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Whitehall Boca Raton

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  2. Florida
  3. Boca Raton Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Marcia Godsey
    ★★★★★ in the last week

    The staff is very good here. From the nurses to the physical therapists they are very kind and patient with my mom. The place still needs some cosmetic work. I guess it used to be under another name and they are slowly renovating. The air conditioner which I am told is being replaced very soon is not quite adequate sometimes it's warm-especially in the big main center room and Also in the physical therapy rooms, where they have multiple people in there at once exercising, plus the physical therapists.But the most important thing to me is how my mother is treated and that she gets better.I feel that so far the encore staff has done everything right to help her feel better and she is well taken care of. She has been there approx 2 weeks

  • Bruce Kaplan
    ★★★★★ a month ago

    First visit. Rehabilitation for a friend, unfortunately a stroke victim. The entrance looked clean, not dingy, or beaten down old looking. The staff was courteous, and responded to our questions quickly. Floor "nurses" seem nice, and accommodating, the general staff went about their business looking happy. All in all it seems like a decent facility. After a few more visits, hopefully I can better my review.

  • Sue Delapena
    ★★★★★ a month ago

    Very disappointed in the administer and the Corporate offices of the Encore of Boca Raton. My mother in law has been there for a few years as a long term care patient. Her sunglasses were stolen from her $178 in value. We let them know and expected them to file a claim with insurance. Little did we know after 2 months of waiting they literally had no intention of paying. They seriously gave her a $29 value pair and told me they didn't feel she should have something this expensive! Really? We had just bought them and she had less than 24 hours! They went on to say their insurance doesn't cover things like this, I know very well it does. After expressing my immense unhappiness, the administer told me she would have an answer for me by the end of the week. Well that day came and went today. After we settle this, we will be looking elsewhere for a place one, with better food, 2 with more trustworthy employees and 3, a place where we know she will be well cared for. After all if they are squabbling over this- then what else are they shorting her?

  • Minnie Pusey
    ★★★★★ 2 months ago

    It was such a relief to find our dear friend in such a lovely facility. We thought The Encore was furnished beautifully. We found it to be very clean and did not detect any offensive odors. Sheila told us the food was good and she was receiving very good care for which we are pleased to hear. Thank you for your kindness and good care. Sincerely, M. Pusey

  • Betty Avery
    ★★★★★ 2 months ago

    I thought the facility was very clean, the atmosphere was pleasant. The staff were friendly, and willing to accommodate you. The only issue I have with this facility is, I called at least twelve times last night on three different phones to get information, no one could hear me so they hung up. I ask the front desk today about it , she stated the same issue was happening today. Please check on your phones statues immediately. Important for the families of your client. Keep up the outstanding work!!!

About Whitehall Boca Raton

General Information

Legal Business NameWhitehall Opco LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 27, 1985 (34 years)
Capacity154
Residents101
Percent Occupied66%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Whitehall Boca Raton

Whitehall Boca Raton was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 20, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.
DFewPotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 18, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 5 days
---Fine$36,660 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Whitehall Boca Raton require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 15min
2hr 35min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr 15min
1hr 15min
ReportedExpected
RN
5hr 50min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.4%
95.9%
95.9%
95.9%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.2%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.8%
70.6%
62.2%
53.7%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.6%
36.2%
39.7%
34.5%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.6%
12.4%
2.8%
8.7%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
27.1%
25.4%
27.0%
26.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
22.9%
13.8%
1.4%
9.6%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
4.3%
3.9%
4.7%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
4.5%
6.8%
3.3%
5.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
5.5%
2.4%
2.0%
0.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
4.3%
1.3%
1.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
1.9%
2.8%
2.6%
2.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
2.0%
1.7%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.7%
91.2%
97.0%
93.8%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.8%
89.3%
89.3%
89.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.4%
61.2%
64.3%
63.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
3.9%
3.6%
3.6%
3.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.5%
3.9%
5.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.0%
0.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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