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Carlton Shores Health And Rehabilitation Center

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ in the last week

    I don't have any idea where these good reviews come from. Were these people staying at another place. Or maybe these are people that work there trying to give a good review. If I could give this negative stars I would. My loved one was placed here for inpatient rehab for her knees after surgery. Upon arrival they told her the A/C was broken and wouldn't be fixed until the next morning. It was over 80 degrees in there and we were sweating. Turns out just that rooms unit was broken. After we complained enough, they fixed it. They did not come and see her to check her in for 3 hours. She was left alone. Additionally when she asked for pain meds at 3 am, they did not bring them to her until 10 am. WHAT?! Unacceptable level of care. They also have not been there to take her to the restroom when she needs to. She said she's about to wet the bed if no one comes to help. DO NOT EVER SEND YOUR LOVED ONE TO THIS FACILITY. This is just the top 2-3 reasons. I have about 20 more. Including that there is no security and the doors are open for anyone to come in even in the middle of the night. The help is extremely rude, short staffed, and not willing to do their job. They DO NOT take care of their patients. Please do not send anyone to this place. It really needs to be shut down.

  • ★★★★★ a week ago

    My stay at Carlton Shores was quite wonderful. The CNAs the nurses my nurse practitioner and my therapists were the best ever. They were all very attentive, caring, supportive and encouraging. I even had some fun playing bingo a few times. The only negatives I could share with you would be the food. It really needs a lot of work. I understand you'v got to be careful with the salt. However there are many other ways to add flavor. I have been in the Food Service field for the last 30 years and continue to do so. So I know that there are many ways to add flavor without adding salt and sugar. There needs to be more attention to those of us that have diabetes. Many times I got carbohydrates that I did not ask for and that I do not need. Because there was no other alternative and I was hungry, I ate it. Subsequently it raised my sugar many times. So that needs to be looked into and paid more attention to. The other negative would be an experience I had in the activities room. One day after playing bingo a gentleman asked if he could present a talk that he was supposed to be regarding relationship with God and the many different faces of God. My husband and I both being Christians we were interested in hearing him. I am a Biblical scholar having attended Baptist Bible College in Springfield Missouri. So as he kept talking it was very clear to me that he was Jehovah's Witness. Which is fine Everyone's entitled to their own opinion and to believe what they want. However he knew that I was a southern baptist and a Christian and not at all anything like a Jehovah's Witness. Yet he insisted on putting down not only Jesus as the Son of God but then he went on to attack the Trinity of the Father Son and Holy Spirit. And he wasn't kind in his reaction to me when I told him I did believe in the Trinity and why. I then told him that I would no longer listen to the blasphemy and I left. I think perhaps there needs to be more done to look into what people are going to share last minute to make sure there's not going to be something that could possibly offend or make someone very unhappy as I was. The last good thing I want to share is on my next to the last day I desperately needed a haircut. And my niece Chrissy was able to come by and do that for me. Sheila, the activities director was kind enough to allow us to use the beauty salon to do this. I just think that was absolutely wonderful and so kind of her to let us do that. So overall I can't say enough good things about your facility. And I've already recommended it to two people that are looking at facilities to put their loved ones in 1 short-term 1 long-term. Thank you so much for your care for me and as much as I loved it there I hope I don't have to return anytime soon. Thank you so much for everything!

  • ★★★★★ 2 months ago

    My nursing staff were extremely helpful. I am so glad that the other facility could not take me because this was a good experience. I highly recommend this place to anyone.

  • ★★★★★ 3 months ago

    This place deserves minus 10 stars I have never seen anything like it in my life. I worked in the heathcare field for many years and have never experienced such incompetence the right hand does not know what the left hand is doing. The staff is very rude and treat the patients as if the were in a third wold country. Highly recommend finding another facility.

  • ★★★★★ 6 months ago

    I was a patient at Carlton Shores following total knee replacement. My experience was completely favorable. Food was good, staff was very attentive and the physical therapy staff and equipment was first rate. I have referred numerous friends to Carlton Shores for their recap.

About Carlton Shores Health And Rehabilitation Center

General Information

Legal Business NameCarlton Shores Nh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 19, 1987 (30 years)
Capacity114
Residents100
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Carlton Shores Health And Rehabilitation Center

Carlton Shores Health And Rehabilitation Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 15, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

April 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep all essential equipment working safely.

December 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

October 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$27,885 fine
GFewActual HarmComplaintEnsure that residents are safe from serious medication errors.
GFewActual HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 23, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

February 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Carlton Shores Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 15min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 50min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.9%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.3%
96.6%
91.1%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
24.1%
28.1%
29.0%
30.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.5%
22.0%
23.6%
24.5%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
0.0%
2.6%
23.0%
33.9%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
5.9%
3.7%
10.7%
3.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
4.5%
8.7%
6.4%
17.4%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.2%
2.7%
1.4%
0.0%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
7.4%
7.0%
3.6%
0.0%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
9.1%
2.9%
8.6%
11.1%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
1.9%
0.0%
1.8%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
3.4%
3.6%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
4.6%
3.0%
0.0%
1.1%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.8%
96.1%
94.8%
87.0%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.9%
94.1%
94.1%
94.1%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
86.4%
83.2%
81.8%
86.7%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
22.2%
11.3%
10.2%
11.2%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.1%
0.4%
0.4%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.7%
0.7%
0.6%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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