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Heritage Park Rehabilitation And Healthcare

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Fort Myers Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Brandy Lee
    ★★★★★ 4 months ago

    My husband is a resident here and I could not be more pleased with his care, he has dementia and sometimes can be hard to handle, they take the time to calm him and let me know that he is okay. They understand that the family also needs to be included in every aspect of the patient's care. When I come to visit my husband, they greet me by name, they are also available for questions or concerns that I may have. The staff from the management team to the entire nursing team, everyone, is very available and caring, not only for the patient but sometimes more importantly the family. The facility is clean and bright. I love that they have an outdoor covered patio, that the patients and family can go out and get some fresh air and sunshine. All in all, since my husband has to be away from home, I am glad I found this place for him, he is happy and I am content that he is receiving the best of care.

  • Tom Morris
    ★★★★★ a month ago

    Heritage Park is a place that you need to investigate on your on to see if it fits your needs-Dawn is awesome and will address your concerns -Good Luck and Good bye-This facility has that SWFL atmospere-so stop by and see it-Located next to Lee Memorial Hospital Please run background checks on nurses

  • steve Reich
    ★★★★★ 7 months ago

    my father who unfortunately just passed, was a resident at heritage for almost 10 years. we have nothing but good things to say. about 4 years ago, the place had a full makeover. nice wooden floors and accents, paint etc. feels very homey and warm. its clean and smells clean as well. the staff was always nice and attentive to us and my dad. we would get a call no matter how big or small the incident. care plan meeting were always informative and professional. it was an overall good experience.

  • Belinda Bobo
    ★★★★★ 9 months ago

    I would like to thank the Heritage Park Team for being so caring, passionate and compassionate. My mother-in-law was a resident in Heritage Park for over two years and received the most amazing care ever. The staff also extended their loving arms to my father-in-law, helping him transition through the difficult process of placing his wife of nearly 40 years in a skilled nursing facility. The ED and DON were always available and willing to assist at any time. They took the time to know each resident by name, and all of their likes and dislikes. Heriage Park staff members have gone above and beyond my expectations. THANk YOU, Heritage Park!!

  • Ann Trend
    ★★★★★ 8 months ago

    The staff really cares for the residents. They follow up and let me know about my brother's care.

About Heritage Park Rehabilitation And Healthcare

General Information

Legal Business Name2826 Cleveland Avenue Operations LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 31, 1970 (49 years)
Capacity120
Residents116
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Heritage Park Rehabilitation And Healthcare

Heritage Park Rehabilitation And Healthcare was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 31, 2017 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

June 21, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

January 12, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

July 7, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Heritage Park Rehabilitation And Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 25min
ReportedExpected
CNA
55min
35min
ReportedExpected
LPN
20min
1hr 5min
ReportedExpected
RN
3hr 60min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.5%
94.7%
94.7%
94.7%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
98.0%
99.0%
99.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
34.1%
26.2%
38.6%
43.2%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.4%
28.7%
27.2%
27.1%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.0%
14.0%
16.2%
5.6%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
33.3%
34.8%
40.0%
38.8%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
15.7%
21.3%
17.0%
11.2%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.0%
0.0%
3.9%
13.7%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
1.4%
2.9%
4.1%
9.8%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
9.5%
4.6%
4.8%
3.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
1.0%
2.2%
4.3%
5.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
4.0%
1.0%
1.0%
3.2%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.9%
2.0%
1.0%
1.0%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.8%
1.4%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.7%
85.9%
88.5%
96.7%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.0%
77.8%
77.8%
77.8%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.5%
82.7%
83.0%
74.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
16.4%
7.1%
9.2%
10.9%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
5.6%
1.8%
1.7%
6.1%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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