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Westchester Gardens Health & Rehabilitation

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Tom Kulaga
    ★★★★★ in the last week

    This place is extremely clean. The employees are there to help everyone. Anyone complaining about the care received in here come from someone that just can't be pleased. You know the type. I highly recommend Westchester Gardens.

  • Eileen V Murphy
    ★★★★★ 3 months ago

    Terrible place! My grandmother is presently there and the way she has been treated is despicable in fact lets say horrifying!. She's been over medicated to the point she cant eat, drink or function on any level. This after being left for over 7 hours in excruciating pain following surgery where she was shaking it out and passing out. The CNAs who have come each day are a lot to be desired, terrible attitudes and dont even take care of her basic needs. She has been left sit with throw up on her clothes for hours as well as with soiled diapers and the CNAs act like its no big deal. They are not empathetic or compassionate. Simple things as well they dont get right for example my grandmother cannot have ice and everyday I tell the staff this because every day they put it in her water. They are rough in their handling of my grandmother for example during transfers and very abrupt grabbing the water shes drinking before shes done. The rooms are dirty as well, they dont clean them very well and I cant wait to get her out of this place. I wouldn't put my dog here let alone another human being. Unfortunately most rehabs here in Tampa/clearwater are not much better. If you put your loved one here, please visit them often, ask lots of questions, and dont just assume they are getting good care. The lady sharing her room is diabetic and they fed her a ton of pasta and stuffed pasta shells for dinner-totally wrong! Just because it looks good on the outside doesn't mean its good on the inside when it comes down to getting the care you need.

  • sowhatandisaidhi 22
    ★★★★★ 6 months ago

    It's a great place to be. The staff are amazing to the residents and to work with. I never want to quit.

  • Eleni G
    ★★★★★ 7 months ago

    If you love your family DO NOT send them here, the weekend 7-7 staff is the least empathetic group of people I have ever dealt with & obviously in the wrong profession. One weekend CNA was more interested in her phone & making excuses than caring for the patients. I was appalled that even with family sitting there, I witnessed her more times than one standing against the wall texting or talking with numerouscall lights were on. I witnessed residents get themselves to the bathroom or out of the bathroom because call lights weren't answered for 20+min. She was also rude when she spoke to the residents. The weekend nursing supervisor Katie or Kate is rude & could care less about your concerns. The weekend nurse that took care of my mom falsified her chart, charting vitals and blood sugar at lunch time, when I was with her the entire day & NEVER ONCE did her vitals get taken nor her insulin given. A diabetic in this facility after surgery & no blood sugar check or insulin for over 7 hours & that same day her wound was left uncoverd & untreated for over 6 even though I spoke with the nurse twice about it. After my moms horrible 48 hours in this facility, I brought my concerns to the director of nursing attention & next thing you knew they had my mom scheduled to be discharged that following Thursday. Again falsifying charts saying my moms family requested she'd be discharged which was a bold face LIE, I was the family & not only did I never speak to anyone other than the nursing director I NEVER told anyone I wanted my mom discharged she was far from ready to be discharged. The rooms are kept at extremely cold temperatures and getting an extra blanket was like asking for a million dollars. the facility is dirty one CNA never flushed toilets and when the toilet overflowed in my moms rooms she wiped the floor with towels & two days later that same floor hadn't been mopped. The worst & most incompetent person in this facility is Mary the social worker. She is the person whom is supposed to set up care for your family and she does as minimal as she can. Her communication with my family was slim to none. She didn't even let me know in advance about discharge, nor did she review discharge orders, she left that for the nurse to do. She left me a voicemail saying HOPEFULLY the home agency calls you today or tomorrow which was sign enough for me to follow up with them & sure enough they didn't have all the information they needed & they waited 2 days before the facility got it to them. by than we had to go with a different agency because they no longer had the resources. My mom left there and waited 3 days for home care due to her incompetence even though she required wound care. She also went into my moms room with paperwork to sign and when my mom said she would not sign without family, Mary had the nerve to say to my mom "why your competent to sign" she is competent but she has rights. Mary's goal with my mom, because I called out the negligence of this facility after day two, was to get her out. Mary made sure even though insurance would cover 20days to have her out in 9. Nurses, PT and OT all expressed their concern to me for such an early discharge. Mary had discharge orders signed July 26 - 3 days before moms actual discharge July 30th & my mom was discharged with a wound and an infection that was still being treated with antibiotics, no prescription for the medicine needed to treat the wound & the discharge papers were also falsely noted family requested discharge. On the day of my moms discharge this facility neglected to clean or re-dress the wound prior to her discharge. She went 72 hours with no wound care thanks to their negligance & being more concerned with having her discharged. Even though I was assured by the nursing director her wound care nurse would treat her daily. TERRRIBLE CARE I WOULDN'T RECOMMEND this facility to anyone. If the hospital recommends it RUN in the opposite direction. This is supposed to be 5 star Medicare rated facility & the care is less far from it.

