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Manorcare Health Services

  1. Skilled Nursing Home Facilities
  2. Florida
  3. Fort Myers Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • April Urban
    ★★★★★ 3 months ago

    I was literally called a fool over the phone tonight by one of the staff! My mom just got admitted today on the rehab side. I called to check that she was doing okay and that her meds were right. Just wanted to make sure she was getting her night time sleep aid. Upon asking they said she was not prescribed any. I told them they were incorrect and tried to explain what she takes and that I saw it on her admission paperwork earlier this afternoon. I asked if I could speak to the nurse. She said "I can't deal with this foolishness" and passed me off to another person. In a time of despair, confusion, heartbreak and sadness along with devastating terminal news, I would have hoped for a better experience on my mother's first night there. No one deserves to be called a fool when you are trying to care for a loved one in their time of need. Unacceptable... period. This will not go without justification.

  • Laura Majka
    ★★★★★ 7 months ago

    I had asked for phone calls regarding my mom's care. No One returned my calls. But they were quick to call when the bill due wanting to know where their money is. As if that wasn't bad enough this location has an odor to it. My mom is now in a clean, caring facility.

  • Joyce Lewis
    ★★★★★ 10 months ago

    My mom has been here few times over several years for rehab. We insist on this place because the place is clean, office staffeta and nurses very good and friendly, rehab staff excellent. Only issue has been with some of the cna's. But admin took care of that. Can't ask for more. Will always brin my mom here for rehab needs.

  • Marie I.
    ★★★★★ a year ago

    Wanted to find out more about their long term care for my mother. First the receptionist told me that they didn't have long term care. The person standing next to me said yes, you do have long term care. They were very rude and stated all their beds were "grandfathered in". I guess that means private pay, not people on Medicare and Medicaid. They wrote my mom's name down on a piece of paper. Hope they shred it and not just throw it away. That would be a HIPP violation. I have to add if I could give them a zero I would. Just went to Heartland on Matthew and the administrator sat down and talked with me about me options. Very nice

  • Katrina Good
    ★★★★★ 11 months ago

    By far one the most dangerous place I have ever worked. I know all HCRs are not the same, so please note I am only referring to the one on Eagle Ridge in Ft Myers ran by Sally Boswell, NHA. I hope that the corporate office will take notice with this review. I did my duty reporting to the state and federal boards. As well as, the whistleblower committee. Let me start by stating the medical director is phenomenal, however, the administrator, scheduler, current HR, and the patient treatment is horrific. I have seen patients come in with dime size blisters and 3 weeks later have gaping wounds with sepsis. Incident reports not completed on patients with falls from 6 months prior to my start date. Short staffed up to 4-5 nurses a day. Although it doesn't appear that way because the nurse managers have to work the floor. Constant turnover of nurse management and no question as to why by corporate. Reports to the regional nursing about safety only to be reported back to the NHA as if tattling like a child, yet the regional agrees with the problems. Reports made to regional HR about scheduling shortages and some many staff working 16 hours a day only to return in less than 8 hours for another 16 hours without follow up because of friendships. Harassment by the scheduler to staff. Please people do not take your loved ones there. Nurses and CNA's please don't put ur licensure and certification on the line until drastic administration changes are made. How do I know all of this I was the acting DON for a short 2 months in 2017. I, also, have emails, photos, and texts to back up all comments I have made. I did call the careline and HR directly in the corporate office. Please call the last 12 employees that have left the facility. Don't allow that to continue.

About Manorcare Health Services

General Information

Legal Business NameManor Care Of Ft Myers Fl LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 7, 2000 (18 years)
Capacity120
Residents104
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services

Manorcare Health Services was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 8, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

August 17, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide timely notification to the resident before transfer or discharge.
DFewPotential for HarmHealth InspectionTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

July 5, 2017 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,146 fine
ESomePotential for HarmComplaintPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

August 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

September 3, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionAllow residents to self-administer drugs if determined safe.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionMake sure that residents receive treatments/services to maintain or improve their ability to care for themselves.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
45min
1hr 25min
ReportedExpected
RN
4hr 10min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

76.7%
89.2%
89.2%
89.2%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.3%
100.0%
100.0%
98.3%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
36.4%
55.0%
35.0%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
27.6%
21.4%
18.9%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
4.9%
33.0%
31.6%
32.4%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
16.7%
11.5%
9.5%
12.1%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
15.7%
8.8%
9.4%
11.3%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
2.0%
5.0%
4.9%
0.0%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
0.0%
1.9%
4.1%
4.5%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.6%
0.0%
1.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
3.8%
16.1%
6.3%
6.8%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
5.6%
3.2%
3.1%
3.4%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.1%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.8%
87.0%
90.6%
92.2%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.9%
84.2%
84.2%
84.2%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
86.0%
85.2%
86.4%
90.8%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
5.3%
8.0%
8.3%
15.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
2.0%
1.7%
1.3%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.3%
0.4%
0.7%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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