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Cross Terrace Rehabilitation Center

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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    I buy and mail things to my sister, they get lost or stolen after they arrive and no one cares! Josh, the director, is supposed to care! He says he'll look into it - that's code for don't call again! Never any follow through. NEVER, NEVER, NEVER a call back. Complete lack of caring. They make you feel like an idiot for wanting the clothes returned. They must like having thieves on the premises because no one is accountable for missing items. Cross Terrace never wants you to bother them! All I know is I'm out the money and my sister is out the clothes! Disgusting!

  • ★★★★★ a year ago

    My mother has been at Cross Terrace for over three years. She is treated extremely well although she is at times quite difficult. The staff is excellent, they keep me updated on any and all emergencies, she is assisted with feeding as needed and she is always clean. The facility is comfortable with a nice garden-area where we have spent many hours in conversation.

  • ★★★★★ a year ago

    The staff disrespects itself as much as the resident. I will not take my love ones here. I wouldn't even bring my dying dog to get help from these people. Find somewhere else if you care for your loved ones. The administrator is rude and disrespectful over the phone. And the front desk receptionist is the best multi tasker I've ever seen. She's accountant, human resources, front desk receptionist, and activities.

  • ★★★★★ a year ago

    They don't answer their phone. I got a recording that nobody is available at this time. Scary if you have a loved one there!!!

  • ★★★★★ 4 years ago

    From the exterior, the facility presents itself well. Enter in and red flags pop up. The staff are lazing about. One wonders, who is in charge here? Clearly, no one. Favoritism of certain clients is clear. Others are unattended. Poorly staffed, and the staff who are there are lazy.

About Cross Terrace Rehabilitation Center

General Information

Legal Business Name1351 GOLDEN LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 30, 1979 (38 years)
Capacity104
Residents61
Percent Occupied59%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cross Terrace Rehabilitation Center

Cross Terrace Rehabilitation Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 27, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEstablish and follow a written policy that permits a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

July 24, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$11,200 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cross Terrace Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

4hr 50min
2hr 30min
ReportedExpected
CNA
1hr 15min
35min
ReportedExpected
LPN
1hr 35min
60min
ReportedExpected
RN
7hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.3%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
58.2%
96.6%
93.9%
89.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.4%
32.7%
35.6%
35.8%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
23.5%
31.5%
23.7%
19.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
3.2%
3.5%
0.0%
4.9%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
3.6%
3.5%
17.5%
17.6%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
6.4%
6.5%
16.3%
10.2%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.7%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
9.3%
8.9%
6.7%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.8%
3.4%
3.0%
2.7%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
4.8%
5.3%
4.1%
3.5%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
5.2%
3.0%
2.7%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

70.0%
88.1%
88.4%
78.6%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
90.5%
90.5%
90.5%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
7.7%
7.4%
-
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
2.9%
2.4%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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