Heartland Health Care Center Boynton Beach
Contact Information
3600 Old Boynton RoadBoynton Beach, FL 33436
Phone: (561) 736-9992
County: Palm Beach
Photos
Reviews
Overall Rating 3.9 / 5.0 ★★★★★
-
Bryan★★★★★ 8 months agoWONDERFUL experience!! The care was exceptional. The nurse, supervisors, admin.. all so knowledgeable and caring. Mom couldn't have been in better hands. If I could leave 10 stars, I would.
-
Atom W★★★★★ a year agoThis place hires cheap labor meaning 90% of there employees are all foreigners from Haiti who are not RN's there is no real supervision anything goes it's a free for all. This place is infested with cock roaches. They have like 1 nurse and nurse aids yet the Nurse aids do not have any credentials any training no certifications. The nursing aids speak english at the 1st grade level if that and imagine if you can't understand them what a 70-80+ year old is going through who has dementia. If you love your relative who has dementia or is disabled and you have absolutely have no choice but to bring them here take video & take pictures and demand to see the credentials of these employees. The staff who is taking care of your loved one have limited skills and is left unsupervised all hours of the night just imagine what goes on when your not there to supervise them. They use the Risk Management playbook which is after they neglect your loved one and they get injured or there condition gets worse they dump them in a emergency room and bear 0 liability. This place is a disgrace god forbid they hired more nurses and less under qualified nursing aids... People who have medicare and Medicaid is getting the worse possible treatment this place hires people who just arrived from Haiti put them in uniform then they are qualified to take care of someone who has dementia.... scary! it's all about making a profit if they hired qualified nurses they would lose $$$$$$$$$$$$$$$$ and not make a profit so there first priority is to hire the cheapest labor then can find and those are the care takers.
-
Jeff M★★★★★ 2 years agoDad was there 3 days before I yanked him out and sent him to hospital. What they called dimensia the hospital called severe UTI and dehydration. When brought to heartlands attention they told us that it is always hard for family members to accept dimensia and to let them do their job. I guess there job was to kill my dad? Thats why I sent him to hospital. Would not send my worse enemy here. If you are searching for a rehab whitehall in boca raton was excellent. Could not asked for more. Gave them 1 star rating too many but would have chose zero
-
Edward Phillips★★★★★ 2 years agoThey took great care of my Grandmother.
-
Dorvelie Saget★★★★★ 3 years agoThis is the best place to put your loved ones ?
About Heartland Health Care Center Boynton Beach
General Information
| Legal Business Name | Heartland Of Boynton Beach Fl LLC |
| Ownership Type | For Profit - Corporation |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | January 16, 1992 (27 years) |
| Capacity | 120 |
| Residents | 118 |
| Percent Occupied | 98% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Heartland Health Care Center Boynton Beach
Heartland Health Care Center Boynton Beach was reviewed by Medicare to have a rating of 3 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
| Staff Rating |
 | RN Staff Rating |
Overall Ratings of Florida Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
May 18, 2017 - 2 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Provide housekeeping and maintenance services. |
| E | Some | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| D | Few | Potential for Harm | Health Inspection | Conduct initial and periodic assessments of each resident's functional capacity. |
April 7, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| F | Many | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| E | Some | Potential for Harm | Health Inspection | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
| E | Some | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Health Inspection | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. |
| D | Few | Potential for Harm | Health Inspection | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
| D | Few | Potential for Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Boynton Beach require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 2hr 30min | 2hr 50min |
| Reported | Expected |
| CNA | |
| 35min | 35min |
| Reported | Expected |
| LPN | |
| 40min | 50min |
| Reported | Expected |
| RN | |
| 3hr 50min | 4hr 15min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 20min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 97.3% | 95.5% | 95.5% | 95.5% | 93.6% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 99.0% | 100.0% | 100.0% | 100.0% | 95.6% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| - | - | - | - | 53.8% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 40.7% | 37.6% | 37.5% | 35.6% | 26.7% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 14.6% | 27.4% | 18.5% | 28.8% | 17.1% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 29.1% | 25.7% | 28.2% | 30.8% | 15.3% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 4.8% | 8.2% | 3.4% | 4.6% | 13.3% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 6.7% | 4.0% | 4.9% | 9.2% | 7.0% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 1.0% | 0.0% | 0.0% | 0.9% | 5.9% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| - | - | - | - | 3.5% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 1.1% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 3.7% | 3.6% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 7.6% | 5.8% | 6.6% | 7.3% | 2.8% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 1.4% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.4% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
Quality Measures for Short Stay Residents
| 65.8% | 73.6% | 84.2% | 86.6% | 89.3% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 84.9% | 59.3% | 59.3% | 59.3% | 86.1% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 77.4% | 69.7% | 65.8% | 62.4% | 69.5% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | - | 0.0% | 0.0% | 10.1% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 9.4% | 9.4% | 8.7% | 3.8% | 2.2% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
| 0.0% | 0.0% | 0.0% | 0.0% | 0.5% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | FL | U.S. |
