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Heritage Park Rehabilitation And Healthcare

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Reviews
Overall Rating 1.3 / 5.0 ★★★★★

  • Rodger Michelle Bourne
    ★★★★★ 6 months ago

    From the time I arrived I was treated with respect, and compassion by all members of staff. Nothing was too much trouble, and I was literally waited on hand and foot until I was able to help myself. I have nothing but praise for Heritage Park, and would recommend this facility to anyone.

  • Fred Burns
    ★★★★★ 8 months ago

    Very inadequate level of patient care. Our very elderly relative spent about 7 weeks there recovering from illness. She was on a laxative regimen that caused her to constantly mess herself and the staff made no effort to check her condition or clean her up in a timely manner. Often, when we visited, she was dirtied or her bed was soaked. We finally insisted she be taken off the laxative and she immediately stopped messing herself. It still took constant monitoring on our part to make sure she was getting just a minimum level of care. She was often left sitting in her wheelchair for many hours at a time, which was very painful for her. Often, on weekends, she was never gotten out of bed which caused her to seriously stiffen up. Our impression was that communication between doctors, staff and physical therapist was not being applied as intended. Some of the nurses and aides were actually mean to her if we complained about lack of care or not following protocol. There were rare exceptions among the staff that were caring. Most all of the staff was capable of doing their job, but they just didn't care and made minimal effort. We couldn't wait to get her out of there. She is now in a permanent nursing home with a 1000% better level of care.

  • joy johnson
    ★★★★★ 10 months ago

    they need to be closed down. they let my mother die. no one would help her. God sits high and looks low. but you best believe hell haveth no fury then a daughter scorned. my mother wouldn't have it any other way.

  • Charlotte Engler
    ★★★★★ 7 months ago

    NO STARS. My mom acquired encrusted scabies there 9 months ago and is still in quarantine (at a good facility) receiving treatment because of it! They lied about the scabies, and about the meds they were giving her. I told them repeatedly she couldn't have NSAIDS, but they gave them to her anyway and she ended up in the hospital with another GI bleed. They also gave her Kolonopin when it was not prescribed. The nurses were very slow to respond, even to emergency situations. One of them told me to go around the corner so I wouldn't hear what she and another nurse were talking about. They had a terrible roach problem too. My mom's cognition went way down there, but is much better now that she's out of that place. It was so awful.

  • Blake Vallaire
    ★★★★★ a year ago

    I would give this place no star if I could. Learn how to properly treat the elderly. What goes around. Comes around.

About Heritage Park Rehabilitation And Healthcare

General Information

Legal Business Name2826 Cleveland Avenue Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1970 (47 years)
Capacity120
Residents116
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Park Rehabilitation And Healthcare

Heritage Park Rehabilitation And Healthcare was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

March 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.

December 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

July 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide residents with private access to a telephone.

February 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
GFewActual HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
GFewActual HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.
GFewActual HarmHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionListen to the resident groups and act on their complaints and suggestions that affect resident care and life.
DFewPotential for HarmHealth InspectionLet residents voice a complaint or grievance without being treated differently or badly.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Park Rehabilitation And Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 20min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
30min
60min
ReportedExpected
RN
4hr
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.8%
87.5%
87.5%
87.5%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
86.4%
88.7%
75.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
23.5%
25.6%
7.1%
22.0%
52.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.8%
23.3%
21.9%
24.8%
27.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.5%
11.8%
13.7%
16.4%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose ability to move independently worsened
37.2%
38.7%
37.9%
35.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who received an antipsychotic medication
15.6%
7.7%
7.7%
13.6%
13.5%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents whose need for help with daily activities has increased
6.7%
10.5%
15.0%
8.6%
5.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who self-report moderate to severe pain
5.0%
6.9%
2.9%
1.9%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who lose too much weight
6.1%
5.8%
1.5%
5.6%
6.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.0%
0.0%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a urinary tract infection
2.9%
2.9%
1.9%
2.9%
2.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
0.8%
0.8%
0.9%
2.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.0%
1.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

37.7%
46.1%
55.6%
59.6%
88.0%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
46.0%
52.0%
52.0%
52.0%
85.1%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.1%
47.8%
46.3%
76.9%
64.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who made improvements in function
15.8%
32.0%
29.3%
17.5%
12.8%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who self-report moderate to severe pain
7.5%
6.0%
2.0%
0.0%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.1%
1.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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