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Sylvan Health Center

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Clearwater Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Andy W
    ★★★★★ in the last week

    My grandma has been in short term rehabilitation here for a couple of weeks. I visit on a daily basis and was under the impression for the most part that everything was run relatively well. This is a complete facade. Like anywhere there are great staff members and then there are the ones that make you concerned that you made the biggest mistake trusting them to care for your relative. They are also clearly understaffed which concerns me. I noticed my grandma had blood on her sheet and when I asked her why she pointed to an open wound on her leg. The nurse came in and put a bandage on it, didn't clean it or anything first and also said she cannot use any type of antibiotic cream until a doctor approved it. The nurse had also stated that the doctor had been paged twice that day and had not responded. My grandma also had some larger bruises and wounds that I had not noticed previously.I went to the the nursing director to express my concerns about how my grandma has seemed to have more wounds and asked about the the antibiotic ointment and I made the mistake of using the word bed sore, which I was under the impression it was that (I had been using the word bed sore to the other nurses and I guess I didn't hear or understand when it was clarified to me that it was just a wound from some sort of unknown cause) The nursing director Rita Casey immediately got defensive when I spoke with her, asking if I was a nurse in a very condescending manner. I explained to her I was not and I was only going off of what her staff told me. I come here almost everyday and I was just expressing my concerns that she seemed in worse condition than she had on previous days. The nursing director was so rude to me and instead of addressing my concerns she kept antagonizing me by asking me if I was a nurse or when I would use a word that someone in a non-medical profession would use such as "cut" or "scrape" she would belittle me and rudely correct me with a medical term unknown to me, she did this intentionally, in a unprofessional and rude tone. I feel as though she became defensive like I was accusing them of neglect. I was not accusatory in any sense and only voiced my concerns. So I will stop short of saying that this place is negligent in their physical care to their residents but if a relative cannot bring up a concern to the person in charge without being made to feel like they are wrong and get talked down to in a condescending manner than this place does not deserve more than one star. The Nursing Director additionally told me she would hope for my grandma's case I was not her power of attorney. She told me that she was the highest person there to speak with and then when I told her she was rude and unprofessional she said she would have me removed and I would never be allowed back. She told me I was just repeating myself and she wouldn't assist me any further. I told her there were many other facilities in the area and she shouldn't treat people that way. We made a choice to come to Regency Oaks, the nurses are there to care for the residents. Bottom line, I left in tears. I was humiliated, nervous and sad. I hope that there will not be any retaliatory action on her part. This whole experience has been absolutely disheartening and I now I wonder if I should be concerned for my grandma's well being. I really hope that every other resident there has an advocate to speak up for them as well. I cannot imagine the elderly people who have to go through this alone. Shame on this type of behavior!

  • Karen-Elisabeth Williams
    ★★★★★ 4 years ago

    My mom recently went to Sylvan for rehab. Before her arrival I was impressed that the patients spoke to and recognized the Administrator as we walked through halls on tour. Everyone smiles, and says hi. It is only 60 beds so everyone knows each other. It is obvious they care about each other, staff and patients alike. The hallways are bright and clean, the rooms are spacious and the beds are actually comfortable. The dining room reminded me of a cruise ship dining with napkins specially folded at each place setting The rehab rooms are large and bright with windows that bring the outside in. All with the latest of equipment to encourage rehabilitation in every area to each patient. I only gave it 4 stars because I have only seen with my eyes so far, if it truly is the way it appears it would be a 5 star center....thinking it will be.

  • Logan
    ★★★★★ 2 years ago

    Great facilities for older people in rehab

About Sylvan Health Center

General Information

Legal Business NameCcrc - Regency Oaks, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 7, 1991 (28 years)
Capacity60
Residents57
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sylvan Health Center

Sylvan Health Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Sylvan Health Center has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sylvan Health Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
60min
1hr 10min
ReportedExpected
RN
4hr 30min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.5%
23.5%
29.0%
32.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.1%
11.3%
3.4%
0.0%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
23.5%
21.6%
17.1%
12.1%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
9.4%
11.8%
3.2%
7.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.1%
5.4%
8.6%
12.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
3.4%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
6.5%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
6.2%
5.4%
2.9%
9.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.9%
5.4%
5.7%
9.1%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.9%
2.7%
2.9%
3.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.8%
98.8%
99.4%
99.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
97.1%
97.1%
97.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.3%
77.9%
73.2%
85.2%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.0%
0.7%
0.0%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
3.3%
3.4%
1.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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