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Deltona Health Care

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • ★★★★★ 8 months ago

    Don't let past history of the facility weigh into you decision. This facility is absolutely incredible. Administrator, DON, and staff are all excellent. They truly care about the residents. I can't tell you how pleased my family is with this facility. Great Job. So glad that you were there for us.

  • ★★★★★ 8 months ago

    This facility only gets 1 star because there is no NEGATIVE STAR! This place is horrible and my family will be filing complaints with as many people as possible. The administrator, social worker, and nurses are liars, they do not follow up, and wait until the last minute to submit reports. They wait for the family to do most of the leg work which is futile, because all requests must come from the nursing home. They changed a doctor's appointment for a family member, because it was an inconvenience to them. But of course they said they could not get transportation. The issue is they waited until the day of to try to get transportation. Never mind the fact this was an appointment for continued in-home nursing care for his discharge the next day. They scheduled a new appointment without consulting the family, but they don't care because he would have been discharged. (No longer their problem.) Personal things are missing or stolen. Family member has fallen out of both the bed and wheelchair. The safety alarm for potential falls was not in place. I could go on and on, but you should now have the picture. If possible, DO NOT PLACE YOUR LOVED ONE HERE!

  • ★★★★★ 8 months ago

    The neglect at this facility is unbelievable. My brother needs his tracheostomy suctioned each morning before he can get up. He goes to bed at 8pm, they don't get him out of bed until 10:30 or later the following morning. By the time they get to him he is choking, and only gets help half the time when my mom gets on them. He also has a feeding tube and is fed when they get around to him. He can't walk and has had his wheelchair changed out to one that needs to be trashed. He is in pain and uncomfortable all the time, the staff DOES NOT CARE!!!! He continually has infections, yet we're told there's nothing wrong with him. When we make complaints about lack of care we're told to have him press his call button. Why bother? They aren't going to come anyway, at least not for 30 minutes or more! We regularly observe other residents with their lights on for 30-60 minutes before anyone comes to them too. We were lied to when he was in the hospital. They told us this is a rehab facility, but it's a nursing home, and one of the worst at that. He was to come here for stroke rehab. That was over 4 months ago and he is in much worse shape than when he came here. At that time he could walk and talk some, but not anymore. DON'T ALLOW YOUR LOVED ONES TO COME HERE UNLESS YOU WANT THEM TO DIE. This place should be shut down. And watch what you say to the staff. Some of them get angry when you question them, resulting in even worse neglect. I hope my brother can be moved to a nice facility. At this time, I don't even know if he will make it out alive, and he is MISERABLE - physically and mentally. Also, there is a small non smoking section outside. Residents and staff don't obey this. We even had a staff member come right by us and INSIDE with a cigarette hanging out of her mouth while she pushed another resident's wheelchair inside. Hello! There are patients who can NOT be around smoke!!! I hope the state shuts this place down, and soon. For all of you uncaring staff members: you are paid to do your job, which is caring for people who can't care for themselves. If you don't care about people who need help, FIND ANOTHER LINE OF WORK!! I guarantee there are 10 people for each one of you who would love to take care of them waiting for your job. UPDATE: I sent my contact information 6 days ago, haven't been contacted. Why am I not surprised? Meanwhile, his health continues to decline, staff continues to tell us he's okay. Since when is losing the ability to use extremities, pain in new areas of his body, weight loss, extreme swelling on one side of the face, etc., etc. an indication that there's nothing wrong? We're running into obstacles trying to get him moved out of there and into another facility back home. We've got to get him out of there - they're literally killing him!

  • ★★★★★ a year ago

    I was a resident at this facility for 3 years. Because of a stupid mistake the business office made on billing for ambulance services, I ended up paying $408.00 of which they refused to reimburse me. My roommate feel on the floor. I put on the call light 10 minutes passed and I called on my phone to have someone help. I'll never recommend this nursing home to anyone.

  • ★★★★★ a year ago

    ABSOLUTELY DO NOT LET YOUR LOVED ONES STAY HERE UNDER ANY CIRCUMSTANCE!!!!!!!! Horrible place, my father, may he rest in peace, stayed here for physical therapy after his stroke a little over two years ago and was horribly mistreated. No one ever knew what was going on with his care. He wasn't bathed for the first 4 days of his stay because they couldn't get a grasp of when bath night was and in those 4 days the neglectful staff didn't even bother to change his socks. I noticed they were the same exact socks because they were so horribly lazy that instead of providing him with new socks like I'd asked them to the previous day they decided to turn them around so the dirty part he'd been waking on was on the top of his feet. I was about 7 months pregnant at the time and had to go walking through the halls of this place to even find a staff member since no one was at the station, or responding to the call button for that matter, to get him a new pair. When I finally found someone not only did they tell me they didn't have access to the linen closet where they were kept, but the only person who did was currently investigating the mysterious passing of one of the residents. Then when I asked them to take me to see the person who was in charge of the staff they told me that person was currently in an area where a case of scabies had broken out and that I wouldn't be allowed back there. Rude people, unkempt place, and worst of all they trap you since they process they're paper work so slowly that by the time you can get your loved one released into the custody of a more competent facility the insurances won't be willing to pay for the stay in the proper faculty or won't authorize for another stay elsewhere. ABSOLUTELY DO NOT LET YOUR LOVED ONES STAY HERE UNDER ANY CIRCUMSTANCE!!!!!!!!

About Deltona Health Care

General Information

Legal Business Name1851 Elkcam Boulevard Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 19, 1983 (34 years)
Capacity120
Residents114
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Deltona Health Care

Deltona Health Care
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 23, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

April 28, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmComplaintProvide care for each resident in a way that maintains or improves their quality of life.

April 13, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

December 29, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintKeep each resident free from physical restraints, unless needed for medical treatment.

March 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

December 3, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$8,840 fine
FManyPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Deltona Health Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 30min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr 10min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.6%
94.9%
94.9%
94.9%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.6%
96.5%
95.7%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.1%
59.3%
73.1%
51.9%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
42.9%
42.5%
32.2%
36.6%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.7%
21.3%
23.6%
28.0%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
19.0%
13.8%
14.8%
17.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
19.2%
16.9%
27.4%
15.2%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
15.8%
6.6%
6.0%
1.1%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
9.1%
8.2%
7.6%
8.5%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
7.0%
7.8%
6.8%
7.8%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.1%
2.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.2%
0.0%
3.2%
3.2%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.8%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.2%
1.2%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.0%
91.4%
91.5%
95.6%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.7%
88.9%
88.9%
88.9%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.6%
73.7%
73.4%
67.9%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
13.8%
7.3%
13.3%
12.8%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
1.9%
0.0%
1.2%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.9%
1.4%
1.5%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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