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University Center East

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Lisa Belhouser
    ★★★★★ 4 weeks ago

    Before you put your loved one in this place, please do your research and make a lot of visits. The experience my loved one and my family had with this place was awful. The staff did not care and management was clueless of what was going on with it's residents and it's workers. When we inquired about things they were unresponsive and clueless. I know working in a nursing home is hard work and takes a lot of patience and dedication but if you choose to work in a nursing home and/or manage one you need to have compassion and care for those who you are entrusted to your care. This place lacks care and compassion. I hope they are able to make changes for the better. As of know I would not recommend this place to anyone. If I could give it zero stars I would.

  • Giada Ciaccio
    ★★★★★ 4 months ago

    I normally don't write reviews, but this place is such a disgrace that I had to share. My grandpa has been in the hospital twice in a month because of lack of responsibility by the staff here. They do not care the about safety of their patients. My grandpa never has his own clothes and his personal belongings are always being taken from his room. This place has no responsibility or care for anyone or their belongings. If you are going to work in Healthcare then actually, do your job. The staff refuses to meet with the family and is illegally withholding medical records. Because they know that the staff neglects the patience. The administrators are useless and liars. The so called "nurses" allow the patience to be physical abused. This facility is dangerous and should be shut down. Do not send your love ones here because they will experience neglect and abuse.

  • KingBorixEj8 .
    ★★★★★ 5 months ago

    If I can give this place no stars I would. I went to visit my uncle today who has Alzheimer's, found him on his bed in underwear, no pants or shirt on, laying there freezing. Nurses turn their back for a second and this guy repeatedly starts punching him in the chest and my uncle screaming for help and we begin calling nurses and they take time to stop it. His lips were dried out like they aren't giving him water or anything at all to drink. He's lost about 15lbs in less than a week. He told us he's scared and the other gentleman has attacked him twice. Once we called Hospice to come, then the staff because we called hospice ended up switching the other gentleman's room just because they knew they were coming. Place is dirty. Smells, staff stand around near the front and just talk. This is the worst condition I have ever seen my uncle. I understand he has Alzheimer's, but from what I've seen with my own eyes there is truly unacceptable. I would not recommend this place for anybody's loved one. People aren't caring at all, don't check on patients and let them do whatever they want. Update June 23, '19. We took my uncle to the hospital had scans and everything done. They told us he was extremely dehydrated and hasn't been eating. Severe malnutrition. They haven't been feeding him or letting him drink even a sip of water. Ontop of that the nurses here are all full of it. They honestly cannot work, I have no idea how they all were able to work taking care of others. The apparently have no type of training. Can't even imagine how they run their own household.

  • Isabella Ciaccio
    ★★★★★ 4 months ago

    This place is a scam! If I can give them no stars I would. My grandfather recently had a stroke and it took the physical therapist to realize it before any of the nurses that work there. They are disorganized, non caring, and rude. Every time we have asked simple questions about my grandpas care they can never give a straight answer. This place a disgrace to the health field and you should not send your loved ones here for there own safety.

  • bandit 1041
    ★★★★★ 2 weeks ago

    The staff is halfway decent but the facility overall is trash I wouldn't send any of my family members to stay here

About University Center East

General Information

Legal Business NameUniversity East Rehabilitation Center, LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 14, 1972 (47 years)
Capacity56
Residents46
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for University Center East

University Center East was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 26, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

May 4, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

April 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

May 8, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 41 days
---Fine$372,980 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of University Center East require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
4hr
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.1%
91.3%
91.3%
91.3%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
92.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
58.3%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.4%
23.7%
28.2%
26.3%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.7%
44.4%
34.4%
21.1%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
17.6%
13.5%
24.3%
10.0%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
12.1%
28.6%
12.8%
11.1%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
0.0%
4.8%
2.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
10.3%
2.9%
10.7%
6.9%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.9%
6.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
2.4%
7.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
2.4%
4.8%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.8%
0.0%
2.2%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
96.8%
94.1%
87.5%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
87.1%
87.1%
87.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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