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Gardens Health & Rehabilitation Center, The

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Kate Reeley
    ★★★★★ a month ago

    My 93 year old grandmother was transferred from the hospital after a week long stay to The Gardens for physical therapy. I am very pleased with the progress that has been made thus far. My grandmother is going to be discharged this week and I have never seen her stronger. The physical therapy department deserves praise for that. The nursing staff has been wonderful too. The only downside for me has been some issues with cleanliness. There have been some issues with her personal cleanliness as well as her bathroom. In my opinion they need to hire a few more people in the custodial department and not overwork the people that they have. They are great men and women and I don't think they get enough praise.

  • Cathy Tidwell
    ★★★★★ a month ago

    My husband Gene had a stay of 32 days before discharge, I can't say anything but goods things about The Gardens from the front desk person to all the CNA's, Nurses, and all the other staff who cared for my husband. But a special shout-out to Harvest/OTA and Becky/PTA and the other therapists he could barely lift his head from bed pillow when admitted when discharged able to get from bed and use his walker (with some assistance) Great place would recommend for anyone.

  • Sharon Goodman
    ★★★★★ 2 months ago

    My mom had gotten sick and almost died in the hospital. Before that she was mobile, lucid, took care of herself. After awakening from a coma, she had to go into rehab to learn to do basic things again, although her mind is still sharp. My niece toured the facility and everything was made to look good. My mother was transferred and the nightmare began. This proud woman sat in urine soaked diapers until someone was good and ready to clean her up, even though she would alert them to her need. She had fallen on the floor, broke her nose, and no one came as she yelled for help. She layed on her face, in a pool of blood and food from her tray that had fallen with her and no one came. It was only after someone was walking past her room and seen her on the floor that someone then came to her aid. The staff wouldn't shower her until we (her family) got on them. Her rehab was a joke. The whole 3 weeks she was there, she made no progress, but after only one week at home, she was walking with the assistance of a walker from one room to another. Medications were not even given on the day of check out and took them all day to call them into the pharmacy. The CNAs and nurses are unfriendly and un willing to help. When I asked how my mother fell, we were told it was her fault. She had suffered a broken nose, but the nurse seemed very uncaring to her obvious pain. Thank God we came in and took over the care of her that day or she would have suffered more with pain. They had even cleaned all of the blood off of her. Our son gently washed off the blood from his grandmother. My sister was told that they would like her to stay another few weeks to try to make some progress on her rehab, but she refused and my mom has really flourished since she came home.

  • Keith Shilling
    ★★★★★ 3 months ago

    My Wife just spent a little over 3 months at The Gardens Health & Rehabilitation Center. 90% of the 2 star rating is due to the CORPORATE policy and procedures the other 10% of the rating is a direct reflection on the 2nd & 3rd shift CNAs and a few other staff members. It doesn't mater what facility a friend or loved one is in you have NO reason to complain UNLESS you are there everyday different times of the day. The Gardens rooms are DRAB and have the feel of an institution. In the beginning the food wasn't fit to be served to even a pig, but by the time she was released and under new management it improved 75% . The old saying to many chiefs and not enough cooks is the case here as there were at the least 4 different staff members who read orders for my wife's endoscopy and colonoscopy and yet couldn't execute the orders correctly. The same appointment she arrived 4 hours BEFORE her actual appointment time ( that was so fun for her to have t to sit around all that time). The bottom line is this you as the friend or spouse or parent must be 100% involved and the CHECK & BALANCE, question and re-question everything and everyone. If I hadn't more would have been screwed up. Do not believe any of Greystones Web sight anything will look good when you put icing on it. so would i recommend the gardens NO unless you plan on spending the time to be there hours on end everyday. The Physical therapy team on the other hand are EXCEPTIONAL and is the prime example that everything else should be modeled after.

  • jmarietg
    ★★★★★ 9 months ago

    I wasn't going to comment on this place because I had the same experience as two others on here, regarding the severe neglect of my mother after she went into their "Rehab" center (Northside). I pulled her out of there two weeks later before she died at the Hospice center the following week. That place still gives me nightmares. In their defense, however, it was just after the Christmas holidays so they were short on staff, and they were transitioning to the new owner, Greystone. This was January of 2015. Now I have an older friend who is a resident there on the Nursing Home side (aka, Southside) and is getting very good care. The nurses and CNAs show genuine concern for her health and welfare. Communication is superb. Family involvement on a daily basis is key, as it is anytime medical care is needed for an older relative. It didn't seem to make a difference with my mom but I am hoping that is no longer the case. Try to be respectful and appreciative, regardless. How many of us would want to work in a nursing home on a daily basis?

About Gardens Health & Rehabilitation Center, The

General Information

Legal Business NameGardens Health Nh LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 14, 1993 (25 years)
Capacity108
Residents93
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Gardens Health & Rehabilitation Center, The

Gardens Health & Rehabilitation Center, The was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 21, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

November 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintProvide a tasty and well-balanced diet that meets the nutritional needs of each resident.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

April 1, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

October 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Gardens Health & Rehabilitation Center, The require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
1hr
35min
ReportedExpected
LPN
30min
55min
ReportedExpected
RN
4hr 20min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.5%
82.1%
82.1%
82.1%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.9%
97.4%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
25.6%
39.4%
36.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
33.3%
33.3%
35.6%
32.2%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.5%
16.5%
34.6%
30.8%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
22.9%
21.1%
17.1%
21.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
16.1%
15.4%
16.1%
15.8%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
6.6%
4.3%
1.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
15.6%
18.2%
17.0%
12.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.4%
2.2%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
1.4%
2.6%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.8%
5.2%
2.8%
5.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
0.9%
1.9%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.4%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.3%
92.5%
99.5%
97.6%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.0%
89.4%
89.4%
89.4%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.9%
73.5%
67.3%
67.0%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
16.7%
7.1%
6.2%
3.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
0.8%
0.0%
0.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
3.4%
1.5%
1.3%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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