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Heartland Health Care Center Fort Myers

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • ★★★★★ in the last week

    The residents are amazing & great people but I wish I could say the same for the staff. The only people I found to be helpful & caring were the janitors. Sadly I viewed a lot of neglect while I visited for a few days in this place not to long ago. I would not recommend this place for a "loved one". I witnessed so many heart breaking events happening to the residents from the nurses & CNA's that made me question why do they even bother to work at a place like this if their main concern or priority isn't the patient/resident. I personally withnessed CNA's completely avoiding a resident who clearly stated many times that she accidentally peed herself & continued to constantly scratch at her bottom for the rest of the day because no one bothered to change her outfit or cater to her need. Not only that but a resident was deprived of his food because "he wasn't behaving" so he didn't have lunch that day. Oh and I can't forget to mention that a CNA even told me "I've worked here for 7years so I know how much they eat" as they began to chart what a resident ate that day when I clearly witnessed with my own two eyes that the patient barely ate a single bite yet the employee still put 75-100% eaten. And lastly I witnessed an elderly man constantly pushing the call light button because he wanted his meds but everyone kept telling him that "the nurse will have to get back to him because she's on break"... just to end up witnessing that the nurse was no where to be found for two whole hours & sadly the man fell asleep without eating his lunch that day because he refused to eat unless the nurse came in.

  • ★★★★★ 2 months ago

    The staff at Heartland is extremely courteous and do the very best for their patients & guests. The director is awesome! Please consider Heartland for your loved ones.

  • ★★★★★ a month ago

    2x My Father In Law Has Stayed Here After Surgery & All I Can Say Is This Place Is FANTASTIC!!! The Staff Are Knowledgeable & Friendly, The Place Us Always Immaculately Clean & The Director Mr. Michael Skaggs Is A Blessing!!!

  • ★★★★★ 5 months ago

    Had a great conversation with the director. He took time to explain things to me, even though he couldn't help me.

  • ★★★★★ 6 months ago

    Do you think I would leave Heartland Heath Care Center out of my google reviews? Not a chance. I will be back to review later. Having said that, Be very careful not to do business with this place. Elderly Abuse found here. This is not a health care facility. It is a crime scene. It facilitates something other than health. With respect to your 800 number or complaint line, I realey do not think this is a good place to dicuss about my Mother found beaten to death outside of your frount door's bussness or the homicideal affeation of my Grand-Father 21 days earlery in your facialty.

About Heartland Health Care Center Fort Myers

General Information

Legal Business NameHeartland Of Fort Myers Fl, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 25, 1991 (27 years)
Capacity120
Residents102
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heartland Health Care Center Fort Myers

Heartland Health Care Center Fort Myers
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 21, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

May 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heartland Health Care Center Fort Myers require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 35min
ReportedExpected
CNA
1hr
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr 30min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

90.9%
93.8%
93.8%
93.8%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.3%
98.4%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
64.0%
68.2%
58.6%
69.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.1%
20.8%
17.5%
18.2%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.7%
9.2%
13.7%
5.4%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
17.9%
14.3%
22.8%
16.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
11.5%
9.6%
8.8%
14.3%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
7.4%
1.7%
1.6%
1.6%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
1.8%
9.8%
3.2%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
0.0%
6.1%
9.1%
7.3%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
1.8%
8.2%
7.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
1.7%
1.7%
4.8%
4.8%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.3%
0.0%
0.0%
0.0%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.8%
86.8%
83.5%
81.9%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.2%
86.0%
86.0%
86.0%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.9%
83.2%
81.7%
84.3%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
18.9%
16.9%
14.5%
10.5%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
2.8%
2.5%
1.2%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.2%
0.2%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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