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Manorcare Health Services

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  2. Florida
  3. Delray Beach Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Bella A
    ★★★★★ 2 months ago

    Giving it 1 star because 0 is not an available option. This is a terrible place. The initial pre-admission tour was given by Ashley Porter who will promise you anything you want to hear with a smile, to get the patient in. None of the promises will be delivered. She is a great sales person, can sell you Brooklyn Bridge and does. Do not believe a word she says, she is there to get you in. The 24 hr attendance service advertised does not exist, Staff totally unprofessional. Facility not clean, Wheel chars not functional and outdated, If you assert your rights, you are placed on "sh..t" list and you will get no service at all. Better pray they have your meds list correct. In my case they just took what the hospital gave them (not current and excessive) and dispensed it, The facility's doc was not available for 3 days to check on anything. Could not run form this place fast enough. Stay away!

  • Leslie Alison
    ★★★★★ 2 months ago

    One star is being misleading. Zero stars is more like it. My father was prematurely discharged from the hospital to ManorCare and it was clear that there was an issue upon arrival, which is another story. It is common for older people with UTI's to become delusional and confused and it was so obvious when I called him to check in on him the next morning at ManorCare. He thought that he was robbed, which he wasn't, and he was convinced that a door to the closet needed to be removed. I called and spoke with his nurse who was the most insensitive, uncaring individual (Norma, I believe). How she works in a health facility makes me so angry. I told her that he is confused, thinks he was robbed, etc. which she was aware of. I asked her if a dr was there or if a dr had examined him because he must have another UTI because this is the only time that he acts like this. She could care less. Her response was there was nothing that she could do and that the dr has 72 hours to visit. I told her that he needs to be seen now and how can we make that happen. Again, the same response. The next day, he was less talkative and more delusional and still no dr. I spoke with Norma and, again, the same BS. I said he may not be alive by the time that the dr sees him. She told me that there is nothing that she could do and that I could call the head of nursing so I did. Kimberly was seemingly caring and put my mind at ease and said she would look into it and call me the next day. By the morning, I knew that things were getting much worse so I called FirstAt, the company that we use for private nursing and one of the nurses assigned to my father drove to ManorCare to get some answers for us. When she got there, she was horrified. My dad was apparently slumped over talking to himself. She then spoke with Kimberly about this terrible situation and did what she had to do to get him rushed to the hospital. When they finally did a urine culture, his urine was literally the color of coca cola. Kimberly called me at 3 pm, after the fact, to act like a hero. This whole situation is not OK. He was recently discharged from the hospital and naturally we had him go elsewhere. DO NOT CHOOSE MANORCARE.

  • Jordan Chase
    ★★★★★ 4 months ago

    Memory Care should not be in the name. This facility can't keep track of their patients let alone care for their memory loss, missing clothes, patients in the wrong room, terrible if you have a loved one. Let them know your watching them here at Manure Care. This is a publically traded company looking at one thing thier net profit

  • Richard FUSEY
    ★★★★★ 6 months ago

    I have been here almost 90 days there's good and there's bad in everything, there are some very excellent CNA's and there are some very bad CNAs. For institutional the food is not bad that when they get it right. The most important thing is the physical and occupational therapy the staff is top-notch. Weekend staff can be a little lazy, could be due to lack of supervision. On a scale of 1 to 10 the nursing staff I would give a eight bottom line not the best but not the worst of I have to give praise to Ann in physical therapy and Bruce in occupational therapy, and lovely Pam in speech therapy.. also two stand outs in the nursing staff KEMLEE and JOSh and CNA Adeline, Windy,McArthur ,

  • Stacy Cusac
    ★★★★★ 10 months ago

    My mother is there now. The staff is apathetic and non-responsive. If I could rate this place less than zero I would. If you love your parents, don't send them there.

About Manorcare Health Services

General Information

Legal Business NameManor Care Of Delray Beach Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 19, 1999 (19 years)
Capacity120
Residents117
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services

Manorcare Health Services was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 29, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

April 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
15min
40min
ReportedExpected
LPN
1hr
1hr 15min
ReportedExpected
RN
3hr 50min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
93.7%
93.7%
93.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.4%
75.8%
70.0%
71.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.8%
25.0%
19.6%
15.4%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
3.4%
9.3%
12.2%
14.9%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
14.8%
13.1%
11.5%
13.1%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
1.8%
1.8%
9.3%
25.5%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
8.5%
6.7%
0.0%
8.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.9%
5.6%
3.7%
7.1%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
1.4%
0.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
4.9%
4.9%
3.3%
1.6%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.2%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.4%
97.6%
98.8%
94.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
80.4%
85.1%
85.1%
85.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.8%
81.1%
82.1%
77.2%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.3%
0.3%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
3.0%
2.8%
3.5%
1.9%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.2%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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