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Whitehall Boca Raton

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Ulisse Coletta
    ★★★★★ a week ago

    MY OT Therapist Debra was excellent she eelain clearly what I had to do. She made it happen for me to advance. My PT Ann Cole was outstanding she has a lot of patience, and one day I said to her o not wheel me to the room, etc try it with the walker. She warned me that it was a long walk to room 120 from the PT room and I did it and fro m then on I was goo.d I also the nurse Melissa was always so helpful and answered all my questions.

  • Tami Prins
    ★★★★★ 3 weeks ago

    I am so happy I walked into the encore about a month ago when my mother was in the hospital I needed to find something quick and make sure it was beautiful enough for my beautiful mom ? Allyson Fantastic person and a very compassionate director of admissions she promised me it would be a good fit for my mom and gave me a huge hug ? well that was all I needed I knew she'd be in the right place for the past month it has been a wonderful experience considering my mom is has a broken back and is trying to recuperate from that using their services and all the loving support thank you everybody at encore ?

  • Fred Aronowitz
    ★★★★★ a month ago

    Eugene Calcagno:the best therapists I've worked with. Debra was the most thoughtful and caring.,buying me snacks to fatten me up and giving me great OT. JR was an excellent PT patiently working with me to get me to walk again. They are led by Jennifer Line the best department head in the whole place. The nurses were helpful and caring. The aides however for the most part are nasty, lazy.The overnight aides are the worst. When you call for them they give you dirty looks and act as if they're doing you a favor rather than their job. Thank God for the therapists.

  • Lilia Gelb
    ★★★★★ 3 months ago

    My father was in Encore for 6 weeks and we very much appreciate sverything that the staff has done for my father. The nurses and techs are very caring patient with both my father and our family and my father was not an easy patient. The physical therapists worked hard to push my father to move and educate us on how to continue helping my father when he comes home. And the administration was excellent in listening to our wishes and helping us make a safe transition in getting my father home. Most of all the staff is personable, accommodating and the facility was always clean. Thank you Encore!

  • Jennifer Custis
    ★★★★★ 2 months ago

    All staff members are wonderful, very helpful. The outside gardens are a beautiful place to sit and relax. My mother really enjoys sitting outside. If for some reason In the future she needs to go to a rehab she will definitely come back here.

About Whitehall Boca Raton

General Information

Legal Business NameWhitehall Opco LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 27, 1985 (34 years)
Capacity154
Residents101
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whitehall Boca Raton

Whitehall Boca Raton was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 5 days
---Fine$36,660 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whitehall Boca Raton require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 35min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr 15min
1hr 15min
ReportedExpected
RN
5hr 50min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.4%
95.9%
95.9%
95.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.2%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
70.6%
62.2%
53.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
36.2%
39.7%
34.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.6%
12.4%
2.8%
8.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
27.1%
25.4%
27.0%
26.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
22.9%
13.8%
1.4%
9.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
4.3%
3.9%
4.7%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
4.5%
6.8%
3.3%
5.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
5.5%
2.4%
2.0%
0.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
4.3%
1.3%
1.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.9%
2.8%
2.6%
2.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
2.0%
1.7%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.7%
91.2%
97.0%
93.8%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.8%
89.3%
89.3%
89.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.4%
61.2%
64.3%
63.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
3.9%
3.6%
3.6%
3.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.5%
3.9%
5.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.0%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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