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Whitehall Boca Raton

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • robert radin
    ★★★★★ a month ago

    I have been visiting this facility for several years and dreaded it. I now actually look forward to visits. Usually when I walk in the building there are people dancing or singing or doing something upbeat. Friday, staff were playing ball and games with residents and joking around and listening to music in the main gathering area. This is definitely not the typical skilled nursing facility What a pleasant surprise and what a delightful change.

  • Rob Carillo
    ★★★★★ a month ago

    I came from Boca Regional Hospital where they treated me like a prince and when I got to the Encore I thought the level of care would go down a notch but when I got there everybody was kind, caring, concerned and focused on the individual patients. The facility is clean and well operated. The therapy is extremely dedicated to getting you back to living your normal life style. The food is not bad. I've been here for 3 weeks and it did not feel like 3 weeks and I've seen a mark improvement. No matter what time of day or night there is always someone there to address your concern whether it be clinical or environmental.

  • Jacob Cohen
    ★★★★★ a month ago

    I have an immediate family member who is a long term patient/resident at what is now called the Encore... and what a perfect new name for this facility. Just yesterday as I visited as I do most Saturday afternoons, as I was exiting the elevator by chance I heard and saw the most amazing musical performance. The singing and dancing included many of Encores residents all having a wonderful afternoon. It seamed that all of the residents were transformed to a world of yesterday with great memories of times past. I later found out that one of the performers was your own Director of Entertainment. Bravo for Her and for Encore to have selected the perfect match. Encore's new presents is a fresh and welcomed accomplishment. Keep up the great work. J. Cohen Boca Raton, Fl

  • Janet Palomino
    ★★★★★ a month ago

    Outstanding staff, cleanliness, and ambiance. The physicians had outstanding bedside manners. Beautiful nature walk in the back. I loved the view from my bedroom window. The hot towels that the concierge gave out takes the pain away for a little while and relaxes me. It made me feel at home. The music they had for entertainment also helped made me feel at home. It got me excited to get better. The therapy was outstanding. Thanks to the therapy department of The Encore I have been able to fulfill my lifelong dream of walking again. I will be able to walk home soon.

  • Chrystia Freeman
    ★★★★★ a month ago

    Last night i witnessed a special and lovely experience at The Encore. My neighbor and I arrived around 7 and heard the piano playing Phantom of The Opera (My favorite) and voices singing. As we entered the main lobby area several patients in wheelchairs were gathered around the piano. A young man and a woman were playing and singing and I felt as if i were at a Broadway caberet show or something. The patients looked so peaceful and content! Not what I see in most nursing or rehab centers. I spoke with the couple who I presumed were hired entertainers, but one of them actually worked at Encore and said she and her friend were just singing for fun after work as the residents seemed to enjoy such sessions in the evenings and before retiring for the night. I woke up thinking about this lovely experience last night and wanted to share. If my parents were to move down from up north, which I am trying to make happen, The Encore is a place I would definately look into after what I witnessed there last night.

About Whitehall Boca Raton

General Information

Legal Business NameWhitehall Opco LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 27, 1985 (34 years)
Capacity154
Residents101
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whitehall Boca Raton

Whitehall Boca Raton was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 18, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$36,660 fine
---Payment DenialPayment denial for 5 days
FManyPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionMaintain comfortable and safe temperature levels.
GFewActual HarmHealth InspectionHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionMaintain comfortable sound levels.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whitehall Boca Raton require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 35min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr 15min
1hr 15min
ReportedExpected
RN
5hr 50min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.4%
95.9%
95.9%
95.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.2%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
70.6%
62.2%
53.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
36.2%
39.7%
34.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.6%
12.4%
2.8%
8.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
27.1%
25.4%
27.0%
26.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
22.9%
13.8%
1.4%
9.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
4.3%
3.9%
4.7%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
4.5%
6.8%
3.3%
5.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
5.5%
2.4%
2.0%
0.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
4.3%
1.3%
1.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.9%
2.8%
2.6%
2.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
2.0%
1.7%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.7%
91.2%
97.0%
93.8%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.8%
89.3%
89.3%
89.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.4%
61.2%
64.3%
63.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
3.9%
3.6%
3.6%
3.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.5%
3.9%
5.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.0%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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