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Ridgecrest Nursing And Rehabilitation Center

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  2. Florida
  3. Deland Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Nancy Martin
    ★★★★★ 5 months ago

    A dear friend of mine was in Ridgecrest for a fracture. His physical therapists were great and he made great progress with them. However, I would encourage families to consider other facilities. My friend's overall care at Ridgecrest was unsatisfactory. While there for over three weeks, he contracted ringworm on his back and a fungus on his feet which required trips to the dermatologist and expensive medicines to cure. Some CNAs were good; others were AWFUL. One nurse, Mr. Eddie, showed compassion for his patients. Other nurses were incompetent and uncaring. The facility's shower room was not clean. Folks seemed to "pass the buck" regarding whose job it was to clean it between patients. We were told that the director of nursing could help with some issues we were having; instead, she was rude and condescending. She said our complaints would cause her to have to file a report with the state. I'm sure that there are some good things about Ridgecrest. However, except for the excellent physical therapy program, I cannot find much good to report. PLEASE investigate thoroughly before placing a loved one here and follow up with continual attention yourself. Be very vigilant and proactive about what is happening to your family member who is in the care of Ridgecrest.

  • Georgios Tzortzis
    ★★★★★ a week ago

    1m a current patient and cheaking myself out today the staff here is a 50 50 some do their work and others tell you when i get to it [which never comes) I have Therapy 6 days a week for the last 2 weeks on my last visit the therapist was 2 days ago thats when everything went wrong he was stretching my right knee he proped it up on a stool and continued stretching my knee Then he pushed down real hard and popped all my stitches [I SCREAMED ] and all he quoted no pain no gain i stopped the session and went to my room As the day progressed the nurse came to change my dressing she started to unwrap my leg like she does daily obout a quarter way in she asked me why co much blood i responded i don't know when she got it unwrapped she noticed th openinghelpeds on my cut and asked me how i ripped my stitches I told her what happened and she helped me do the paper work The nekt day it was bleeding heavy and i went th the doctors office As he proceeded to do his evaluations he said he wll have to open it back up and and put in new stitches he injected it an did what he had to do he told me it was like doing the surgery all over again And i went back to the rehab after a few hous went by the injection started to were off and the pain set in i called the nurse and asked for my pain medication so she gave me a Percocet 10-325 and after 11/2 hours the pain was still there so i called th nurse and she said i had to wait 21/2 hours to get another pill i was in tears for 8 hours and had to call 911 for an ambulance to take me to the hospital i was there for 10 minutes and the gave me a pill and a shot and in 6 minutes the pain was gone and i was able to fall asleep When i returned to the facility they gave me a pill at 4am and i slept till nine called the nurse to get a pill and she didnt have any i waited 9hours and still no medication and no more therapy !i just had to vent this place needs major changes from the management to staffers

  • Randolph Stillman
    ★★★★★ a month ago

    I wouldn't take a loved one to this facility if they paid me too. I physically saw one of the Dietary supervisors, Debbie, assault one of her employees multiple times in one night. If they're willing to try and strike an employee what makes you think they don't or wouldn't strike a patient.

  • Tishonna Pugh
    ★★★★★ 6 months ago

    I think this facility has a wonderful staff caring and compassionate. Everyone treats everyone like family. There's a great physically therapy team! Fun activities for the residents everyday. Any issues that might come up are quickly resolved. The management team is always available and quick to come up with solutions.

  • jennifer jacobs
    ★★★★★ 2 months ago

    Do not send your loved one to this facility. Like the other reviewers, I will start out with the ONLY positive. The Physical Therapy there is great. Everything else is grossly mismanaged and harmful to patients. I must have heard "its not my job" or "I didn't know" or "So and So is responsible for that" from every employee I spoke with. There is no direction or accountability. The orders from the hospital were ignored. The Director of Nursing tried to say that their doctor (Dr. G) over-rode the hospital orders (they never informed us of this change) When I eventually managed to speak with Dr. G a week later, she had no recollection of the issue or that there was a concern and couldn't tell one way or the other what happened with my father. I should also point out that every nurse with access to the system said they didn't have the orders even though I repeatedly tried to get them to take the documents. The Director of Nursing also asked me to bring them in for review but overall just said they did the right thing. My father was supposed to receive daily PT INR tests for 5 consecutive days and was supposed to have his Warfarin dose adjusted based on those tests. They did not do that and after pressing the issue, they tested him and immediately removed him from Warfarin completely for a few days. According to their orders, they wouldn't have tested him for several more days and his blood could have become too thin and according to the medical staff, this was all perfectly fine. It if was fine, why the knee jerk reaction to pull him off the meds? My father was also at risk for internal bleeding so, no, its not ok for his blood to be super thin. But that's not the worst part. My father had been complaining about swelling/redness in his legs and he developed Cellulitis. I found him in a hypoxic state with a fever and while the facility had him go for a chest x-ray that morning we asked for him transferred back to the hospital where they said he was septic and required a week's worth of drip antibiotics. The nursing staff are contracted and disinterested. The medical staff treats concerned family members like they are over-reacting and are a nuisance. I guess the demand for lab tests that resulted in immediate removal from a medication and having to go back to the hospital for another 7 days due to untreated Cellulitis and sepsis is an over-reaction. He also received a blood transfusion as his hemoglobin dropped drastically the week he was in rehab. Also, you know those white boards that are supposed to have the name of the nurse and stuff? It had the same info and said 5/10 the entire time my father was there. They also didn't clean the bathroom attached to my father's room for 3 days straight. Also the food is horrible. My husband and I had to be up there every single day checking up on the nurses and bringing him real food. I've attached some pictures of the food. That was the worst we got. Sometimes it would be chicken and rice or a meat patty which would pass for a decent dinner serving. A cold sandwich and burnt onion rings is not dinner or suitable for people in a rehab setting. Oh and when i was packing up his items I found the intake paperwork regarding his belongings that had never been filled out and the "Concierge" never came to see us once the entire week he was there.

About Ridgecrest Nursing And Rehabilitation Center

General Information

Legal Business NameRidgecrest Nh, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 3, 2004 (14 years)
Capacity150
Residents146
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ridgecrest Nursing And Rehabilitation Center

Ridgecrest Nursing And Rehabilitation Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 28, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

March 20, 2017 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

April 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.

October 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.

September 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ridgecrest Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 20min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.2%
91.7%
91.7%
91.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
100.0%
100.0%
98.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.0%
39.6%
42.3%
37.5%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.5%
25.8%
25.3%
27.7%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.4%
12.1%
4.8%
14.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
5.6%
2.1%
4.6%
5.7%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
10.3%
8.0%
4.9%
17.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.6%
12.9%
8.8%
4.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
9.0%
8.3%
8.2%
6.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
2.7%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
3.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.1%
2.9%
2.2%
2.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
1.2%
1.5%
0.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.0%
96.8%
98.4%
98.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.9%
91.3%
91.3%
91.3%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
89.9%
91.3%
86.2%
84.7%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
3.5%
2.9%
1.5%
3.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.5%
1.1%
1.6%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.2%
0.4%
1.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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