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North Florida Rehabilitation And Specialty Care

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Arisu Cheddar
    ★★★★★ 9 months ago

    This is a tough call. There were a couple of caregivers that were amazing. They really went out of their way to help us out. Here's the problem: we shouldn't have been able to tell which staff were on by the state of our family member. If the aforementioned angels were not on duty, I could expect my grandmother to be covered in old food, her wheelchair to be covered in food and debris, items to be missing, medication to be administered in whatever manner they felt like (or not at all), no bath given, hair not tended to, undergarment soiled, and bathroom dirty (which is so strange because she was basically bedbound at the end of her life... who's going in there to use the toilet?). Before her inevitable decline, she was taken to the dining room only when someone could be bothered. Otherwise, she waited in her room until the lukewarm food was brought to her at a ridiculously late hour. Family members cleaned every other day because the staff could not be depended upon. Her room was one of the few that generally smelled nice, and was tidied. When we went around with grandma in her wheelchair, we would invariably see call lights flashing for minute after minute after minute, while staff milled in the hallways talking to one another. There were times that people were literally yelling "HELP ME... HELP ME..." during the entire time we were there in the halls, but no one went in to check on the resident. Maybe they always said that, but it was very unnerving. When we called from offsite for emergency reasons (especially at the end, when we were trying to ensure she even ate or saw a doctor), the phone rang and rang with no answer. I say this is tough because, unfortunately, from what I've heard it's the same everywhere. An employee's mother is temporarily at another facility and has been left to wet herself rather than get her call button responded to. Nearly every detailed review of these kinds of places talks about them being dirty and unresponsive. Medication and personal items go missing. This should not be the norm.

  • Mary Harris
    ★★★★★ 9 months ago

    I posted this earlier today but don't see it anywhere. I have tried to call my aunt for nearly three weeks now. They won't put the phone where she can reach it so it just rings and rings, then when you try to call their front desk it rings and rings also. My cousin let me know she is ok otherwise I would not even know about my dear family member.

  • Susan Moore
    ★★★★★ a year ago

    This rehab center has been absolutely at its worst this past year. There is a constant change in management personnel and assistant medical staff. You cannot get an answer on anything without making know there is a problem. The rooms are not kept clean. The patients are not very well supervised. There is disorganization throughout the facility. It is sad because it is an ideal location and close to a hospital for immediate care if necessary. This could be a really well established and well run facility.

  • Katherine Lundahl
    ★★★★★ 2 years ago

    My grandma has been staying here for about 3 weeks now. Every time I come to visit, I am greeted by warm and friendly staff and a clean environment. Always a 'hello' or 'welcome' by the front desk staff. The nurses always acknowledge us as we take walks. Tracy, who is my Grandma's nurse, is the kindest most helpful person there. He checks on her frequently and provides exceptional service by chatting with us both. I feel very lucky to have her taken care of in such a great environment. Thank you!!

  • Taz Mage
    ★★★★★ a year ago

    My wife's sister is in there now. She can't get up to use the bathroom, she tried to notify someone she needed help, but nobody came and she wet herself and the bed, I had to CALL them because my sister in law couldn't get anybody at the place to come help her. They were rude and hung up on me! She's burning up from the heat in there, and when we called, we got hung up on...AGAIN! And my sister-in-law has only been there TWO DAYS! I can't believe that this place hasn't been sued. If this continues, I'm calling a lawyer.

About North Florida Rehabilitation And Specialty Care

General Information

Legal Business Name6700 Nw 10th Place Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 13, 1984 (36 years)
Capacity120
Residents104
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for North Florida Rehabilitation And Specialty Care

North Florida Rehabilitation And Specialty Care was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Florida Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.

July 18, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

June 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

April 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide or obtain dental services for each resident.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

March 3, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintConduct initial and periodic assessments of each resident's functional capacity.

October 6, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

September 16, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

August 27, 2015 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,950 fine
---Fine$975 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of North Florida Rehabilitation And Specialty Care require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
4hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

67.8%
67.8%
67.8%
67.8%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
64.4%
66.2%
32.4%
34.7%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.6%
75.0%
68.6%
51.4%
53.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.1%
12.1%
15.4%
11.8%
26.7%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
39.8%
23.2%
30.2%
30.5%
17.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose ability to move independently worsened
9.8%
10.8%
8.1%
8.6%
15.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who received an antipsychotic medication
33.3%
21.9%
20.6%
11.9%
13.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
6.0%
4.8%
4.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who lose too much weight
3.0%
1.8%
8.0%
13.0%
5.9%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of high risk long-stay residents with pressure ulcers
11.3%
13.3%
1.6%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who have depressive symptoms
5.9%
1.5%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a urinary tract infection
2.3%
2.8%
4.4%
4.2%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
1.2%
2.1%
1.5%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

69.7%
78.8%
87.3%
90.6%
89.3%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
54.1%
79.1%
79.1%
79.1%
86.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
68.1%
76.3%
75.3%
70.3%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who made improvements in function
0.0%
3.4%
1.9%
0.0%
10.1%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who self-report moderate to severe pain
2.1%
2.7%
1.8%
0.5%
2.2%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
0.5%
1.2%
0.5%
Q4 2016Q1 2017Q2 2017Q3 2017FL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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