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Heron Pointe Health And Rehabilitation

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  2. Florida
  3. Brooksville Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • sandy price
    ★★★★★ 2 months ago

    As a former employee, I want everyone who reads this, to understand the daily routine and pressure in working in a Nursing Home environment. It involves adhering to strict State guidelines, Corporate policies, family demands,and resident care. Resident care being paramount. I found very hard working, caring Nurses , and staff. Resident care, safety and supervision were foremost. This facility is an older building with a lot of "family" atmosphere. Everyone works conscientiously to satisfy and meet resident's needs as well as all the aforementioned above. Meals are outstanding, and served cheerfully. The overall appearance of the building is clean and comfortable. Certainly there were times when not everything went smoothly as planned, but I must say every effort was made by the team to correct any situation or issue. Building a cohesive team is a challenging task. This team works together efficiently. They interact closely with each other, giving the needed support in any given situation. Disgruntled employees cast a bad light on any facility as they try to degrade the reputation of those who worked so hard to build it. NEVER criticize until you walk a mile in their shoes! If one is not satisfied in this facility, all they need to do is meet with the Administrator, his door is always open and he is familiar with all his residents.

  • Robert Smith
    ★★★★★ in the last week

    Lots of compassionate nurses and support staff. The best of the best.

  • Kimmy Hoover
    ★★★★★ 2 months ago

    I am a former CNA there. EVERYBODY READ!!!!!! Do NOT take anyone to heron pointe!! I have witnessed the horrific crimes that has happen to the patients. I even called corporate and they didn't do anything!!!! CNAs groping on eachother and on patients, patients fall onto the ground then the nurse comes in the room and yells at the patient, verbally abusing, leaving patients in their filth! If you love your family, please please PLEASE don't take anyone to this place! Especially on the dementia side! The horrific memories still haunt me and I literally have nightmares ever since I stepped foot in that Hell. Everyone please. If you love your family and friends, don't send them to heron pointe. I could tell you several horror stories..

  • Chris Wolff
    ★★★★★ 3 months ago

    There is nothing good about this place! 1 star is to good for them. If you care about your family member, do NOT take them here. My family member sat in her mess for 2 days. It was dried on her butt...and there is so much more... the wing smells of urine and bleech every time I had been there. There is maybe one nice person there. The others ignore you while you stand at the counter to talk to someone. They are on their phones, not to even look at or notice you... And talk bad about the people there. My family member has had an infection for months. Still they did not take care of it..... I was in the hospital talking about nursing homes..... OMG!!!! People jumped into my conversation while I was talking.... The things people said to me about Heron Pointe was just enough for me to get my family member out!!!!! Even a nurse had her father there and said it was a bad nightmare. And that was a few years ago... As they did not know she was a nurse. Out of the 8 people I talked with, said do not let your family member stay there. To hear their stories was just heart wrenching. How can these people go home and sleep at night? They should be ashamed of themselves. Mind blowing! There are a couple good assisted living facilities. Do your research and go see the place before you put your family member there. Do not be affraid to ask questions and look at the other patients, they will tell you without even saying a word. Where I took my family member is gods sent! Very busy with activities to keep them busy. Happy and looking forward to the next activity every day. Food is good too. They even bake with their patients. They make them feel important ! As they all are! Everything this place does is special! I believe every person that stays at heron pointe should have to write a review so these people will be exposed for who they really are! Shame on all of them! If you can not handle working with the elderly, find a job some where you like. so these elderly people that have no choice to be there can live the rest of their life free of the wrong doing you are doing to them! As I am sure they all worked there whole life to be able to be some where they can trust they will be taken care of in a professional manner. I was always told, do unto others as you would want done to you..... No matter what you tell them will help. As we have. It all gets ignored! And heron pointe please do not leave a message as if you care.... Because I know, you do not! It is only about the money to you! These elderly people are just a number to you!

  • Stephen Crowell
    ★★★★★ a year ago

    My mother was a resident for rehabilitation. She unfortunately wasn't strong enough to survive. She was treated extremely well. Dad was well accepted as he sat with her. I would highly recommend this facility.

About Heron Pointe Health And Rehabilitation

General Information

Legal Business Name1445 Howell Avenue Operations LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 17, 1982 (36 years)
Capacity120
Residents117
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heron Pointe Health And Rehabilitation

Heron Pointe Health And Rehabilitation was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 18, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

May 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

February 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.

October 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heron Pointe Health And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
30min
55min
ReportedExpected
RN
3hr 50min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
99.1%
99.1%
99.1%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.5%
62.5%
48.8%
50.0%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
39.2%
37.5%
35.4%
41.2%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
34.4%
38.0%
21.4%
15.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
12.7%
14.8%
12.6%
12.4%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
21.0%
16.3%
10.8%
7.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.1%
8.0%
7.5%
7.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
2.5%
3.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.8%
3.0%
3.9%
6.9%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
2.0%
6.0%
4.7%
10.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
1.0%
0.8%
0.8%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.2%
99.1%
100.0%
97.6%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.5%
98.1%
98.1%
98.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.5%
78.0%
-
-
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
11.8%
20.5%
27.3%
22.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.9%
5.6%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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