a Saturday for some fresh air. Overall there will always be a few little glitches wherever you are, even home! You will not be disappointed in the level of care you receive. Please send Poncetta and all the other amazing nurses our best. They made Mom feel like she was at home. We have already recommended Heartland to a friend and they are there right now.

  • ★★★★★ 2 months ago

    I've read many of the posts and found that most replies ask the person to follow up with Care Line. I decided to begin with that route and spoke to Charvette on March 14th. An "investigation" was put into action and I was to expect a call back within two days. Yes, today is July 26th and I still haven't heard a word. So here's my public service announcement. STAY AWAY FROM HEARTLAND! Here's the only positive.... the therapists were amazing and I thank that team for their work. Back to why I'm posting, I thought I was getting somewhere when a nurse, Judy, apologized for not getting my mom her medication and even offered her personal cell number so I could stay in contact. I didn't want to bother her so I declined and used the facility number. Bad move... I left her a message on March 17th and yes, it's still July 26th. The admissions team headed by Patrick were a nightmare and rude to say the least. The social worker, Karen is in the wrong field. But here's my "favorite" story. Mom had just come back from the hospital and was waiting to get settled in when she asked a nurse who came into the room, "Excuse me, may I please have a tissue?" Here's the reply," I'm not your nurse." This sums up Heartland, which should be renamed "Heartless." There is no compassion, care or capability. Please do not allow your loved ones to be put in this facility. You may be wondering why I didn't do anything while my mother was a patient? Simple, she asked me not to because she feared retaliation.

  • ★★★★★ 6 months ago

    I placed my father in Heartlands care and from day one he has had nothing but problems. First they claimed they did not get the right prescriptions for his medication, it took us days to get this straightened out. He was also in need of tests that were not run in a timely manner. Also there is not enough nursing staff as my father would have to wait sometimes 45 minutes for a nurse to come help him with anything. While the food was decent he couldn't get the special orders they claimed he would be able to get. Upper staff were always in meetings and it took me 3 phones calls over 2 days to speak to a doctors they use.

  • ★★★★★ 10 months ago

    Absolutely the worst. Nursing Assistants barely speak English and their accents are so bad you can't understand them, and they have a surly attitude. I never once got a hot meal; sometimes warm, mostly cold. There were only two RN's that were competent. Another night RN was a disaster. The Nursing Assistants sanitary protocol was non-existent. I developed a serious infection in my surgical site approximately 20 days post-op, it was days before a culture was taken and I was placed on oral antibiotics. I should have been on an IV antibiotic immediately. I finally demanded to be discharged immediately. Now I am finally getting Professional care at Boca Regional Hospital. After I have surgery to clean out the site I must return to a Rehab. It will NOT be Heartland! I don't care what the Insurance company says. The ONLY reason I think this facility gets one star is the Physical Therapists assigned to me were great.

  • ★★★★★ 7 months ago

    My mother-in-law was there for rehab. Nice people but the food was horrible. My wife was forced to retrieve hot food from outside this facility.

About Heartland Health Care And Rehabilitation Center Of

General Information

Legal Business NameHeartland Of Boca Raton Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 12, 1995 (23 years)
Capacity120
Residents76
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care And Rehabilitation Center Of

Heartland Health Care And Rehabilitation Center Of
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

February 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

November 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

July 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$15,600 fine
DFewPotential for HarmComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide food in a way that meets a resident's needs.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care And Rehabilitation Center Of require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
1hr 10min
1hr 25min
ReportedExpected
RN
4hr 40min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

79.2%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
45.5%
33.3%
21.7%
13.0%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
4.2%
4.8%
7.7%
13.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
9.5%
-
0.0%
4.3%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
3.8%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
8.0%
0.0%
3.7%
6.9%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
-
-
14.3%
8.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
3.7%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.0%
0.0%
0.0%
0.0%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
2.4%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.0%
95.4%
97.9%
97.1%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.2%
92.2%
92.2%
92.2%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.4%
77.1%
74.3%
75.8%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
11.8%
11.9%
10.2%
12.1%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.2%
2.1%
2.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.3%
0.1%
0.2%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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