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Heartland Health Care Center Fort Myers

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Fort Myers Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Elizabeth Bevarly
    ★★★★★ 2 months ago

    If you live out of state, forget about ever hearing from Heartland Health Care about your loved one's condition. My mother, who lives with dementia, has been in this facility for weeks, recovering from a fractured hip, and I've only gotten through twice to ask about her condition and prognosis. No matter what time of day I call, I'm told the nurses are out on the floor, so they'll give my mom's nurse a message to call me back. NO ONE EVER CALLS BACK. EVER. I'm at my wit's end. Currently trying to find out who to report this facility to for gross negligence. Because if they won't even take a minute to return my calls, I don't want to think about the appalling lack of care they must give their patients.

  • gin mat
    ★★★★★ 7 months ago

    My mother has been in this facility for a few years. Her experience has been one of overwhelming satisfaction. Not being one to Not Complain, she lets me know right away if there is anything she does not like or if there is anything amiss. I heard about a negative experience only one time, and it was with regard to a specific employee. The next day, the employee was gone. The director of the facility called me back the same day. Additionally, there have been staff members that have been wonderful & have gone above and beyond to help both myself and my mother. I have a tutor that goes into the facility, at random, to visit my mother, and the tutor has never reported anything strange or disturbing.

  • Stacy Hosang
    ★★★★★ 3 months ago

    Terrible terrible experience with a close friend who was there for only 2 weeks..... She did not get the care needed and communication with family was not done to advise them of what led her to a trip to the hospital.

  • undefined
    ★★★★★ a year ago

    Have a human being there, social worker is NOT personable, screams a great deal! They are not following directions for memory care, giving speech therapy which she does not need, she broke her hip, cardiac, TIA and STOKES, not walking well but they think she is doing just fine. SHE STILL wears DEPENDS!!!! They just place you there, they do not assist in placing in full time care, and we are working with an outside agency since with my health and my family, I do not have the time or energy to "just drive around and look for an assisted care facility". REALLY? Tell me how. No respect for family, YOU WORK FOR THEM! I would not recommend this place as I am trying to get ahold of the director BRAD, which is virtually impossible. States he will get back and does not.

  • joshua mcbride
    ★★★★★ a year ago

    Well I was warned before they put my mom here for rehabilitation.. I saw cnas holler at a couple of patience that were in the TV room for trying to get up out of there wheelchair.when they hit the call button they do not get there right away. They get about the same food almost all the time a little frozen pizza which was horrible need to inprove the food there there was one .meal that my mom had and I tried it because she said it was tuff and that one was really tasty it was like a beef roast but then it had little square potatoes that were. Not very good . And we had a care plan meeting which was horrible they over talk you. didn't listen to what we had to say at all and then I called and talked to the social worker Sharon and said to her didn't really think she was ready to come home and my mom lives by herself and she said that is up to the family... My mom was to be dis charged on a Sunday and no o2 was ready and her meds were not ready so she stayed an extra day... Then on Monday Sharon and another nurse said what are you still doing here and my mom said well nothing was ready and they yelled at her and said well you will pay another day .... There are .some real nice nurses there also.... Very sad they should have kept her she could not get up the .Step at home . They should be independent not semi independent... thank you Lynn McBride....

About Heartland Health Care Center Fort Myers

General Information

Legal Business NameHeartland Of Fort Myers Fl, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 25, 1991 (28 years)
Capacity120
Residents107
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Fort Myers

Heartland Health Care Center Fort Myers was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Heartland Health Care Center Fort Myers has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Fort Myers require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
1hr
45min
ReportedExpected
LPN
35min
1hr 25min
ReportedExpected
RN
4hr 5min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.8%
92.6%
92.6%
92.6%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
93.7%
96.4%
93.4%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.0%
67.9%
63.6%
73.1%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.1%
14.8%
10.9%
7.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.2%
13.9%
14.0%
12.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
10.7%
13.1%
11.3%
13.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
15.1%
9.4%
4.3%
5.9%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
3.4%
7.9%
10.9%
8.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
6.2%
7.1%
4.3%
13.7%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
3.7%
1.7%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
8.6%
4.8%
5.5%
6.7%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
5.2%
3.2%
0.0%
0.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.2%
86.7%
85.9%
81.8%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
86.4%
86.4%
86.4%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
86.9%
89.5%
88.4%
82.2%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
2.9%
2.2%
4.9%
8.5%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
3.0%
3.9%
3.0%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.5%
0.6%
0.1%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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