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Gardens Health & Rehabilitation Center, The

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I wasn't going to comment on this place because I had the same experience as two others on here, regarding the severe neglect of my mother after she went into their "Rehab" center (Northside). I pulled her out of there two weeks later before she died at the Hospice center the following week. That place still gives me nightmares. In their defense, however, it was just after the Christmas holidays so they were short on staff, and they were transitioning to the new owner, Greystone. This was January of 2015. Now I have an older friend who is a resident there on the Nursing Home side (aka, Southside) and is getting very good care. The nurses and CNAs show genuine concern for her health and welfare. Communication is superb. Family involvement on a daily basis is key, as it is anytime medical care is needed for an older relative. It didn't seem to make a difference with my mom but I am hoping that is no longer the case. Try to be respectful and appreciative, regardless. How many of us would want to work in a nursing home on a daily basis?

  • ★★★★★ 7 months ago

    I had my father-in-law stay here for one week. When we came to pick him up (unannounced), his room smelled like urine and the floor was sticky. There was only one nurse stationed for his entire wing and obviously no maintenance people. Then they lost his clothes despite the fact that we had tagged each one of them, so we had to go to laundry and search for them. We had provided the prescription drugs and instructed staff dispensing them. Much to our surprise, they decided on their own that he didn't have enough drugs and gave him more and then billed us for these unauthorized drugs. When we got him home we discovered he had UTI. He quickly deteriorated and passed away a few days later. This place is a complete disaster! Unless you are trying to kill your loved one, do not leave them here!

  • ★★★★★ 8 months ago

    I was VERY pleased! After spending two months in the hospital the Gardens was like a luxury hotel. The food was good and if you don't like it they have options. The nurses were kind and attentive. I didn't give a 5 because there were a couple of upsetting things that happened, but nobody is perfect. All in all I'd highly recommend the Gardens.

  • ★★★★★ 9 months ago

    Never ever bring a loved one here. This place is filthy, some of the nurses are nice, so are the aids and the therapy team. I had to sleep on the same sheets for 3 days until they finally decided to change them after I complained. My bathroom was never cleaned and the sink had a blue stain on the right side that is still there as of today 12/18/2016. I am being released because I was not granted a pass to go see my surgeon tomorrow 12/19/2016, they stated that if I can stay our for 1 night I matter as well stay home. I had a total right hip replacement on 12/8/2016, I live on a second floor where I have to climb 14 steps, I am not strong enough to do so. I need assistance with bathing as I cannot shower and I was not helped to was my lower extremities because I cannot bend. I was helped on Friday only because I complained about it. To top all this my pain medication was due at about 2:15 on Friday, I asked my nurse twice face to face she said that she would come to my room with them and never showed up even after I pressed the nurse call 4 times. Her shift ended at 3 and I never got my meds. I kept on insisting until finally at 4:30 my nurse for the 3 to 11 gave them to me. When I told my nurse the next day that she had not given me my pills all she said was "I am sorry" Sorry? What the hell did she mean by that? She was not the one in pain!!! I am being sent home without having out patient therapy and I don't know where to go after my appointment tomorrow. Please I beg you, if you love your family don't bring them here!! This is a beautiful facility on the outside, but nobody knows what happens behind close doors!

  • ★★★★★ a year ago

    My mom ( audrey bush ) just passed 2 weeks ago and these people are going to keep money that she left for her end-of-life expenses. Really sad. Where do people come from that steal from the families of the deceased ? Also got tricked out of two of her life insurance policies while in their care due to negligence of the management. A real shame, from what I understand the staff is pretty good. The nurses were great with my mom, and I feel my mom had very good care while being there

About Gardens Health & Rehabilitation Center, The

General Information

Legal Business NameGardens Health Nh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 14, 1993 (24 years)
Capacity108
Residents97
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Gardens Health & Rehabilitation Center, The

Gardens Health & Rehabilitation Center, The
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 10, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide a tasty and well-balanced diet that meets the nutritional needs of each resident.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

April 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

October 1, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Gardens Health & Rehabilitation Center, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
35min
60min
ReportedExpected
RN
4hr 20min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.3%
90.5%
90.5%
90.5%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.0%
91.2%
85.7%
90.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
63.0%
48.3%
46.4%
36.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.2%
34.4%
41.9%
40.7%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.0%
17.4%
21.0%
24.1%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
23.8%
23.4%
24.2%
26.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
36.2%
19.0%
20.3%
20.7%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
5.5%
9.0%
9.3%
6.3%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
10.6%
3.0%
4.3%
8.6%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
14.6%
6.1%
8.5%
20.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
6.1%
4.5%
4.3%
2.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
4.5%
4.4%
5.7%
5.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
2.5%
2.0%
0.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
3.0%
2.9%
2.9%
4.3%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.7%
79.7%
79.6%
85.6%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.6%
81.0%
81.0%
81.0%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.2%
84.3%
74.4%
70.2%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
38.3%
30.6%
27.2%
23.9%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
5.8%
5.7%
3.3%
4.6%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
2.2%
3.3%
4.6%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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