  • Sierra McKillips
    ★★★★★ 8 months ago

    My Grandfather has been in this facility, transferred from the hospital, for about 24 hours, and let me just say, I would not treat MY DOG the way my Grandfather has been treated by this staff! As a patient with a stomach aneurysm, internal bleeding on the knee, and new rods in his spine, they let his pain levels get so out of control that he was vomiting on himself for hours overnight before the Nurse finally called my Grandmother to come in from HOME "to help him"!!!! They refused to give him any meds if he could not take them by mouth, and nearly refused my Grandmothers request to send him back to the ER right across the street AFTER calling her to come in from home! My Grandmother had to call 911 & my Grandfathers Doctor herself! The ER said he was clearly very dehydrated (in just 8 hours of being sent there from the hospital initailly), & inserted a pic line for medications to be given to him, instead of by mouth, got him back to acceptable levels of hydration and provided pain relief because his blood pressure was dangerously high, and then sent him back to this facility when he was stable once again. After a second trip back to West Chester Gardens my Grandfathers nurse again refused to give him pain meds thru his hospital inserted pic line and said basically if he cant keep pain meds down by mouth its not her problem, and left him, with extremely high blood pressure, and great amounts of pain, to roll around in bed for 6 hours until the next round of pain pills came his way, all the while walking by his room smiling saying its not time yet... We have taken video of my Grandfather in this condition, which he was NOT in just 72 hours ago, and plan to speak with anyone and everyone who will listen. You do NOT treat a 74 year old man, who fell at the doctors office, after having rods inserted in his spine 3 weeks ago this way!!!! You should not be treating ANYONE this way. The staff has been extremely rude, and uncaring, they have no concern for true medical issues such as an aneurysm that can rupture and kill someone simply from high blood pressure and vomiting. There is no compassion for the patients pain or past history. For 24 hours straight my family has had extreme anxiety over the treatment my Grandfather has received from this facility, and we are currently exploring options of signing him out, as he will get better care AT HOME by my sister who is a CNA and works with disabled children... Do your family member and yourself a huge favor & RUN in the opposite direction of this place. It may look beautiful as a facility, but the level of care patients receive sure does not match the decor!

About Westchester Gardens Health & Rehabilitation

General Information

Legal Business NameWestchester Gardens Limited Partnership
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 19, 1989 (30 years)
Capacity120
Residents119
Percent Occupied99%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westchester Gardens Health & Rehabilitation

Westchester Gardens Health & Rehabilitation was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 14, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

September 11, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,000 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westchester Gardens Health & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
3hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.5%
93.1%
93.1%
93.1%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
98.6%
98.6%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.5%
62.5%
70.4%
-
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
23.7%
26.3%
19.0%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.3%
16.5%
14.3%
23.2%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
9.1%
10.0%
8.6%
8.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
11.8%
14.3%
7.1%
13.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
0.0%
4.3%
7.6%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.8%
3.2%
3.1%
1.6%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.6%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.5%
1.5%
5.8%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.5%
1.4%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
3.0%
4.3%
5.7%
4.3%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
1.5%
1.3%
1.2%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.4%
96.9%
97.2%
98.3%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.4%
90.4%
90.4%
90.4%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.8%
68.7%
71.0%
69.4%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
9.3%
8.8%
6.1%
4.8%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.8%
1.2%
0.8%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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